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Hospitality On: Louvre Hotels Group reinforces its organisational structure to back its rapid growth in Europe

Hospitality On: Louvre Hotels Group reinforces its organisational structure to back its rapid growth in Europe | Resort and Hotel Service Operation | Scoop.it
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Resort and Hotel Mythbusters's comment, September 16, 2013 8:12 PM
Louvre Hotels in Europe has expanded its business strategy with the implementation of innovative organisational structures; Subsidiaries & Managed Hotels, and Franchises. In the article it is explained that with the use of the new organisational structure, it will have the ability to sustain its international strategy with expert approach in order to meet hoteliers needs, whether its under management or franchise. With Louvre Hotels being the second largest operators in the market in terms with hotel numbers, they will now have the ability to respond as effectively as possible to their clients and investors, thus allowing a potential significant development in Central and Eastern Europe. I personally recommend that broadening management structures will not only open to new clients, but also expand the company into diverse regions, thus open to new expectations.
Sally Taouk's curator insight, March 18, 2015 3:25 AM

I believe that this is a very good idea, reinforcing the organisational structure for a hotel in order to make communication between the employees simpler is the right way to manage a hotel. Bringing different hotels under one manager allows the success of the hotel to bloom as their will not be any miscommunication or different opinion to argue upon. This change of development will be based in the Golden Tulip Hotel Brand; boasting it's place in Europe, it has the potential of boosting its growth and expand their target market. I think that reinforcing the organisational structure of a hotel allows one to focus on the hotel and making it a more well known hotel especially with the competition that has been going on in Europe between different hotels.

india cox's curator insight, March 23, 2015 11:48 PM

This shows us how some European hotels are changing their organisational structures to cope with growth and rebranding

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London Hoteliers Report Revenue and Profit Decline in July

London Hoteliers Report Revenue and Profit Decline in July | Resort and Hotel Service Operation | Scoop.it
Article - London Hoteliers Report Revenue and Profit Decline in July - London showed negative year-on-year results across most key performance indicators with occupancy being the only exception.
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Resort and Hotel Mythbusters's comment, September 10, 2013 1:44 AM
This report showed a decline trend of Hotel's total revenue after Olympic was held in London. The article illustrated that hotels in London have to face with a problem that is the total revenue and profit decline in July of -6.7% and -14.6% respectively compared to the same month last year. To solve this problem i suggest city council should have some activites to improve and build up a new image for London's Hotel
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The Radical Ratings Shift

The Radical Ratings Shift | Resort and Hotel Service Operation | Scoop.it
So who do customers rely on most for a hotel rating system The industry stalwarts or some of the newbies...

Via Luis Costa
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Resort and Hotel Mythbusters's comment, September 10, 2013 1:58 AM
This report is quite interesting when many customer are concern about the quality of hotels. Almost hotels in the world was rated by AAA and they have a very strict rule. However the problem here is even hotels with high rating thats mean they will have a very good sevice, the customer still not agree with that quality. I recommend customer should have some research before they make a decision they can ask for some tip from friends but rely on some value site like trip advisor still a good idea.
Dominic Hudson & Hadrian Smith's curator insight, May 4, 2014 7:23 PM

This article discusses the incredible spectrum that is the online hotel reviewing system of TripAdvisor and whether  the reviews have an impact on the hotel or its potential customers. In previous years, the rating system was much more simple according the article. The Diamond Rating by the American Automobile Association (AAA) being a familiar rating for customers indicating exceptional hotel service. As recently discussed in the "Exceptional Customer Service is always Voluntary" article, positive or negative reviews from a customer can impact a business. This  article does stress the exaggerated opinions of online reviews. If people love the product, they will tell everyone about it and if people are very disappointed in the product, they will also tell everyone about it; but in-between, they will tell few people. I believe that online reviews, both good and bad, can be interpreted as a form of constructive criticism. With the cooperation of fellow staff, flaws in a hotels service can be worked on to improve a customers experience and improve a hotels reputation whether its a personal opinion or an online review.

