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The World's Weirdest New Hotel Rooms

The World's Weirdest New Hotel Rooms | Resort & Hotel Operations | Scoop.it
Ehotelier News Archives [Jan 23, 13 | 12:01 am] The World's Weirdest New Hotel Rooms
Sharon & Amelia 's insight:

These hotel rooms are so cool! Every day we are looking to experience new and different things, especially in hotels. We want to be able to say we have been to a really unique hotel and share that experience. 
People who travel now a days do it for a different experience- even the places they stay and with so many option out there why would they choose the boring ones when they can chose the exciting places to stay. The boring old hotel room that may look clean and presentable is just not cutting it anymore, the designs, layouts, styles and locations of some hotels are more interesting and exciting than the standard hotels. Some of the most popular hotels have been listed in this article, and for a good reason. They may be provide a weird experience or have a strange unique look to them but that is the type of experience that customers are looking for in a hotel- plus it makes for some good photos!   

AMELIA O'DONNELL 

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Exceptional Customer Service Is Always Voluntary

Exceptional Customer Service Is Always Voluntary | Resort & Hotel Operations | Scoop.it
Ehotelier News Archives [Aug 14, 13 | 12:06 am] Exceptional Customer Service Is Always Voluntary
Sharon & Amelia 's insight:

This article is very true. Staff members always have the choice on how their customer service is. They can chose how much attention the want to pay, how the react to customer even their body language. BUT there are consequences to their service, if the service is bad, complaints can be made and it can have an impact on your job. However some days staff members are in better moods than others and may cause their service to be better or worse. Their customer service may not be exceptional but that doesnt mean it is bad, so for a staff member to put in exceptional service is definitely voluntary for them.   

AMELIA O'DONNELL 

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Apps for Last-Minute Hotel Rooms

Apps for Last-Minute Hotel Rooms | Resort & Hotel Operations | Scoop.it
Ehotelier News Archives [Nov 06, 12 | 12:06 am] Apps for Last-Minute Hotel Rooms
Sharon & Amelia 's insight:

When we have the opportunity to be able to book a hotel simply with the device in our hand, why wouldn't we book last minute? This article states that using apps on our smartphones and tablets to book hotels is becoming more widely done. There are so many different apps on offer that provide similar services. Most of these apps allow you to view the hotels around the area that you are in or allow you to search hotels in other areas. You can then narrow the search down to things like the prices, starting from lowest to highest, or the star rating of the hotel. The apps often also usually show all of these hotels on a map so you can see where they are located. Some even allow you to check in and check out with the app and other allow you to book flights and cars through the app.
I think this is great as it is not always ideal to be booking your hotel weeks in advance as things can easily change. Being able to book a hotel on the day is extremely convenient and being able to compare all the hotels in the area you want down to things like the price, star ratings and even amenities makes it easier to find the right hotel for you.
AMELIA O'DONNELL    

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Green tips from a leading Dubai hotel and resort - eTurboNews

Green tips from a leading Dubai hotel and resort - eTurboNews | Resort & Hotel Operations | Scoop.it
Green tips from a leading Dubai hotel and resort
eTurboNews
A major Dubai based hotel and resort will be sharing its green practices at the Arabian Travel Market in Dubai in May.
Sharon & Amelia 's insight:

I believe that this topic is an extremely important when it comes to Resort and Hotel Operations as environmental sustainability within the industry has been seen to draw in many consumers. Being green comes in many forms and there are a wide variety of little ways to be sustainable which can have a positive impact a Hotel or Resort in a major way. Examples on how you can be green within the industry includes growing and producing organic vegetables on site then using those products within the business. The use of energy saving lights within Hotel and Resorts allow businesses to save alot of money on energy bills and also helps make consumers believe that they are in an evironmentally friendly environment and this may keep them feeling content about themselves and the business as a whole. Being Environmentally sustainable within the industry may ensure that the hotel or resort recieves positive reviews after consumers stay and therefore this is highly beneficial for promoting and selling a service or product.

SHARON CALLEJA

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New Aussie hotel rewards Instagram's most popular

New Aussie hotel rewards Instagram's most popular | Resort & Hotel Operations | Scoop.it
A PERFECTLY filtered Instagram upload is as crucial to modern travel as a well-packed suitcase and a just-right tan.

