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World's Simplest Management Secret | ehotelier.com News Archives

World's Simplest Management Secret | ehotelier.com News Archives | Resort and Hotel Operations. | Scoop.it

This is all about management methods; every manager is trying to find the best way to manage their employees. Some will focus to all employees by using hard punishment to all if one causes trouble, some will only focus to individual to have the right management. The article shows us a simple way to manage our employees, by talking to every single individual, it’s easier to understand and giving advice because there is nobody that has the same attitude like others, each person has their own story.

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Apps for Last-Minute Hotel Rooms | ehotelier.com News Archives

Apps for Last-Minute Hotel Rooms | ehotelier.com News Archives | Resort and Hotel Operations. | Scoop.it

If you are a person who likes to hang out late at night and like to find some hotels with deals to stay in for the night, then you should have your phones installed some of the useful applications with the deals and hotel instruction. It’s also useful for travelers who want to find a place to stay while getting lost at night, on the map of the application they will list a set of price of the hotel and show you how to get there, the best time for deal will be the last 10 minutes of the deal, very convenient, very modern. The application names are: Expedia, kayak. Good luck.

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TVTJ's curator insight, September 10, 2013 1:45 AM

Booking a hotel room last minute with a cheap price is what people need now a days. This is because if they are not able to find a cheap hotel anywhere they can search up cheap hotel rooms at the last minute using an app that has been invented. Recently there has been at least 4 new apps that can be downloaded for people to book hotel rooms in the last minute. This has given a chance for guests to find cheap and however can enjoy their stay without having to put out alot of cash just to stay one night at a hotel. This has caused many hotel operators to have discounts in order to get more guests to come to their place. This article has shown how technology has been improving rapidly through out the years as tourists now dont have to book in advance for cheap hotel rooms but they can just book last minute and may be lucky get a cheaper price to what they would get if they book in advance.

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Five Tech-Savvy Hotel Amenities | ehotelier.com News Archives

Five Tech-Savvy Hotel Amenities | ehotelier.com News Archives | Resort and Hotel Operations. | Scoop.it

The development of technology is now taking a new step for the hospitality industry service. There are a lot of changes in restaurant or hotel once the manager has adopted new technology to their business. The invention of Ipad has become a new way to help manager to serve their customer in a comfortable way. With an Ipad in a restaurant, customer can have a look at the food menu and they can easily see how will it looks like and how do they make that food. In a Hong Kong hotel service, Ipad is fully used as they can help to check room service, customer feedback, setting alarm clock for customer and check out time. (to be continue)

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TVTJ's curator insight, September 3, 2013 2:18 AM

Many big branded hotels today is adopting to new technology, as the days go by we can see how many hotels are adopting these technology changes so that it meets travellers expectations. Moreover not just that but many Hotels have thought of many new ways so that it is more effiecient for their guests when they come to stay, for example hotels having apps for their guests so that they can order room service, wake up call and even check in and out of the hotel. Not only that but there are hotels who have put headphones jacks besides their bed so that if someone is sleeping and the person is watching tv they can put in headphones and watch tv and not disturb the person, however there are stronger wifi signals in hotels, also hotels are lending out adapters for guests to use if whatever they want to plug in is using a different type of adapter and the last of all hotels have also let their guests to use the usb port/ HDMI port of the tvs that are located in their rooms to either play games, watch movies from their electronic devices etc.

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Little Luxuries – How Hotels Can Do Better | ehotelier.com News Archives

Little Luxuries – How Hotels Can Do Better | ehotelier.com News Archives | Resort and Hotel Operations. | Scoop.it

A thing that all the hotel service needs to give to their customer is the way how their customer have a memorize of their service. A small special surprise may help the customer remembered clearly that they have visited here. Many customer feedbacks demand a free soft drink or tea, coffee in every 5 star hotels. Red Carnation Hotels (which runs six boutique London hotels) has provided to their customer free stuffs due to the season, like in summer customer can have free strawberry service. Every little thing can make a customer remember about your business and how you treated them, it’s an important thing to rate for the business.

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Sharon & Amelia 's curator insight, March 22, 2014 10:47 PM

I think that leaving a little complimentary gift is something that all hotels should take on bored, even if it is just something small. If someone is travelling a lot and staying at several different places, it makes your particular hotel stand out when you have a small gift for them to help them remember their experience at your hotel. It is something that ass customers love and can make their day. If a customer has had a bad day and just wants to get to their hotel and relax it could be nice to arrive to some small chocolates on their bed. 