 

-Dominic Hudson

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Training Course in Dubai by Meirc in Al Bustan Rotana Hotel

Training Course in Dubai by Meirc in Al Bustan Rotana Hotel | Resort and Hotel Service Operation | Scoop.it
Program Objectives:
By the end of the program, participants will be able to:
Define and understand the different sources of conflict.
Resolve conflicts using different strategies.
Identify their own personal conflict resolution style.
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Resort and Hotel Mythbusters's comment, September 10, 2013 2:03 AM
This writing is talking about the training course in Dubai. In general this course is suit for people who already graduated and looking for a higher qualification. Because this course offer some thing related to theories more than practice. I suggest hotel managers should take this course to improve the knowledge about hospitality industry and also enhence thier skill on controlling and understanding customers behaviours.
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Price, ratings and reviews: How consumers process UGC and price when buying a hotel room

Price, ratings and reviews: How consumers process UGC and price when buying a hotel room | Resort and Hotel Service Operation | Scoop.it
The advent of social media, and the popularity of consumer review sites, has changed the way that consumers buy hotel rooms.

Via Roland Schegg
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Resort and Hotel Mythbusters's comment, September 10, 2013 2:11 AM
This article show a different way of trading hotels room of customer in this moment. The research show that feed back and price are most important influencers of choice. Before consumer pay attention on high ranking but now they just focus on price and hotels review. The research also found out that negative review now become a strong key of trading hotel room.
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Forbes Puts Its 5-Star Hotel Ratings Online With Luxury Travel Website Startle

Forbes Puts Its 5-Star Hotel Ratings Online With Luxury Travel Website Startle | Resort and Hotel Service Operation | Scoop.it

For the first time, Forbeshas put its long-published travel guide online with the launch of Startle.com, a website that combines hotel rankings and insight from industry experts.


Via Wendy Forbes
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Resort and Hotel Mythbusters's comment, September 15, 2013 7:23 PM
the growing phenomenon over hotel ratings online is constantly having an effect on the hotel and resort industry. In this article, the Forbes travel guide online is advancing with the inclusion of hotel star ratings and insights from industry experts. Not only will customers have the opportunity to distinguish hotels through star ratings but also gain insight through expert opinions, receive exclusive deals and experiences and share their own travels. It is argued that, "its about time the hotel rankings...were made available on the web". in support, personally i feel that the inclusion of the hotel rankings do allow a more simple decision upon customers to compare and contrast hotels, thus giving the right decision to the right customers.
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Are Bali’s Traditional Inns on the Way Out?

Are Bali’s Traditional Inns on the Way Out? | Resort and Hotel Service Operation | Scoop.it
Local City Hotel Managers in Danger of Extinction at the Hands of Branded City Hotel Chains
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Resort and Hotel Mythbusters's comment, September 10, 2013 2:24 AM
In my opinion, this kind of accomodation never disappear. Even this area have a lot of big Hotels, they still need it for many reasons, fristly tourist need some cheap price place to stay at. Secondly it will provide a real original culture of that country or region. Lastly this will be a very friendly environment
Dominic Hudson & Hadrian Smith's curator insight, May 4, 2014 7:44 PM

In this article, the author discusses how new, modern hotels and resorts and being built in Bali and how the traditional inns of Bali are now seeing decreased numbers visiting their establishments because of this new competition. I think this article is a very important example to study for a lot of traditional hotels, resorts or inns who have demonstrate a "traditional" theme for their business. The influx of luxury hotels being built in Bali, and an the increase in people who are coming to Bali to visit these hotels, suggest that people are now looking for a more lavish holiday when they arrive here. Traditional inns may still be a good option for local or interstate residents who appreciate the history and culture of these getaways. International visitors who don't understand the culture or language of Bali may want a familiar experience and, in turn, be more persuaded to book a room at these hotels where they may use their own currency and even speak their own language. I agree with Putu Budiassa in the article with his statement that traditional Bali hotels need to almost update themselves to remain competitive on the market. He also stresses the importance of improved customer service which is undeniably an integral part of any highly-rated hotel or resort.

 

-Dominic Hudson

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Boutique Hotels Show Sustainable Way .

Boutique Hotels Show Sustainable Way . | Resort and Hotel Service Operation | Scoop.it

Boutique hotels are leading the sustainability charge in the hospitality industry, according to the Guardian.

