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Industry welcomes workplace law changes but says more needed

Industry welcomes workplace law changes but says more needed | Resort and Hotel Operations | Scoop.it
The hotel industry has welcomed the Federal Government's announcement of changes to the Fair Work Act, including to the laws around unfair dismissal, but has called for further reform.

 

The Federal Government has announced changes to the Fair Work Act and these changes have been welcomed by the hotel industry however the Australian Hotels Association (AHA) wish for further action to have a review process and implement some amendments to the act. This included the number of declared public holidays around the country, because it is inferred that current penalty rate structure on public holidays would increase operating costs and force hotels to reduce their services. 

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12 ways to grow your business this Christmas

12 ways to grow your business this Christmas | Resort and Hotel Operations | Scoop.it
When it comes to getting the most out of the festive season, a bit of planning proactivity goes a long way. Here are some tips to ensure it's a bumper season to set you up for a strong 2013.

 

 The article suggests that being proactive in the business during the festive season can make a positive contribution to the business. The article provides tips to provide a strong start to the following year of business for the organisation including: preparing and upgrading booking systems, using Facebook to alert guests and spread messages to Facebook friends, creating special offers, managing revenue on popular dates such as Fridays and Saturdays, and including competitions to establish list building for marketing strategies. 

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New online dining club offers answer to no-shows

New online dining club offers answer to no-shows | Resort and Hotel Operations | Scoop.it
Lunchalot.com is a new mobile dining club allowing restaurateurs to advertise empty tables and unlike group buying sites, they have complete control over the conditions and are not required to pay a commission.

 

Often people do not show up to reservations and restauranteurs are left in a lot of stress to fill these seats but Lunchalot.com is a site designed to ease this stress by allowing restaurateurs to advertise empty table and are not required to pay commission. It provides flexibility to the restaurant to dictate their business.

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Demand for pet friendly hotels | HM – The Business of Accommodation in Asia-Pacific

Demand for pet friendly hotels | HM – The Business of Accommodation in Asia-Pacific | Resort and Hotel Operations | Scoop.it

As of 2007, 63% of Australian households owned pets. 91% of those people claimed to be very close to their pets (Anon., 2012). So what happens when the family chooses to go on holiday? With the economy being the way it is, families are unable to afford to pay for boarding for their pets. Two hotels in Sydney have set up several rooms to be pet friendly. While holiday house booking website takeabreak.com.au have noticed the increase in popularity in this area. 20% of the 12,000 listed properties now claim to be pet friendly. This can be a very lucrative area. If more hotels or resorts become more pet friendly they can open a massive market for themselves. This potentially is a way for places like this to remain competitive in a tough market.

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Samantha Gandolfo's comment, October 4, 2014 7:46 AM
Hotels who have adopted this 'pet-friendly' policy are definitely ahead of the game and are likely to benefit from being one of only a few hotels guests can choose from when wanting to travel with their pet. From a hotels point-of-view, pets can help bring in extra revenue and increase internal spending. For example, it is unlikely a guest will take their pet out to dinner with them (mainly because they won't be welcome in most restaurants) which means their alternative is to order from the in-room dining menu for their pet and potentially also for themselves, increasing hotel revenue. If they choose not to order for themselves and go out instead, they may need the pet nannying services, further increasing their spending in the hotel. On the other hand, having pets in the rooms may increase cleaning costs and it is likely specific rooms would need to be set aside as 'pet-friendly rooms' therefore if no one in the hotel is staying with a pet, that room is losing revenue because it is not being used.

I believe in certain hotels, this concept will be extremely successful, for example in hotels close to beaches and parks and family holiday destinations. I do not think this is just a fad but rather, will become more popular as in many cases pets are considered another member of the family and people would love to bring on holiday with them. I think in Australia this is a much more foreign concept than say, in the United States, however once people are aware this is an option I think it will be largely embraced.
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Australia's most expensive cities

Australia's most expensive cities | Resort and Hotel Operations | Scoop.it
The Whitsunday Islands and Perth are Australia's most expensive places to stay for a holiday, according to the latest Hotels.com hotel price index.