Via hotel and resort
Sharon & Amelia 's insight:

Considering technology is constantly growing I think that this is a great idea! When the younger generation (30 under) travel, it is likely that they will be checking-in on Facebook, Snapchatting their friends and most importantly, Instagramming a photo of where they are staying, especially if the hotel provides a great picture for Instagram. Having a hotel that is designed and furnished to be photographed daily is a great way to attract a younger crowd and also a good advertising technique. if you think about it, when one customer comes to stay at the hotel and Instagrams a picture of the hotel, adds a filter to the photo and hashtags the name of the hotel, they are telling all of their followers on Instagram about you, and if the photo is partially awesome, which it will be with a hotel like this, it will likely lead to a lot more people visiting and staying at the hotel. The one thing I am not so sure about is how they give a free nights stay to Instagram users with more than 10,000 followers, unless they are asking for that follower to advertise the hotel on their Instagram, it doesn't make sense that someone with that many followers can get a free nights stay just for being popular. On the other hand they also offer the guest who snaps the best picture an invitation back to the hotel with a free nights stay, which is understandable as it encourages the guests to be creative and, especially to those who wouldn't have usually uploaded a photo to Instagram, also encourages them to get involved in the Instagramming of the hotel.
All up I think this a clever and creative idea which is aimed at a younger audience and will be very effective due to how important it is for this generation to share images of their holiday experience on social media and as well is a good advertising technique,  

AMELIA O'DONNELL

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hotel and resort's curator insight, September 10, 2013 1:23 AM

Since the boom of social media, many hotels and resorts nowadays utilize social media as part of their marketing strategy. Social media, such as facebook, twitter, instagram, is seen as one of the most influential marketing tool in today's modern society. By utilizing the social media, hotel and resorts have an advantage over others who don't utilize social media as their marketing tool. For example, the 1888 Hotel in Pyrmont, Sydney is now utilizing Instagram as their promotional tool. They're offering free room each month for return guests who can snap the best picture of the hotel during their stay and post it on instagram! The hotel uses Instagram as both promotion tool (promoting their products) and communication tool (communicate with their customers) in their daily operations.

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Catering to a sustainably conscious society

Catering to a sustainably conscious society | Resort & Hotel Operations | Scoop.it

Sustainability is not only major that people who working in hospitality industry would know how it is but today it’s also main major has focused on by customer. According to Darragh Brennan (2012) mentioned that “in order to protect your bottom line, everyone within the industry should start viewing sustainability as a necessary ticket into their establishment, and a patrons have shown they are prepared to boycott those who do not live up to community expectation”.  It is very important thing that service providers have delivered to customer about best service and sustainable products, which come from, recycle materials as well as protecting their venue around community. Products has been recognised by a global acknowledged standard. For examples, paper and tissue industry, they need to make sure all their products are certified by an internationally recognised forestry scheme. It is very useful for suppliers who need to produce good quality of paper and tissue and maintain the sustainably forest in the future. 


Via Sebastian Gonzalez Vergara
Sharon & Amelia 's insight:

Sustainability within the Resort and Hotel industry has been a hot topic and trend. It seems as though more and more customers are becoming 'sustainable' searching for companies in which offer products and services which maintain the environment. Many Hotels and Resorts have become environmentally sustainable through recycling products. An example is the cutting down of washing linen to save water has gone from changing bed sheets from every day to every third day of ones visit, or the re use of towels in order to save water. Also the placement of recycling bins within hotel room is an element in which consumers like to see as it encourages them to become sustainable. Many Hotels and Resorts have now introduced their own veggie and fruit gardens ensuring that many of their products offered to customers obtain a fresh quality rather than imported and distant travelled produce. Being sustainable may draw in many consumers and may allow competition to be beaten as visitors may have a much positive stay knowing that they are staying in a surounding that is environmentally sustainable.

SHARON CALLEJA

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Travel To Go Complaints Prevention Squad Outlines Their Key Role

Travel To Go complaints prevention squad knows that it isn’t always easy to work in the service industry. Your goal in the hotel and resort industry is to make sure that all of the guests have everything that they need and expect. There will be some people who will expect more than they should. There [...] The post Travel To Go Complaints Prevention Squad Outlines Their Key Role appeared first on Travel To Go Complaint Management Squad .