There has been a significant trend toward zero-carbon hotels in the last 10 years and there is “no doubt” that smaller hotels are the repositories of sustainability best practice, says Willy Legrand, a teacher of hotel management at the International University of Applied Sciences, Bad Honnef-Bonn, in the article


Via Acquisti & Sostenibilità not-for-profit
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Resort and Hotel Mythbusters's comment, September 10, 2013 2:45 AM
Carbon is a big issue nowadays that significantly influences the hospitality industry in the future. Sustainability is very good for future development, especially environmental sustainability. The four stars Hotel Landgut Borisg in Nauen Germany is a very impressive example when they purchase the forest surrounding to decrease the carbon foot print. Green energy is very common in terms of reducing carbon, thus, other hotels should have more trees. This is not only help in reducing carbon but also make customer feel better.
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Botel: Floating Hotel with Modular Detachable Room Boats

Botel: Floating Hotel with Modular Detachable Room Boats | Resort and Hotel Service Operation | Scoop.it
Instead of static spaces, the unique sleeping areas in this hotel are dynamic vehicles you can use to depart the core structure in which you are staying.
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Resort and Hotel Mythbusters's comment, September 15, 2013 8:35 AM
This is a very creative and promising idea, because, cruise ship has recently been known as one of the most phenomenal tourism activities. The most interesting and unique part is the movable room; this is a very good idea for guest want to explore surrounding area or to have some private time and especially, they are able to drive a boat. Besides, these rooms are very sustainable by utilizing the solar power. The amenities are also very well provided to serve customer anytime.
Dominic Hudson & Hadrian Smith's curator insight, May 4, 2014 7:57 PM

This article explains the unique experience that is being offered by the first of its kind hotel resort. The 22 rooms in this hotel are detachable compartments from the main ship that float back and forth from the occupants desired destination. I do like the the originality of this idea however I do question whether this form of cruise could grow in their market. As a very abstract form of cruise, it would be very difficult for customers to find or learn about so customer rates may vary from to time. I also imagine the running costs of simply running the cruise (and its small amount of rooms) may impact the profit needed to spread the franchise to other countries. In short, I think this form of getaway is very unique and eye-catching. But as someone who goes overseas or travels maybe once a year, the prospect of staying in a hotel in another city is more enticing then staying on a cramped cruise ship. I feel like the market segmentation of this cruise is very focussed around people who have a lot of money to spend and travel often to the point where staying here could be considered and out of the ordinary experience for them. I feel like this form of getaway won't expand, and is somewhat a fad, mainly because of the small demographic that would actually visit here.

 

-Dominic Hudson

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Great Keppel eco resort gets green light - Sydney Morning Herald

Great Keppel eco resort gets green light - Sydney Morning Herald | Resort and Hotel Service Operation | Scoop.it

Great Keppel eco resort gets green lightSydney Morning HeraldTower Holdings wants to build the low-rise resort and says it "aims to deliver the most environmentally sustainable eco-tourism resort ever envisaged in Australia", according to the...


Via Claire Davidson
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Resort and Hotel Mythbusters's comment, September 10, 2013 2:32 AM
Doing an environmental friendly resort in Great Keppel are a good idea. however, in the article it was mentioned that it will be a low rate eco resort. The question is how are they going to generate profit from the resort? because it cost much to built and manage the resort. If its not profitable, its just a pointless idea for having a high class resort with low rates price.
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INFOGRAPHIC by Moonblink: The ROI of Great Hotel Wi-Fi

INFOGRAPHIC by Moonblink: The ROI of Great Hotel Wi-Fi | Resort and Hotel Service Operation | Scoop.it

...Technology in Wi-Fi equipment has evolved to a point where they can now overcome many of the issues hotels are having with older and inferior hardware; reducing the time needed to solve constant issues related to the network. Companies like Xirrus have spent millions developing wireless equipment specifically for hotels with access points that are intelligent enough to authenticate multiple devices, and automatically manage performance, security, and analysis all at the edge – providing your guests with a seamless, trouble-free experience with the Wi-Fi network at your hotel.

These advanced access points are also designed with multiple APs in one piece of hardware, reducing the overall amount of hardware you need to deploy in your hotel. This allows your IT staff to spend less time maintaining the network; and when the time comes to upgrade your hardware to future wireless technologies such as 802.11ac – it’ll mean less time for your IT staff to make the changes.

Now consider that it only costs on average $25,000 for a wireless network capable of solving all of these issues, and ensures that your hotel is prepared for the future.....

The cost doesn’t seem so high anymore does it?

A recent Motorola case study featured The Bicester Hotel, a 52-room hotel that estimated their losses from lost bookings to equal $120,000 a year. If a high-end hotel Wi-Fi network costs just $25,000, they could recoup capital expenses in just 3 months with a ROI of 480%, which is only considering lost bookings! Imagine the return on investment if they factored in all the other ways they could be making money.