 

A recent hotel.com price index has announced the most expensive places to stay, both in Australia and around the world. The results show that the Whitsundays and Perth are the most expensive places in Australia. Perth on average costs $211 (up 21%) a night to stay, while the Whitsundays cost $252 per night. The national average is $168. Even Melbourne and Sydney have increased by 7% up to $163 and $185 respectively. To put this into perspective, the most expensive city to stay in the world is Rio, with an average of $294 per night. This could have dramatic effects on the industry in this country, especially in the current economic climate and the strength of the Aussie dollar. With it being so expensive to travel tourists may decide to travel to places like Asia, which not only is closer to Europe or America, but is cheaper. For example to stay in Bangkok the average price is 95%. Though, that figure has seen an increase of 5%.

 

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Packer six star hotel for Sydney takes another step towards reality

Packer six star hotel for Sydney takes another step towards reality | Resort and Hotel Operations | Scoop.it
James Packer’s vision to create “the best hotel in the world” at Barangaroo has taken a step forward as the plan moved to the second stage of consideration.

 

This article is about James Packer’s wish to create a ‘six star’ hotel in Sydney. He believes that having this hotel in Sydney will make it one of the most popular destinations in the world for tourists, events and conferences. Not only does a six star rating not exist, but star ratings are becoming less relevant and to be successful a change is needed for this system. This is especially the case with things like trip advisor, and Wotif.com becoming more popular. Different sources use different formulas, or even different systems when deciding ratings. This leads to confusion with guests (Quinn, 2011). This confusion could lead to guests be unsatisfied, and might result in people not travelling to the destination again.

 

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One Billion Tourists: One Billion Opportunities

One Billion Tourists: One Billion Opportunities | Resort and Hotel Operations | Scoop.it
New UNWTO campaign asks the public to vote for the travel tip they believe would have the greatest benefit for the people and places they visit, from using public transport to buying locally, and pledge to follow that tip when traveling.

 

This article talks about a new initiative that the UNWTO is pushing. A billion people are set to travel around the world this year, and they want travellers to leave tips about the areas they travelled. Places they recommended to visit, or other general tips about travelling. The results will be released over social media. This is becoming increasingly important because travellers are starting to us social media more and more when trying to find a place to visit. For example TripAdvisor receives 74 million visitors monthly (TripAdvisor, 2012). Increasingly more weight is being put on these opinions. 

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Australian accommodation revenue up 8.3 per cent | HM – The Business of Accommodation in Asia-Pacific

Australian accommodation revenue up 8.3 per cent | HM – The Business of Accommodation in Asia-Pacific | Resort and Hotel Operations | Scoop.it

The accommodation industry revenue rise by 8.3 per cent
Australia Bureau of Statistic has release a figures show the national accommodation revenue has increase in the quarter March 2012 by 9.3 %, which cause by the increasing the demand of accommodation. The Western Australia is leading performer state in the accommodation the revenue increasing by 20.2% and follows by South Australia increase 14.2% and QLD increase by 12.5%, The incasing revenue in those region is the affect of the mining boom, which crated more demand for accommodation for miner. On another hand the supply of the accommodation has fall by 0.6%. The Tourism Australia working their partnership to crate a plan to development more accommodation for Australia to meet the demand of 40,000 hotel rooms by year 2020.


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Kevin Hartanto's curator insight, May 5, 2015 2:12 AM

This is a good progress for hotel industry in Australia. Because a raise in the revenue means there are increasing on the demand of rooms and even this article mentioned that Australia will need  40,000 more rooms by 2020, it show how the accommodation industry has been growing. And if this happened means the ADR for hotel will also increase and become more competitive, because the costumers are ready to book and hotels will want to maximise their revenue. Beside focusing on the ADR. I believe this increase on the revenue also happened because they have a better management on room occupancy. So if they could get high percentage of occupancy and maximise the ADR they will get a big revenue. If this is the reason behind the increase of the revenue then it is good and they need to continue it, but if this is not the reason behind it, they should do it, as i believe they will get more raise on the revenue out of a good management on the ADR and room occupancy and back up by a good marketing and satisfaction service. 