It's a nice little surprise that can change a customers perception about a hotel and is likely to be the sort of thing that the customer will go home and tell their friends, recommending the place because it has those small little gifts. 

AMELIA O"DONNELL

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Ibis transformation is underway

Ibis transformation is underway | Resort and Hotel Operations. | Scoop.it

Ibis is trying to transform to become one of the largest global economy hotels, they will grow 70 more hotels in Australia and 1600 all over the world after introducing Ibis budgets and Ibis style in Australia. They will focus on changing the image of the hotel’s scene, uniform, new look, new design which will bring modernity, simplicity and well being service to their customer. The Accor group will be happy when the Ibis will become the largest economy hotels in their main region which are both Australia and New Zealand.

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Hilton Hotel chain ushers in casual dining

Hilton Hotel chain ushers in casual dining | Resort and Hotel Operations. | Scoop.it

Beth Scott - Hilton Worldwide's vice president of Food and Beverage Concepts. She mentioned some ideas about Hiltion Worldwide has changed something that guest will find in select hotels including Herb n Kitchen at Hilton Hotels, Made Market at Double Tree by Hilton and Brickstones Grill at Embassy Suites.

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Marriott International Hosts Revolutionary 'Lifestyle University' Program in Bangkok

Marriott International Hosts Revolutionary 'Lifestyle University' Program in Bangkok | Resort and Hotel Operations. | Scoop.it

In human pace of life today, Marriott International, Inc. recently hosted the first ever Lifestyle University educational program to help identify future leaders for Renaissance Hotels and Autograph Collection, two of the company's lifestyle brands.Sixteen participants representing eight countries and four Marriott International brands including JW Marriott Hotels, Marriott Hotels & Resorts, Renaissance Hotels, and Courtyard by Marriott gathered for an exclusive program at the Renaissance Bangkok Ratchaprasong inThailandto learn what it takes to be a lifestyle leader in the hospitality space.

The concept of Marriott Hotel has used to train employees who were nominated by their senior leadership in the region based on their career aspirations and unique talent as 

Lifestyle University is a significant example of the innovative techniques that Marriott is using to develop the right talent for the future." It helps build up and support personal growth and provide them the right tool to be successful in their future career.

 

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Five tech - savvy hotel amenities.

Five tech - savvy hotel amenities. | Resort and Hotel Operations. | Scoop.it

According to the recent survey from Sheraton Hotel, it was estimated about 20% of travelers who using their time on the road and it was more than double rate in 2009. Therefore, people would like to use the portable gadgets to book the room which is including the palm, stronger wifi signals, plug your electronics into the TV, kindles on loan and power strips with international plugs.

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Sharon & Amelia 's curator insight, April 6, 2014 7:59 PM

As technology is transforming rapidly i believe that this is a valid study. Online bookings through the use of portable devices is a handy tool for Hotels and Resorts to use as majority of the worlds population use smart phones. This is a great tool to use in order to beat competitive markets as customers may choose you over others if booking accessibility is simple. The portable gadgets allow customers to delve deep into a Hotel or Resort, allowing them to understand fully what they are spending their money on. They can find out information on all aspects of a place including all facilites and rooms through the use of imagery. Accessiblity of images online may encourage customers to spend more as they may decide to book a more expensive room due to the satisfaction of what they may see online. There may also be reviews online which also helps to enforce customer satisfaction. I believe that online booking is a necessity within the Resort and Hotel industry today due to the increase use of technology and competitive markets.

SHARON CALLEJA

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Tourism Australia - Tourism 2020

Tourism Australia - Tourism 2020 | Resort and Hotel Operations. | Scoop.it

According the report, Australian Government have worked with tourism industry to achieve some potential results with six strategies area including:

Grow demand from Asia Build competitive digital capability Encourage investment and implement regulatory reform agenda Ensure tourism transport environment support growth Increase supply of labour, skills and indigenous participation. Build industry resilience, productivity and quality.

Besides, it also provided some information website link regarding to tourism 2020 such as an overview, power point presentation, report and tourism strategy update, etc.

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What's Sydney serving up for Melbourne Cup?