Many hotels are already imagining the future potential of a powerful and advanced wireless network to improve customer experience and hotel efficiencies.

Automatic climate and lighting control based on the guests’ preference at check-in.Check-in, check-out, and room selection automation.Mobile connectivity to various hotel departments such as housekeeping, room service, and IT so the guest can put in requests instantaneously.Ability to send live updates to guests about promotions and events related to the property.

Imagine your guest being able to experience all the aspects of your hotel right from their mobile phone. With wireless technology advancing and mobile apps booming, it isn’t so far-fetched.

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Via WiFiNovation
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WiFiNovation's curator insight, August 7, 2013 2:42 AM

There are four ways your hotel is currently losing revenue because of poor Wi-Fi:

 

Lost bookings because online customer reviews show complaints about your Wi-Fi, causing potential guests to look elsewhere

 

Waived fees because your guests were frustrated with their Wi-Fi connection cutting in and out, and not having enough bandwidth to support their needs.

 

Corporate events canceled because they found out your wireless capabilities aren’t up to their standards.

 

And the most overlooked of all, few returning guests because their poor experience with your Wi-Fi put a damper on their overall experience with your hotel.

WiFiNovation's comment, August 7, 2013 2:52 AM
more details on : www.moonblink.com
Resort and Hotel Mythbusters's comment, September 16, 2013 9:08 AM
In regards to amenities, this article argues the importance of wifi in comparison to sales and customers expectations. in accordance to forrester research, a survey indicated that 94% respondents cited wifi important in the rooms, whilst in addition, a hotel survey found the importance of wifi access more necessary than complimentary breakfast and free parking. Without having great wifi access, the article displays the negative results, indicated through losing revenue. In investing in the concept, both tangible and intangible customer experiences will be met, thus outlining a greater future for hotel companies. Personally, i feel the wifi isn't an amenity, whilst in fact it is a need. With the growing technology with smart phone movements, the wifi plays a crucial roll in today's social context, thus satisfying customers expectations.
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China's Sustainable Cave Hotel Under Construction

China's Sustainable Cave Hotel Under Construction | Resort and Hotel Service Operation | Scoop.it

Construction has started on a cave hotel resort by Atkins that will nestle into the rockface of an abandoned water-filled quarry near Shanghai, China.

Once complete, the hotel will offer around 400 rooms, as well as conference facilities, a banquet hall, restaurants, a swimming pool and a water-sports centre.

The building will use geothermal technologies to generate its own electricity and lighting, while greenery will blanket a roof that extends just two storeys above the edge of the quarry.

 

Sustainability is integral to Atkins' design of this unique resort, built into an abandoned, water-filled quarry.


Via Seth Dixon
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John Blunnie's curator insight, July 12, 2013 11:20 AM

It seems even the Chinese tourist industry is at the forefront of hotel construction. This place looking breathtaking.

Carol Thomson's curator insight, July 17, 2013 4:51 AM

China is a major topic this year, could be good.

Resort and Hotel Mythbusters's comment, September 10, 2013 2:08 AM
This sustainable hotel is one another impressive work that architecture has been done. The basic idea itself is impressive considering its built in a cave over a waterfall and 3 storeys of them were beneath the water. However, the most important thing is this hotel generates their own energy which is incredible considering most new hotel nowadays have to promote their sustainability in the future. We can't wait to see the hotel to be finish and ready to use.
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Hotel : Exceptional Customer Service Is Always Voluntary

In an earlier blog post titled What is customer service?, I offered an 18-word definition of customer service containing seven unique elements that we'll be exploring one-by-one in greater detail over the coming weeks.

Too often, customer service is viewed as a department, a designated employee's job role, or someone else's responsibility. Because of this limited view of customer service, many employees are content to simply execute a series of mandatory job functions until the end of their shifts-blissfully unaware of the myriad opportunities forfeited to make lasting positive impressions on their customers.

To expand on this narrow definition of customer service, I'd like to submit my own definition for consideration: Customer service is a voluntary act that demonstrates a genuine desire to satisfy, if not delight, a customer.