Via Travel To Go Vacations
Sharon & Amelia 's insight:

I believe that this is just about right. As the Hotel and Resorts Industry booms higher than ever before, and the number of travellers around the world increases dramatically, customers needs and wants must be met in order to retain old consumers and introduce new ones. Competition within the industry is getting tougher and therefore businesses must find unique ways in which people may be drawn in. Customer satisfaction should be the number one importance to the business ensuring that all consumers have a positive feeling whilst staying in a particular place. Word of mouth within the Industry spreads. If a person has an unpleasant stay in a Hotel or Resort they will spread the negative word about the business and contrastingly, a positive and happy stay results in an uplifting word of mouth for the business.

Positive customer service results in positive revenue management and a profit growth and therefore in order to sustain a business especially within this specific industry, all elements of a consumers visit must be positive and pleasant.

SHARON CALLEJA

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Little Luxuries – How Hotels Can Do Better | ehotelier.com News Archives

Little Luxuries – How Hotels Can Do Better | ehotelier.com News Archives | Resort & Hotel Operations | Scoop.it

A thing that all the hotel service needs to give to their customer is the way how their customer have a memorize of their service. A small special surprise may help the customer remembered clearly that they have visited here. Many customer feedbacks demand a free soft drink or tea, coffee in every 5 star hotels. Red Carnation Hotels (which runs six boutique London hotels) has provided to their customer free stuffs due to the season, like in summer customer can have free strawberry service. Every little thing can make a customer remember about your business and how you treated them, it’s an important thing to rate for the business.
Amelia O'Donnell 


Via Sebastian Gonzalez Vergara
Sharon & Amelia 's insight:

I think that leaving a little complimentary gift is something that all hotels should take on bored, even if it is just something small. If someone is travelling a lot and staying at several different places, it makes your particular hotel stand out when you have a small gift for them to help them remember their experience at your hotel. It is something that ass customers love and can make their day. If a customer has had a bad day and just wants to get to their hotel and relax it could be nice to arrive to some small chocolates on their bed. 

It's a nice little surprise that can change a customers perception about a hotel and is likely to be the sort of thing that the customer will go home and tell their friends, recommending the place because it has those small little gifts. 

AMELIA O"DONNELL

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Catering to a sustainably conscious society

Catering to a sustainably conscious society | Resort & Hotel Operations | Scoop.it
If there is one thing everyone within the hospitality industry knows, it’s that sustainability is becoming a major concern for customers. Whether it is sourcing sustainable produce or effective recycling practices, the environment is having a growing impact on where customers choose to frequent.
Sharon & Amelia 's insight:

Sustainability in the hotel industry is becoming a huge concern for customers. Customers are becoming more aware of the effects that things can have on the environment. From sustainable practices within the hotel to the purchasing local produce. 

The problem that can occur though is hotels can get carried away with making this a marketing opportunity and try to sell their hotel as being sustainable but may actually not be putting in place sustainable practices, if they are going to be a sustainable hotel they should be doing it for the right reasons.
Making your hotel sustainable also involves all the little things, like using sustainable paper throughout the hotel.
I think that it is great that hotels are becoming more sustainable but i think that it is bad that some are only doing it to cater for the guests and not doing it for the environment.       

AMELIA O'DONNELL 

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Five Tech-Savvy Hotel Amenities

Five Tech-Savvy Hotel Amenities | Resort & Hotel Operations | Scoop.it
Ehotelier News Archives [Nov 06, 12 | 12:01 am] Five Tech-Savvy Hotel Amenities
Sharon & Amelia 's insight:

Technology is constantly advancing and we are constantly adjusting to these advancements, so are hotels. In order to keep guests happy it is essential for hotels to keep up to date with technology. This articles talks about the three major advancements with technology in hotels, even though it says there are five. The ones they talked about were a room service app, headphone jacks on bed side tables and stronger wifi signals.

I think that having a free app for room service is super cool! If you are at your room just chilling out it is likely that you would be using your smartphone or tablet and so it just makes sense that you can order room service from your device. 

The headphone jacks on the table next you is also clever. If you are watching tv but your partner wants to sleep it is great that you can use headphones so that dont have to disturb your partner. 

If a hotel offers free wifi then guest will expect it to be usable. When a hotel has bad wifi signals it disappoints the customer, especially if they paid for the wifi. So having a strong wifi concoction is an essential for hotels if they are offering wifi.   

AMELIA O'DONNELL. 