What's Sydney serving up for Melbourne Cup? | Resort and Hotel Operations. | Scoop.it

Melbourne Cup Day is not only big day to celebrate Spring Racing Carnival but also has known as Racing Day to stop the nation in Melbourne. Obviously, people who from all over Australia would like to enjoy the racing and have a quality time with their friends and family for Melbourne Cup 2012. Sydney is one of the biggest cities in Australia where foodservice businesses offer many choices for people have lunch on this special day including Merivale, The Star, Sebel Pier One, Three Weeds, Ocean Room, Riverview Hotel & Dining and Xeros Restaurant.

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Pullman on track to become Australia’s largest 5-star hotel brand

Pullman on track to become Australia’s largest 5-star hotel brand | Resort and Hotel Operations. | Scoop.it

Accor brand has recently announced that the property Quay Grand suites in Sydney will become part of their Pullman brand. By 2013 Pullman expect to grow its network up to 15 properties around the country. Pullman brand growth is obviously one of the priorities of Accor with an expected network of 150 Pullman hotels around Asia, Australia and Europe by 2015.

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Hotels Predict Revenue Lost to Storm Can't Be Recouped

Hurricane Sandy generates loses in revenues which cannot be recovered. Various owners of hotels around the storm’s way have reported cancellations from travellers and a few hotels in New York have to be evacuated. The major damaging on hotels revenues in this region will come from the cancellation of conferences as there are usually no penalties for cancellation of meetings due to natural disasters. Hoteliers in this region have recognized they have helped and done as much as possible to overcome this situation and therefore they hope costumers will be rebooking in hotels after the storm goes away. 

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Hyatt completes rebranding of Hotel Nikko Mexico, eight more for Latin America. ~ Thursday, 24th May 2012 from 4Hoteliers

Hyatt completes rebranding of Hotel Nikko Mexico, eight more for Latin America. ~ Thursday, 24th May 2012 from 4Hoteliers | Resort and Hotel Operations. | Scoop.it

Hyatt continues expanding over Latin America with an announced project of eight Hyatt branded hotels around the region. The hotel organization has previously announced the development of four properties for a total of 12- new properties expected to be operating by 2016. At the moment Hyatt counts with eight brands in Latin America, additionally, with the announced 12-properties the hotel will have 20 properties in this region and a significant increase in the market.  Six of the eight new agreements were signed for properties in Mexico, one in Colombia and one in Chile.  

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Sebel profile raised to five stars with Pullman rebrand

Sebel profile raised to five stars with Pullman rebrand | Resort and Hotel Operations. | Scoop.it

A hotel in Brisbane has become a member in 5-star hotels list – it is Sebel King George Square hotel. After rebranding to Pullman Brisbane Sebel King George Square, the hotel has been received $7 million to upgrade and renew it. There will be a new lounge and lobby, all the rooms will be made over, half of them were done, the rest will be working until January and February 2013. Pullman group will rebrand all of their 5 star hotels to Pullman and they are trying to becoming Australia’s largest 5 star network.

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New resort to boost Hervey Bay growth

New resort to boost Hervey Bay growth | Resort and Hotel Operations. | Scoop.it

A fund of $1 Billion has been poured to the project for developing Hervey Bay, Fraser Coast. The first $120 million stage for the Hervey Bay resort is about to commence. The new hot spot was identified locating opposite the Urangan Boat Harbor and comprising 162 luxury apartments and penthouses, it has full conference facilities for 300 guests and a lagoon pool, Wyndham Hervey Bay Resort will bolster the area's growing tourism industry. The project planned is to make this place become a world class tourist destination and to increase the living standard for the society here, there will be another $110 for the shopping centre and $120 for Hervey hospital.

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Five Tech-Savvy Hotel Amenities | ehotelier.com News Archives

Five Tech-Savvy Hotel Amenities | ehotelier.com News Archives | Resort and Hotel Operations. | Scoop.it

A lot of big brand hotels have adopted new technology to their own business. Like Hyatt they have been releasing the TV the Hyatt Plug Panel, it allows all customers to connect their laptop or portable games, devices to 42inch, flat-screen, high-definition TV, first debuted in 2007. All 165 Hyatt hotels all over the world now provide those panels to their customer. It is a must for all hotels to provide customers free wifi, but the thick of the wall may decrease the strength of wifi signal. And Mandarin Oriental New York has put all the wife signal connection to every single room replacing for the old connection to comfort their customer. (end)