Via Roland Schegg
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Resort and Hotel Mythbusters's comment, September 17, 2013 1:09 AM
This article studies the concept of exceptional customer service and how it is implemented in hotel/resort industries. The author, Steve Curtin with 20 years of experience in Marriott international, argues that exceptional customer service is produced through a voluntary manner, in contrast to the usual concept of exceptional customer service being part of the employees job. Through his own definition, Steve Curtin demonstrates seven unique elements, in this case, he focuses on voluntary. Overall the purpose of this article demonstrates how exceptional service can only be accustomed through the employees choice, thus knowing the truth, in contrast to believing its part of the job, will give employees a better understanding. Personally i feel this concept defines customer service in the correct term, as an employee must want to display exceptional customers service, not be forced into it.
Dominic Hudson & Hadrian Smith's curator insight, May 4, 2014 6:55 PM

In this article, the author describes the importance of exceptional customer service but mentions how it is essentially "optional". As an employee of the hospitality industry, you should always try to provide the best customer service possible buts its not necessarily a mandatory requirement. The article discusses an excellent example when ordering a package online. When collecting that item from the postal office, the customer may not necessarily receive good customer service from the post office employee. The article highlights that the "weighing a package is mandatory, but smiling isn't". I would have to personally side with the employer in this case; in the sense that all employees should try their best to provide the best customer service daily. A bad experience and a poor review from a customer can spread quickly and can potentially deter later sales from that same customer and/or their friends. However, a good review from a customer can do the opposite and encourage a return visit (for an increased profit) and influence their peers to also visit the establishment. 

 

-Dominic Hudson

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Hotel Online Reviews - Key Performance Indicators (KPIs)

Hotel Online Reviews - Key Performance Indicators (KPIs) | Resort and Hotel Service Operation | Scoop.it

Article - Hotel Online Reviews - Key Performance Indicators (KPIs) - Internet Marketing Tips from Anil Aggarwal

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Resort and Hotel Mythbusters's comment, September 10, 2013 1:51 AM
This paper explained quite well the performance indicator of Hotels . By using those indicators we can find out the avarage rate of some important keys of Hotels such as room booking, room clean, room sales. In addition now Hotels can use it online and I think this is one of a peferct way to interact with their customer.
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InterContinental Hotels Group and Maldives National University launch collaborative training academy

The 13 students participating in the first IHG Academy batch will complete six months of training before graduating on December 31, 2013.

Via Naif Naeem
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Resort and Hotel Mythbusters's comment, September 10, 2013 1:52 AM
This is a very good program, because big hotels should have their own training course for employee want to work long time for the company. Different hotels have different standard or requirement; training can be seemed like an investment for long term development. After the training, participant will be able to, at least, understand the basic standard required in organization, and, furthermore, have more experience in other department to have more employment opportunities.
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Roomservice more than revenue generator

Hoteliers constantly try to keep up with the ever-changing needs of guests. One of the newer trends some hoteliers are exploring is the elimination of roomservice at full-service hotels and collaborating with local delivery restaurants or add their own grab-n-go cafeteria-style eateries.


Via Roland Schegg
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Resort and Hotel Mythbusters's comment, September 10, 2013 2:22 AM
Again, same idea with Hilton, most hotel tried to eliminate room service as their main service. However, this article give better solution by cooperating room service with some near local restaurant rather than providing restaurant meals by itself which cost more on food ingredients, wages, and even convenience. This should be a good idea because in my opinion, room service was just a brand on a hotel which generate small amount of profit. So, it is reasonable enough to swap it with local restaurant service.
Dominic Hudson & Hadrian Smith's curator insight, March 16, 2014 10:19 PM

This article discusses todays relevance for room-service. Steadily declining rates (since 2007) in room-service is barely enough to "cover the cost" of the service itself. While some hotels are dispensing with room-service altogethor, I agree with the article's stance that room-service is more than just a "revenue-generator", its a luxury. Room-service is definitely a defining features of hotels in the sense that we don't get that experience at home. So when we go to a hotel, regardless of its star rating, we have the room-service option available purely as a reminder for the luxurious and comforting environment we're in. While it's revenue may have declined over the years it is still a staple nonetheless in the hotel and resort industry.

 

- Dominic Hudson

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Looking beyond the star ratings of hotel reviews

Most hoteliers focus on social media monitoring as a means to aggregate basic metrics and star ratings. But by digging deeper into reviews, hoteliers are able to translate customer feedback into operational insights that will allow them to better meet, and ultimately exceed, customers’ expectations.