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Mercure offers special Underbelly package

Mercure offers special Underbelly package | Resort and Hotel Operations | Scoop.it
Mercure Potts Point is riding the Underbelly wave, offering a special Crimes and Passion package which includes overnight accommodation, a buffet breakfast for two, late check-out and a guided tour through Kings Cross, the setting of the latest...

 

The Mercure Potts Point taking advantage of the Australia hit TV show called Under Belly. The Show is base on the dark history of the king cross-area, which where the hotel located. The hotel has uses this opportunity to marketing the hotel and creates a package to provide entertainment to the Under Belly lover. The package included overnight stay and a walking tour history of the mobsters, murders and mysteries at the price of $259. The hotel uses this package as strategy to fill up the hotel room during low occupancy period to bring in revenue. As the same time the hotel use the opportunity to promote their recent $30 million refurbishment.

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Accor launches Planet 21 – the new “key” to hotel sustainability

Accor launches Planet 21 – the new “key” to hotel sustainability | Resort and Hotel Operations | Scoop.it

Accor has developed a comprehensive program to improve their environment and people called “Planet 21”. The project looks into improving 7 main areas that will help improves the surrounding environmental, social and community. The project has been started implement in majority of the Accor properties across the world. The planet 21 focuses on 7 areas, which included in the following aspect: Health, Nature, Carbon, Innovation, local, Employment and Dialogue.  For example the Accor hotel has replacement Plastic key card with a SC Certified Card wooden card. The card is making from wood that come from a managed forest. Which are more environmental friendly because the wooden card are faster biodegradable in the landfilled.

The result of implement and practise Planet 21 project has shows that Accor Sydney Olympic Park

12.5%reduction in gas   9.2% reduction in electricity   2.2% reduction use of portable water
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Y!kes' app-enabled system transforms hotel accessibility: talking with hotel chains, launching this month on iOS, Android, BlackBerry and WP7

Y!kes' app-enabled system transforms hotel accessibility: talking with hotel chains, launching this month on iOS, Android, BlackBerry and WP7 | Resort and Hotel Operations | Scoop.it
We all knew opening one's hotel room door with a smartphone was just the beginning, didn't we?

 

Y!kes take another step further into the hotel before open the door for the guest. The company design a service and smartphone appication by use the existing technology in majority of smart mobile. Y!kes use a Bluetooth technology to allow guest to access their hotel room without a key. The technology already exists in the accommodation industry. There are many other competitors providing service to the industry. However the competitors use the Near Field Communication (NFC) technology which is limited a specific mobile phone. Y!ikes is allow hotel guess to use their smartphone without buying any addition hardware. The app is not only use to open the hotel room. The app is allowing guest with a special access to VIP facility. Y!kes take another step further by using the GPS technology on the smartphone to detect the guest location. The app will send the approximate location of the guest to notify the front desk and automatic turn on light and climate control in the room prior guest arrival. 

 

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Which Australian city is the most expensive?

Which Australian city is the most expensive? | Resort and Hotel Operations | Scoop.it
TripAdvisor's TripIndex 2012 ranks the country's largest destinations according to what it would cost a couple to have a night out in the city. Here's what it found.

 

TripAdvisor’s TripIndex is a guide to how the room rate for a couple in a city. It was found that the most expensive city to stay for night out in Australia was Perth then flowing is Brisbane, Canberra and Sydney, Wollongong was the most affordable. It would cost $430.83 to spend a night at a 4 star hotel, get a round-trip taxi ride, cocktails, dinner and wine at a 5 star hotel bar.

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What $8K a Night Gets You in Boston: The 10 Priciest Luxury Hotel Suites | ehotelier.com News Archives

Ehotelier News Archives [Aug 14, 12 | 12:04 am] What $8K a Night Gets You in Boston: The 10 Priciest Luxury Hotel Suites: By Joe Halpern: They all offer tons of floor space, top-of-the-line amenities, world-class service and commanding views.