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Bali Resort And Spa Tree House hotel is one of popular tour destination in bali with natural landscape | asia holidays picture

Bali Resort And Spa Tree House hotel is one of popular tour destination in bali with natural landscape | asia holidays picture | Resort & Hotel Operations | Scoop.it
Bali Resort And Spa Tree House hotel is one of popular tour destination in bali with natural landscape

Via Asia Holidays Picture
Sharon & Amelia 's insight:

WOW what an amazing concept! As a Tourism and Hospitality student i highly believe that this idea of a tree house resort would deliver an unforgettable experience for everyone!! I believe that the natural landscape helps to draw in many consumers especially when travelling from a major city or suburb. The feel of living in a tree house for a couple of nights surrounded by nature would definitely take you very far away from home and would not be something a person would imagine doing on a regular basis. I believe that Bali is a beautiful holiday destination and they provide renowned and exceptional services within the Resort and Hotel industry and it would not be hard for me to believe that this tree  house resort would be a major hit in Bali. There are many conceptual resorts and hotels in Bali but i believe that from the images in which are provided i would definitely stay at Bali's Tree House Resort the next time i travel there.

SHARON CALLEJA

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Asia Holidays Picture's curator insight, December 16, 2013 11:25 AM
Bali Resort And Spa Tree House hotel
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TripAdvisor Dominates Hotel Reviews But Isn't Your Only Option

TripAdvisor Dominates Hotel Reviews But Isn't Your Only Option | Resort & Hotel Operations | Scoop.it

AMEMore than half of the world's travelers read reviews before they book a hotel. That's according to research from the international marketing firm of PhoCusWright. Eighty percent of respondents...

Sharon & Amelia 's insight:

For most people, reading reviews before they travel is very important. Once upon a time you would book a hotel and wish for the best, there was no way of telling whether or not it would be good, you just had to wait and see, it created a sort of suspense and then when you got there, whether or not it was bad, it created an experience.
Now so many people feel the need to read reviews before booking hotels. Which can cause people to be fussy and take a while to chose the 'right' hotel. the article says that a lot more people feel more confident in their travel after reading review because they know what they are in for.
The article also talked about how people who write the reviews do it to share useful information with other travelers. Which means that if they have a particularly good or bad experience they would like to share it with others.
Trip Adviser was created because the creator realised that the only photos of hotels where the ones on the website taken by the hotel manger and were pretty basic. This way there was a website where images could be added by anyone and reviews could be written.
I think Trip Adviser is a great way for people to get an idea of what hotels are available for them in the area they are traveling and it is a great way to compare the different hotels in that area and see the different reviews written about them.
I do, however think that some people over use it and use it for absolutely everything, and never leave a bit of a suspense or surprise, that way they know everything about where they are going and they have ruined excitement of not knowing what to expect, which can sometimes be pretty exciting.  

AMELIA O"DONNELL

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Hilton Has Ruined The Whole Point Of Staying At A Luxury Hotel

Hilton Has Ruined The Whole Point Of Staying At A Luxury Hotel | Resort & Hotel Operations | Scoop.it
One of the best parts of staying in a luxury hotel is sleeping in, ordering room service, and lazing in bed while drinking a mimosa and eating Eggs Be...

Via hotel and resort
Sharon & Amelia 's insight:

I believe that within a luxury hotel, it is a priority that customer service is at its fullest. Facilities such as room service may help to attract business or leisure travellers as it allows them to relax in their room especially whilst travelling alone. Quality service ensures that guests have a pleasant stay and also ensures that they return again. Room service is highly beneficial as it ensures that guests wake up in the morning relaxed as it will have a positive impact on the rest of their day and is a highly memorable service. A hotel may become known for their highly standard room service therefore spreading a positive word of mouth, attracting new guests and retaining the old. The quality of food served place a roll in guest satisfaction. The hotel must ensure that food is fresh, at the right temperature and is served in a timely matter, keeping guests satisfied. Room service may also have a positive impact on a hotels revenue as if a hotel is known for its room service than this is a facility in which guests will use at an extra cost. Room service offers many benefits to a hotel including revenue boosts and also customer satisfaction and therefore is a facility in which should be offered in many hotels in order to attract consumers.

SHARON CALLEJA

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hotel and resort's curator insight, September 9, 2013 8:38 AM

Most of business or luxury travellers think that service will make the difference between the nice budget hotel and a memorable hotel. Luxury hotels are aiming for extra service and expect to provide their guest with the best of everything. It is important for fancy hotel like Hilton to provide this exceptional service in order to be successful and maintain their status as the luxury hotel. 


 


 

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Five tech - savvy hotel amenities.