Via Roland Schegg
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Resort and Hotel Mythbusters's comment, September 15, 2013 8:42 AM
Social media is a very popular tool in terms engaging with customer. Nothing could be perfect without feedback as well as, even, complaints. Facebook could be a good example in this case, when a hotel has their own Facebook page that enables their clients to make comments and feedback that will help companies to have significant better improvement in the future. Besides, social media could be a marketing tool as well, when customer share or tag friends about the accommodation on Facebook.
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In Defence Of Hotels Charging For Wifi Access

In Defence Of Hotels Charging For Wifi Access | Resort and Hotel Service Operation | Scoop.it

Lately discussion around hotel internet fees has been so inflamed you might think evil dictators and flagrant human rights violations were involved.

 

Among the decriers is Wired UK editor David Rowan, who accuses hotels of “unbridled profiteering” and urges travelers to “join the war on paying for hotel wifi”.

 

Like many hoteliers, I have two minds on the issue. As a traveler, I naturally want free wifi. I want it reliable and at lightning speed. But I also want free breakfast, massages and late-night mini-bar rampages.


As a hotelier, I understand that quality and convenience come at a price. Hotels are in business to make a profit. We’re just really bad at it.
Contrary to popular belief, hotel managers don’t sit around twirling our moustaches and conspiring over ways to cheat and deceive travelers. We leave that to the airlines. We loathe internet fees, too.

 

Read more:

http://www.tnooz.com/2011/10/25/news/in-defence-of-hotels-charging-for-wifi-access/


Via Eugenio Agnello
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Resort and Hotel Mythbusters's comment, September 10, 2013 2:31 AM
In my country - Vientnam , internet fee is very cheap , so of course they provide it to customer free. However to internet speed is quite slow even in the big hotels. I rekkon because they dont have to pay for their fee so the internet is quite slow. I strongly recommend that hotels manager shouldnt charge for wifi fee.
Eugenio Agnello's comment, September 10, 2013 3:26 AM
Thanks for sharing your experience!
Dominic Hudson & Hadrian Smith's curator insight, May 4, 2014 10:24 PM

In this extensive and well-worded article, the author discusses the increasingly mandatory free, high-speed internet service that guests are now expecting at hotels. The article highlights a recent survey where participants declared free, fast internet to be the number one amenity to have in their hotel room. While the article does highlight the sensitivity of the issue in the sense that free, high-speed internet is expensive to run especially in a several-story high hotel. I feel like this article is really discussing how customers are looking for as much as possible for as little of a price. A representative from Tune Hotel recently discussed their business model of only using what you pay for, whether that be towels, tv or internet. Hotels like the Tune franchise or maybe Bed and Breakfast hotels may be the few accommodations left nowadays where internet isn't voluntarily provided or for free. I do agree with the article's suggestion that a basic internet service should be provided but a high-speed connection will cost extra. While the risk of customer dissatisfaction is still possible, they still have access to an internet service and still have the option for an upgrade. In closing, I feel like more hotels will provide free internet, or high speed internet for a price, and hotels that don't provide the service will see a negative review given how frequent the internet is used in hotels now.

 

-Dominic Hudson

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It's Time to Burst the Hotel SEO Bubble: What Hotels Really Need to Know

It's Time to Burst the Hotel SEO Bubble: What Hotels Really Need to Know | Resort and Hotel Service Operation | Scoop.it

It’s sad to see articles like this circulated in the hotel industry: “Google and SEO: what you should do, should not do, penguin, panic, panda, algorithm,” followed by “please hire us, we have the answer.”  These articles are usually written by the SEO Manager of a big WalMart-style hotel marketing agency. Agencies also circulate baseless, misleading and ridiculous statistics, like:  ”56% of hotel revenue is from SEO.”


Via Level343
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Level343's curator insight, August 5, 2013 12:39 PM

On the other side, there is a counter-culture saying that SEO is dead and has been dead for a while. Both camps are wrong. Extreme views and made-up statistics like these are harmful to the hotel industry.

So, when did it all get out of hand? What should hotels and travel websites really be doing to improve their Google organic (SEO) revenue? Let’s start by taking a look back …way back.