 

A survey was conducted by the Boston Business Journal Research Department of Hotels into the services offered by some of the most expensive hotel suites in the Boston/Cambridge area. The hotels that participated in the survey had a rating of AAA four (luxury) and 5-diamond rating, with room rates ranging from $2000-$8000 per night. What’s interesting about the suites offered by the hotels is each suite has features and services that differ themselves from their competitors. The listed rooms have accommodated many big names, and despite the highly expensive rates of these luxury suites they are in high demand. 

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Hospitality training coup brings Le Cordon Bleu to Perth

Hospitality training coup brings Le Cordon Bleu to Perth | Resort and Hotel Operations | Scoop.it
A new partnership that will see the leading hospitality institute Le Cordon Bleu come to Perth is a positive step towards positioning hospitality as a career of choice in the state, says the hospitality industry.

 

The French Hospitality Institute Le Cordon Bleu has partnered up with Perth’s Central Institute of Technology to offer degrees in tourism and even management from 2014. The course will include a Bachelor of Business in International Convention and Event Management as of 2014, and a Bachelor of Business in Tourism Management as of 2015. The courses are intended to attract, train and retain high quality staff. 

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No change in bullying despite new policies

No change in bullying despite new policies | Resort and Hotel Operations | Scoop.it
The incidence of employees observing workplace bullying and the numbers personally experiencing it have not changed in six years, according to new workplace research.

 

Leadership, Employment and Direction (L.E.A.D) Survey conducted by Chase Research for Leadership Management Australasia (LMA) conducted a survey from over 4000 respondents from around Australia and New Zealand. The research was conducted over 12 year and found that:-

34 per cent of employees had observed bulling in the workplace (up from 33 per cent in 2010). 4 per cent are currently experiencing bullying (4 per cent in 2010 and 2008, 5 per cent in 2006).  15 per cent say they have been victims at some stage (19 per cent in 2010, 17 per cent in 2008, 19 per cent in 2006). 39 per cent of managers believe bullying is happening in their organisation (46 per cent in 2010, 37 per cent in 2006). 92 per cent of manager say their organisation has a policy to manage bullying (93 per cent in 2010, 79 per cent in 2006).

87 per cent of leaders say their organisation has a policy to manage bullying (90 per cent in 2010, 78 per cent in 2006).

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Is your cafe being used and abused?

Is your cafe being used and abused? | Resort and Hotel Operations | Scoop.it
Are space invading malingerers affecting the profitability and ambience of your cafe? Time to get tough, says Tony Berry.

 

The article explores the issue of ‘space invaders’; those who use facilities offered by cafes without payment, and whether it can have a impact on the success and survival of the business. It was noted that the majority of people that were using café and restaurant facilities were mothers with prams and people using their laptops, both seen as nuisances and operators of these hospitality venues are not willing to reject their demands and their presence. Whether it is necessary for the business to consider café etiquette, and explore the idea of pushing consumers to “eat up and get out”, as this is related to the profit and loss of the business.

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TripAdvisor's "Dirtiest Hotels" Ranking Makes the Grade in Court | ehotelier.com News Archives

TripAdvisor's "Dirtiest Hotels" Ranking Makes the Grade in Court | ehotelier.com News Archives | Resort and Hotel Operations | Scoop.it
Ehotelier News Archives [Aug 31, 12 | 12:08 am] TripAdvisor's...

 

Many people use TripAdvisor when deciding what hotel to book. This includes looking at lists which include the “Dirtiest Hotels” list. The 2011 “winner” was a hotel in Pigeon Forge in Tennessee. The Grand Resort than decided to sue TripAdvisor for defamation. They were unsuccessful because it was decided that the posts on TripAdvisor were the legally protected opinions of the users. It was found that TripAdvisor being user-generated content, that as long as this was made clear, these kinds of lists can be published, without fear of legal action. This has major implications for hotels, because it basically means that they are powerless to contest what is said about them on these sites. So essentially people can say whatever they like, which has the ability to make or break a hotels image. This could ensure people decide to take their business elsewhere. This could jeopardise the future of these hotels.