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Novotel Seoul jumps on Gangnam Style wave

Novotel Seoul jumps on Gangnam Style wave | Resort and Hotel Operations. | Scoop.it

After becoming a hot song on youtube with millions of views from people, “Gangnam style” by Psy has become an inspiration for Novotel Seoul Ambassador to create a package for their guest to enjoy the living service in Gangnam district. With $260 customer can enjoy accommodation for two, a full buffet breakfast, free internet access, a 20 per cent discount for the Art Performance Centre in Gangnam as well as discount vouchers at the Gangnam shopping centre and a half-day tour of the district. It is really a good deal to customer as a good way to attract many tour agencies or travelers.

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Devy Christina's comment, September 17, 2014 9:22 AM
It is a good idea that Novotel Seoul tries to utilize the popularity of the song of ‘Gangnam Style’ to market the hotel’s sale. Especially, with the location that placed in the urban area of Gangnam, it is close to other business that might offer services and products for the same target market. Thus, the location of this hotel can be one of the key factors of success in the industry. Moreover, Novotel Seoul has the power of brand that can directly promote the hotel with its brand name. In addition, based on the segmentation of service level, Novotel Seoul has full type of service. This can be one of the selling points of the hotel, as customers nowadays look for accommodation that offer full service which everything is provided by the hotel.
On the other hand, Novotel Seoul has the chance to promote the culture of Korea and market the tourism of the country.
Thus, with the idea adapting from the song of ‘Gangnam Style’, Novotel Seoul has a unique selling point to be offered to the tourists from both local and international.
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Best in Australasia award for Sydney Sheraton

Best in Australasia award for Sydney Sheraton | Resort and Hotel Operations. | Scoop.it

The world traveler award has again named Sheraton on the park in Sydney as the Australia’s leading hotel. Sydney’s Sheraton was again named as the best hotel service and a-must to come for traveler and guest meeting. The hotel provided their service to all kind of tourism such as host meeting, traveler, tour operation. The award was votes by all professional tour agencies, tour operation, transport agencies and many more hotel seeker companies. This award cements Sheraton on the Park reputation as the hotel of choice for business and leisure travelers in Sydney, and is testament to our commitment to customer satisfaction and the professionalism of our associates. It is a real team effort.

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Hilton Worldwide Announces Mattress Recycling Program

Hilton Worldwide Announces Mattress Recycling Program | Resort and Hotel Operations. | Scoop.it

From 1st November 2012, Hilton Worldwide Hotels would like to do recycling program which is around more than 85% of each hotel mattress and box springs. This programs also bring some good opportunities for their hotel global because they will offer cost saving to owners and underscores Hilton Worldwide's commitment to further reduce their waste output. Last month, Hilton Worldwide reported its 2011 results and announced it has achieved its five-year goal to reduce waste by 20 percent, two years ahead of schedule.

 

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Kevin Hartanto's curator insight, May 4, 2015 6:59 AM

The recycling program that Hilton plan and start doing is a very good example of sustainability program that a hotel could have. As there are a lot of wastes that hotel industry created, hotel management need to find ways to reduce that waste, so it will reduce pollution and create healthy environment not just for the internal area but also for the external area. Beside, waste also could be turn into something useful as like what Hilton have done with their mattresses, some of the parts they recycle it into construction materials, some into oil filters, some into variety of press wood product. Taken from their website this activity leads to a reduction in waste by 26.8%. It is a pretty good percentage of waste reduction. I believe sustainability is also a very important area or division to be manage as it will give a good impact for the hotel in the long term. And by doing a good handling and managing in this area, will also create some benefits for the hotel itself, for example saving some cost of the hotel, which also proved to be true by Hilton in this article.

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W Hotels Worldwide Brings New Island Glamour to Singapore with the Opening of W Singapore - Sentosa Cove

W Hotels Worldwide Brings New Island Glamour to Singapore with the Opening of W Singapore - Sentosa Cove | Resort and Hotel Operations. | Scoop.it

Located in the heart of the Singapore’s entertainment center, W Singapore is an urban oasis that infuses the energy of the cosmopolitan city with Sentosa Island’s tropical landscape. 

The opening of W Singapore – Sentosa Cove marks the W brand's 43rd hotel worldwide, and the seventh W Hotel in Asia Pacific. Starwood's continued momentum across Asia Pacific reflects the strength of its nine leading brands and the deep relationships the company has fostered with developers, partners, and guests in the region over the last 27 years.