Resort and Hotel Mythbusters's comment, September 16, 2013 8:47 AM
The purpose of this article demonstrates the contradicting aspect of the SEO (search engine optimization). With SEO's growing through search engines, such as google, hotel companies are struggling to compete against these major Online Travel Agencies (OTA). In order to compete against the high flying OTA's, this article outlines the characteristics in creating the successful individual hotel site. The following guidelines are argued: Open source, Content, Aim smaller and More Specific, using Google+ and SEO & Analytics. In conclusion, not only is it important to use SEO's but to also focus on individual hotel sites as trends continue to change, leaving concepts vulnerable, such as OTA's being out of date. personally this ramification has been developed from a long term implication, however in turn, its a short term situation due to the advancement of technology and changing trends.
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How to incentivize your employees for direct hotel bookings

With an increasing focus on encouraging direct bookings over third party channels, revenue managers are realizing that reservations agents and front desk staff play a key role in hotel revenue optimization. A well structured incentive program for them can be the final tool your hotel needs maximize sales effectiveness


Via Roland Schegg
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Resort and Hotel Mythbusters's comment, September 15, 2013 8:16 AM
This is a very good idea in terms of motivating staff to work more efficiently as well as enthusiastically. As known, front desk and reservation staffs are the image of an organization, because, these departments directly interact with customer. Customers are willing to be repeated clients as well as recommend to others that will bring profitability to a hotel, depending significantly on their first impression. Therefore, rewarding people in these departments will make them more responsible for their job.
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Technology Breakthrough In Hotel Guest Service

Technology Breakthrough In Hotel Guest Service | Resort and Hotel Service Operation | Scoop.it
Crave Interactive Ltd, a leading innovator and vendor of smart emenu solutions for the hospitality industry, today announces the worldwide launch of Crave GuestService+, a unique solution whereby hotel guests access a host of useful services via a...

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Resort and Hotel Mythbusters's comment, September 10, 2013 2:00 AM
Having technology breakthrough in hotel service iw what the industry need to improve their quality service. With this GuestService+ technology, hotels not only improve their guest service with new technology but also cut the cost of wages that always available 24/7 for the customers. This is the breakthrough that our industry need to be sustainable in the future, considering wages cost increase over the past 10 year.
Dominic Hudson & Hadrian Smith's curator insight, March 16, 2014 10:33 PM

This article discusses the innovative iPhone and iPad app by  Crave Interactive Ltd, where hotel and resort occupant have a fast, interactive and easy way to make the most out of their stay. This app can be utilised by any hotel as a means of quickly and efficiently communicating with their customers. By linking their credit card or PayPal, customers can order room service, pay for TV shows, movies and even pay their hotel bill with lining up. This new method is an incredibly modern adaption to the modern era of technology. I feel this could seen be the standard for hotels in the future where they will have to be using electronic ordering. It may even get the point where customers may choose one hotel over another because it doesn't have the Crave app (or any similar app). This idea is very profitable for both the app creator and the hotel because its encouraging quick and easy buys. This service may hurt the hospitality side of hotels with  decreasing need for people to be on the phones or at the computer to process payments.

 

- Dominic Hudson

Rescooped by Resort and Hotel Mythbusters from eTourism Trends and News
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Google’s Hotel Finder now offers neighborhood information to help you find the perfect room

Google’s Hotel Finder now offers neighborhood information to help you find the perfect room | Resort and Hotel Service Operation | Scoop.it
Google’s Hotel Finder service has been updated with a new feature that makes it easier to find accommodation in any city over a specific period of time.

Now, when you visit google.com/hotels, ...

Via Roland Schegg
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Resort and Hotel Mythbusters's comment, September 16, 2013 8:21 AM
The growing trend of hotels online is represented in this article. This features the Google Hotel Finder, with the additional inclusion of neighborhood information. The purpose of this article demonstrates how 'Google Hotel Finder' not only searches for your hotel but also requests the dates with the additional feature of key locations nearby. This allows travelers to work around locations as well as price and reputation. The use of the internet continues to be a long term implication in the industry and certainly in this scenario, this article demonstrates the advancement of the internet, allowing convenience for the consumers, giving them the perfect option from a click of a button.
Dominic Hudson & Hadrian Smith's curator insight, May 4, 2014 9:56 PM

This article discusses Google's hotel search engine that helps customers find the ideal and available room in not only the ideal area but also when the customer is planning to visit there. I really like this idea, its a very innovative form of online customer service. People outside the Gen Y bracket are getting better and better with technology and I feel like Google's hotel finder will be very helpful tool for people looking to travel overseas. This article shows the growth of third-party websites it not only booking the hotels but also finding the hotels now. I feel like this form of hotel search and travel guidance is going to lift off in the future and will be used more frequently. We may even see some hotels paying google to have there hotel a recommendation above the others. This funds google and at the same time generate exposure for the hotel on a, hopefully, increasingly popular search engine.