Five tech - savvy hotel amenities. | Resort & Hotel Operations | Scoop.it

According to the recent survey from Sheraton Hotel, it was estimated about 20% of travelers who using their time on the road and it was more than double rate in 2009. Therefore, people would like to use the portable gadgets to book the room which is including the palm, stronger wifi signals, plug your electronics into the TV, kindles on loan and power strips with international plugs.


Via Sebastian Gonzalez Vergara
Sharon & Amelia 's insight:

As technology is transforming rapidly i believe that this is a valid study. Online bookings through the use of portable devices is a handy tool for Hotels and Resorts to use as majority of the worlds population use smart phones. This is a great tool to use in order to beat competitive markets as customers may choose you over others if booking accessibility is simple. The portable gadgets allow customers to delve deep into a Hotel or Resort, allowing them to understand fully what they are spending their money on. They can find out information on all aspects of a place including all facilites and rooms through the use of imagery. Accessiblity of images online may encourage customers to spend more as they may decide to book a more expensive room due to the satisfaction of what they may see online. There may also be reviews online which also helps to enforce customer satisfaction. I believe that online booking is a necessity within the Resort and Hotel industry today due to the increase use of technology and competitive markets.

SHARON CALLEJA

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Using Lessons Learned From The Top 25 Engaged Brands On Twitter To Promote Your Travel Tourism or Hospitality Business

Using Lessons Learned From The Top 25 Engaged Brands On Twitter To Promote Your Travel Tourism or Hospitality Business | Resort & Hotel Operations | Scoop.it

Successful marketing through Twitter depends on engaging your audience, and the results of a recently commissioned study will help you promote your travel tourism or hospitality business effectively.

Sharon & Amelia 's insight:

I believe that the use of Twitter and other social media including Facebook and Instagram are a vital tool to engage audiences and promote a Tourism or Hospitality business.

There are a total of 1.4 billion facebook users world wide, 250 million accessing it on their mobile phones and 645,750,000 twitter users. If used in the correct manner, through the use of images, reviews, and links to websites or booking links, social media may allow a company name to become well known and may draw many consumers into wanting to know more about them.

Social media may also help a business promote any promotions they may have on offer at a particular time and is an extremely strong marketing method used within many Tourism and Hospitality businesses.

The use of competitions on social media are a great way in which people can become involved and engaged in a certain business with prices being offered, social media users tend to be drawn into this method of marketing. 

SHARON CALLEJA.

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Hotel Guest Leaves Parents Nasty Note for Bringing 'Crying Baby' On Vacation - The Stir

Hotel Guest Leaves Parents Nasty Note for Bringing 'Crying Baby' On Vacation - The Stir | Resort & Hotel Operations | Scoop.it
The Stir
Hotel Guest Leaves Parents Nasty Note for Bringing 'Crying Baby' On Vacation
The Stir
nasty letter Recently, a mom and a dad and their baby went on a vacation. Nothing out of the ordinary, right?
Sharon & Amelia 's insight:

I think this matter really depends on the type of accommodation visited. I believe that if this was a hotel in which was a family orientated one then it is extremely disrespectful for anyone to complain about babies. At the end of the day if a family is on vacation they should not have to leave their baby at home for the convenience of other people. I believe that when you go on holidays you expect to be surrounded by different types of people including babies!! It is a part of the adventure of hotels!

If it was an upper class or 5 star rating hotel i could understand why a guest may complain but i believe that whilst the guest was visiting they could have approached the front office and asked to change rooms instead of insisting babies are not brought on holidays all together.

This may also work as a recommendation for the hotel in general to try their best to separate families with babies to all other guests.

I still believe that leaving a note like this may come across to be quite disrespectful.. If this guest had a baby and went on vacation with his family he wouldn't leave the baby at home due to it disturbing other people so why should anyone else?

 SHARON CALLEJA

 

I totally agree with you Sharon, i think it is extremely unfair that someone should complain about a crying baby, when im sure the baby parents didn't exactly enjoy the crying themselves. It's hard for new parents to be able to get away when they have a child but it's nice when they can. If the person was so annoyed by the crying baby they could have ask to swap rooms instead of making a fuss about it. 
You are also right with saying it depends on the accommodation because if it is a family hotel then it is to be expected that there will be some crying babies and if it is a five or four star hotel then the hotel should be able to accommodate for these types of situations, unless of course it was a full hotel.
still it is not fair to complain about something like that where the parents are most likely trying their best to keep it under control and is not that easy for them to do.
AMELIA O"DONNELL   

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