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Hospitality industry to suffer after wage increase

Hospitality industry to suffer after wage increase | Resort and Hotel Operations | Scoop.it
Australia's accommodation and restaurant and catering industries face tough times ahead, following last week's announcement of a 3.4 per cent national wage increase.

 

The industry is saying that with current award rates for workers, a quality experience will not be able to be offered for tourists in the future. Hotels are being forced to cut back on the services they offer, such as in house restaurants and bars, in an attempt to keep costs down. Hotels are open 24 hours a day 7 days a week, which ensures that the costs of wages are high. These services are being cut back because with the high price of wages they cannot breakeven, let alone make a profit. There was an increase of 3.4% rise in wages in June 2011 (Anon., 2011). This is not helped by the fact a lot of business is outside traditional hours, which means that higher wages need to be paid. Hospitality in its nature is a seasonal industry. To combat this, the industry wants workers hours averaged of 12 months, as opposed to the current 6. This would allow wage costs to smoothed over a longer period, easing some of the financial stress.

 

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TVTJ's curator insight, September 3, 2013 2:38 AM

The increasing Australian wage in the tough time in 2012 - financial crisis put more pressure on the Hospitality industry. Will the labour get the benefit from that? In my opinion, the high rate the labor has , the more skills and degrees the Hospitality managers require. Moreover, having to pay high rate for employers, the accomodation and restaurant and catering human resort manager will cut the employers' working hours, especially in the weekend and night shift and apply high penalty policy to their staff. in conclusion, having high pay rate is good but it is better to have a different rate for the right person.

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Fast food leaves a bad taste for restaurant diners

Fast food leaves a bad taste for restaurant diners | Resort and Hotel Operations | Scoop.it
Why has going out to dine become a race against the clock, asks our indigestion afflicted columnist Tony Berry.

 

This article talks about how dining is changing. How dining out, which was once a leisurely activity which should not have a set time limit, is becoming more about making sure that people come and go as quick as possible. It is increasingly becoming more about profits, than it is about hospitality. Restaurants are using no booking policies to try to fix the problems of no shows, which hurts in tough economic times. But this is causing other problems, for example to try and fit more numbers of people in, they rush customer’s meals. Not taking into account that things in the kitchen might go wrong and meals get delayed. Eating out is meant to be about relaxation. People can’t relax if they are being forced to scoff down their meals. But the biggest impact may be felt because of this. If guests don’t enjoy the experience at the restaurant, they will not come back, nor will they recommend the restaurant to others.

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Australia, you've got it wrong: airline boss says tourism campaign's a dud

Australia, you've got it wrong: airline boss says tourism campaign's a dud | Resort and Hotel Operations | Scoop.it

Australia needs to rethink its sales pitch to Asian tourists who believe a holiday here is too expensive because of the way is marketed in Asia, the boss of Malaysia's budget airline, AirAsia X, says.

 

The following article relates to the Tourism Australia advertising campaign, entitled “There’s nothing like Australia”. According to Air Asia X boss Azran Osman-Rani, the campaign will be unsuccessful in the ever growing Asian market. He believes that while it accurately represents what Australia, it is to niche and makes Australia look out of reach to the average Asian person. Mr Osman-Rani thinks that a better strategy would be to focus on cities like Melbourne or Sydney, and show what they have to offer. Tourism Australia disagrees, stating that focusing on the unique features Australia has to offer is the best way to go, adding that is already been seen by over 20 million in China alone.


 

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Hotel group rolls out electric car charge points

Hotel group rolls out electric car charge points | Resort and Hotel Operations | Scoop.it
Check in and charge up. That's what the international hotel chain IHG has begun offering drivers of electric cars at eight of its sites in south-eastern Australia.