 

-Dominic Hudson

Rescooped by Resort and Hotel Mythbusters from 'The Hobbit' Film
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A Hobbit Home Resort Gives Guests Unique Experience - ABC FOX MONTANA

A Hobbit Home Resort Gives Guests Unique Experience - ABC FOX MONTANA | Resort and Hotel Service Operation | Scoop.it
A Hobbit Home Resort Gives Guests Unique Experience
ABC FOX MONTANA
Michaels came up with the idea for the "Shire of Montana," a place modeled after J.R.R. Token's book, "The Hobbit", about five years ago.

Via Marcel Aubron-Bülles, Digital Cinema in Transition
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Resort and Hotel Mythbusters's comment, September 10, 2013 2:17 AM
This film is absolutely famous, this can be seemed a marketing tool to attract customer. Besides, the atmosphere is completely good for people would like to have some quiet place to relax after busy weekdays. Whoever watching the movie before can imagine the hobbits life is absolutely relaxed, enjoyable and peaceful. I suggest there should be more social activities here such as camping between people from different rooms in the resort.
Dominic Hudson & Hadrian Smith's curator insight, March 16, 2014 10:40 PM

The following article reviews the unique design and location of the "Shire of Montana", modelled after J.R.R Tolkein's 'Hobbit' houses. In order to prevent fire danger, the two bedroom resort was built underground and accidentally gave birth to a very unique and original resort location. This kind of resort is not likely to be found anywhere else in the world and considering the effort that the owners have gone to in regards to the features of the house and the surrounding landscape. This kind of hotel will pull in profit due almost entirely to the unique experience provided. While there are five star hotels today charging ludicrous prices for one night stays, its resorts like the "Hobbit Home" that will provide an experience that the customer will remember and return for.

 

- Dominic Hudson

We <3 Ajay's curator insight, May 11, 2014 10:25 PM

This article is talk about a Hobbit home resort. This resort is really unique as you can see from the article this resort is serve the hobbit home same like in the movies hobbit, you can experiences how that feel to stay in the hobbit home like a hobbit, they have small and just only two adults can stay in there because the owner just only sell it to the adult not for a child to stay in there, the owner didn’t realize he make such an unique resort because from the first he just think to make a resort in the bush fire areas to make is different from other resort and when he realize he just feel amazing this hobbit home is really popular and a lot of people even the news talking about this hobbit home. The customer who stay in their can get an access to the entire property, such as the min shire features fairy and elfin villages, troll house, and a deck that looks over the whitpine valley. The hobbit house is really quiet and the customer can eat and go out to see the nature is really good for escape from the busy city and really relaxing for them to refresh the craziness of the work.

 

 

Meliana Tjahjadi

20002884

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Room Service Will Be Discontinued At NY Hotel, World Spins Madly On - Gothamist

Room Service Will Be Discontinued At NY Hotel, World Spins Madly On - Gothamist | Resort and Hotel Service Operation | Scoop.it
Room Service Will Be Discontinued At NY Hotel, World Spins Madly On Gothamist Fare thee well, overpriced pleasures of hotel living—the New York Hilton Midtown, the city's biggest hotel is killing its room service operation this summer, switching it...
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Resort and Hotel Mythbusters's comment, September 10, 2013 1:39 AM
Room service is one of the key service in most hotel industry, it is important for hotel to have this service because it is one of the cause of customers satisfaction in term of customer perspective. I think NY's Hilton wiped this service due to the increase of wages rate in America which makes them have to pay more for their staff to do room service in a middle of night or even weekend.
We <3 Ajay's curator insight, May 11, 2014 10:13 PM

This article is discuss about the room service will be discontinued at NY hotel, world spins madly on, they say the Hilton hotel will be remove all the room service that serve meal to guest room because they though the room service is useless because some guest wont to order from them because while they should pay for their meals and they will give the tips to the waiter or waitress that serve the food to their room, it is a huge challenges from Hilton hotel because if they doesn’t have any room service how they can serve customer is in the middle of the night they want to eat and all the restaurant close in the night, it is good if their restaurant operation 24 hours if not otherwise the customer will be so hungry and the hotel will end up no one want to come and stay in that hotel, and if the customer lazy to go out and they just want to stay at their room especially the business people they want to stay at their room relaxing after their work and enjoy their meals at their room, it is really hard for them.  

 

Meliana Tjahjadi

20002884