 

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Video: CEO Kathleen Taylor Comments on Four Seasons' Bet on Emerging Markets | cnbc.com

Video: CEO Kathleen Taylor Comments on Four Seasons' Bet on Emerging Markets | cnbc.com | Resort and Hotel Operations. | Scoop.it

In this video, Kathleen Taylor - CEO & President of Four Seasons Hotels and Resorts who would like to talk about her point of view to open hotels in Azerbaijan and Tanzania because she has seen some potential things of travelers become more adventurous. Besides, she was introduced all facilities and equipment that hotel could be offer to guest who also feel like home to get away from their life.

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Catering to a sustainably conscious society

Catering to a sustainably conscious society | Resort and Hotel Operations. | Scoop.it

Sustainability is not only major that people who working in hospitality industry would know how it is but today it’s also main major has focused on by customer. According to Darragh Brennan (2012) mentioned that “in order to protect your bottom line, everyone within the industry should start viewing sustainability as a necessary ticket into their establishment, and a patrons have shown they are prepared to boycott those who do not live up to community expectation”.  It is very important thing that service providers have delivered to customer about best service and sustainable products, which come from, recycle materials as well as protecting their venue around community. Products has been recognised by a global acknowledged standard. For examples, paper and tissue industry, they need to make sure all their products are certified by an internationally recognised forestry scheme. It is very useful for suppliers who need to produce good quality of paper and tissue and maintain the sustainably forest in the future. 

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Sharon & Amelia 's curator insight, April 6, 2014 8:09 PM

Sustainability within the Resort and Hotel industry has been a hot topic and trend. It seems as though more and more customers are becoming 'sustainable' searching for companies in which offer products and services which maintain the environment. Many Hotels and Resorts have become environmentally sustainable through recycling products. An example is the cutting down of washing linen to save water has gone from changing bed sheets from every day to every third day of ones visit, or the re use of towels in order to save water. Also the placement of recycling bins within hotel room is an element in which consumers like to see as it encourages them to become sustainable. Many Hotels and Resorts have now introduced their own veggie and fruit gardens ensuring that many of their products offered to customers obtain a fresh quality rather than imported and distant travelled produce. Being sustainable may draw in many consumers and may allow competition to be beaten as visitors may have a much positive stay knowing that they are staying in a surounding that is environmentally sustainable.

SHARON CALLEJA

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Drinking, smoking down but obesity rates up

Drinking, smoking down but obesity rates up | Resort and Hotel Operations. | Scoop.it

According to the national health survey of Australian Bureau of Statistics has found that Australian have drunk and smoked less but they put more weight on themselves like never before. It was 63% of Australians have faced with obesity and overweight, said by Dr Paul Jelfs. In this case, men had faced with obesity and overweight with 70% while women were only 56%. It was approximate a quarter (25%) of children has faced as the same symptoms like adults. However, it was good news to know that the number of Australians is also drinking less; it dropped from 21.9% in 2004 – 2005 to 20.9% in 2007 – 2008 then reduced dramatically to 19.5% in 2011-2012 because they have done some campaigns to give people a warning on TV how harmful if they drink alcohol and smoke too much. It is absolutely affect their health and people around them as well.

 

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Plastic surgeon partners with luxury hotel for a bespoke post-op recovery package

Plastic surgeon partners with luxury hotel for a bespoke post-op recovery package | Resort and Hotel Operations. | Scoop.it

The Pierre Hotel in New York City has become a medically inspired hotel as it has recently become business partner of a local plastic surgeon.  The hotel is going to start offering luxury post-operative recovery packages. The Pierre Hotel is located in New York’s iconic fifth avenue with direct view to central park. The hotel has recently invested $100 million dollars in room renovations and is seeking for market expansion offering relaxation and calmness to post operative patients.

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Tourism Australia Media Centre

Tourism Australia and Emirates have recently signed an agreement in order to boost up tourism from markets in Europe and New Zealand. Both organizations intend to invest up to $14.3 million over the next three years emphasizing mutual marketing on traditional and digital media platforms as well as event and sponsorship activities. This agreement has become the largest investment that Emirates has ever made with any tourism body in the world and it shows Australia’s strategy to increase tourism and attract more visitors.

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