 

As the electric car has been rolling out in the car market in Australia. The increasing number of the public using an electric car to help save the environment is created the demand for an electric charger station across the country. The IGH is first hotel group in Australia to offering the electric car charging station. The electric charger has already been installed in 3 IGH hotels in NSW and installing in Canberra and Melbourne and soon to be install in QLD IGH hotels. As part of the government program the hotel is getting support from $100 support million Smart Grid, Smart City program. The IGH hotel is electric car charging station is one the program of the Environmental friendly program. 

 

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Australia's All Seasons hotel chain rebrands as Ibis

Australia's All Seasons hotel chain rebrands as Ibis | Resort and Hotel Operations | Scoop.it
Australia's hotel scene is changing with the introduction of two new brands under the Ibis banner.

 

Accor group has rebranded their budget accommodation hotels brand. The Formule 1 hotel, all season hotel had become Ibis hotel. Accor has divide the level of the budget accommodation into 3 type is ibis. The Formule 1 hotel, the low-end budget hotel rename to Ibis budget and the All Season hotel, the High-end budget accommodation renamed to Ibis Style. The rebranding of Accor budget hotel including New uniforms, new signage, a new bed and, new lobby and restaurant designs. This overhaul will improve the existing budget hotel to service quality and better me more comfortable, by rebranding and improving budget accommodation will allow the budget customer to stay at modern and comfortable with affordable price. It will help the Accor to stand out in the budget accommodation sector and gain more market share in budget accommodation sector.

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Accor Hotel Surprise Customers

Join us on facebook: http://www.facebook.com/AClubofficial Merging the worlds of guest recognition and social media, A|Club, Accor's loyalty program which ha...

 

The Accor hotel has lunch A Club Surprise project. The hotels use a social media to connect to the royal customer to access their social media profile to find out the customer interest. The hotel surprises a random royal customer during their stay.  The project is a hotel strategy to create stronger relationship with the customer to gain more customer royalty. The hotel is using as part of their marketing to gain brand awareness by upload a video on YouTube and Facebook 

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Are You Losing Revenue Because Your Hotel Website Isn't Mobile Optimized? | ehotelier.com News Archives

Are You Losing Revenue Because Your Hotel Website Isn't Mobile Optimized? | ehotelier.com News Archives | Resort and Hotel Operations | Scoop.it
Ehotelier News Archives [Aug 21, 12 | 12:07 am] Are You Losing Revenue Because Your Hotel Website Isn't Mobile Optimized?: By Matt Bitzer: When visitors arrive at your hotel website using their mobile phone what do they see?

 

The article presents arguments as why a mobile hotel website in comparison to a standard website is necessary to attain revenue for a hotel. It suggests a mobile optimised website is easier to read and navigate, therefore communicating more effectively to potential customers. The number of mobile users is on the rise and is suggested as one of the important reasons for a hotel to have a mobile optimised website to cater to these users. It is suggested that when designing a mobile optimised website to consider include the effectiveness communication to potential customers, to display the most important content, make text, be aware of small links as they can caused problems for normal sized fingers, streamline lengthy application making it easy and accessible for consumers.

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TVTJ's curator insight, September 10, 2013 2:13 AM

What will you do when you go to a hotel website using your phone and their website does not change to the mobile format like many other hotel companies do? Will you change your mind and not keep going as it is too fustrated that you have to keep zooming in and out and squint your eyes just to see what to do and what the prices are? It has been shown in this article that if a hotel company does not have a mobile operator page for their website that it is most likely that they are losing revenue. As the world is improving rapidly and techonology is taking over many things, we see that if a hotel company does not have what is called to be a mobile operator page they are more likely to lose customers. Because our phones are on 24/7 and that we can always networking it is more likely for customers to check your hotel using their smartphones. This article has proven how hotelers are going to lose revenue because their website is not mobile operated.

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What $8K a night gets you in Boston: The Hub's 10 priciest luxury hotel suites - Boston Business Journal

What $8K a night gets you in Boston: The Hub's 10 priciest luxury hotel suites - Boston Business Journal | Resort and Hotel Operations | Scoop.it
They all offer tons of floor space, top-of-the-line amenities, world-class service...
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