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5 Lessons All Departments Can Learn From the Customer Service Department

5 Lessons All Departments Can Learn From the Customer Service Department | English | Scoop.it
I'm here to give you a friendly reminder that if you are not service-oriented you will not survive. Simple as that. I'm declaring 2014 the year of the service-oriented company....
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Management: Good Service Begins (And Ends) With Good Values

Management: Good Service Begins (And Ends) With Good Values | English | Scoop.it
“They make it easy for us to do our jobs right.” That is what a young service advisor at my local dealership said to me when I complimented him on his service acumen. He had overhead him speaking to a new customer; he was solicitous of the customer’s needs and made [...]
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The Best Services That Ease Your Customer Service Experience

The Best Services That Ease Your Customer Service Experience | English | Scoop.it
Customer service is supposed to be there to make things better for us, but sometimes it's the exact opposite. Here are a few services that put the power back in your hands and make those problems a little less stressful.
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Best practices in sustainability: Ford, Starbucks and more

Best practices in sustainability: Ford, Starbucks and more | English | Scoop.it
While the vast majority of US companies are asleep at the wheel when it comes to tackling climate change, these corporations are taking the lead, according to a new report
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Iberia, elegida la compañía aérea europea con mejor servicio en redes sociales - Noticias de Empresas

Iberia, elegida la compañía aérea europea con mejor servicio en redes sociales - Noticias de Empresas | English | Scoop.it
Iberia, elegida la compañía aérea europea con mejor servicio en redes sociales Iberia ha sido elegida la compañía aérea europea que mejor se relaciona con sus clientes en Twitter, según el estudio elaborado por Conversocial
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Insight Report: Best Practice - Ensuring Optimal Customer Service and Relationship Management

Insight Report: Best Practice - Ensuring Optimal Customer Service and Relationship Management | English | Scoop.it
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How To Stand Out As An Excellent Service Provider

How To Stand Out As An Excellent Service Provider | English | Scoop.it
There are hundreds of  service providers on the internet competing for business. If you blend in with the crowd, you'll have a hard time landing clients ...
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10 cosas que todo maestro debería saber hacer

10 cosas que todo maestro debería saber hacer | English | Scoop.it
Ser maestro no es enseñar de una manera u otra, pues, aunque por supuesto la pedagogía y las herramientas son importantes, la labor del maestro trasciende la enseñanza y va mucho más allá. Es un modelo, un acompañante, un guardían de la alegría, un protector de la inocencia, una antorcha…
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11 of the Best Customer Service Stories Ever

11 of the Best Customer Service Stories Ever | English | Scoop.it
When someone wants to tell you a story about a recent customer experience, it usually tends to be more Tales from the Crypt than Happily Ever After. But that’s not to say good service isn’t out there. Here are 11 companies that will restore your faith – at least temporarily.
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11 customer service stories that will blow your mind

11 customer service stories that will blow your mind | English | Scoop.it
If you pride yourself in your customer service, or if you know a company that does, be sure to send them this article––it's guaranteed to humble even the most hospitable customer service team. Soun...
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10 Qualities Of A Successful Product

10 Qualities Of A Successful Product | English | Scoop.it
New products flood the market daily. You can’t help but turn on late-night TV and be confronted by one infomercial after another as you click through the channels. America’s entrepreneurs are rolling out new ideas and new items. Millions of dollars are spent yearly developing and launching new products. But did you [...]
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7 Customer Service Strategies for an Amazing Customer Experience

7 Customer Service Strategies for an Amazing Customer Experience | English | Scoop.it
Skip interviews author and customer service expert Shep Hyken about his new book The Amazement Revolution.
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ROTHERHAM REBORING SERVICE LIMITED - Free Company Check

Learn more about company ROTHERHAM REBORING SERVICE LIMITED, registered office, free company check, contacts, map, nature of business, financial information, company directors and board members, due diligence, company documents, street view.
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El problema de reemplazar una marca que se posicionó durante 100 años | Revista Merca2.0

El problema de reemplazar una marca que se posicionó durante 100 años | Revista Merca2.0 | English | Scoop.it
Ésta es la millonaria apuesta de Axion Energy para llevar adelante la renovación de todas las estaciones de servicio marca Esso (Exxon Mobile), que desaparecerán del mercado argentino. El análisis de la estrategia en boca del director de marketing de la compañía.
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5 Stars plus 5 Stars = Excellent Customer Service | Mel Clifford - Stories of the Day

5 Stars plus 5 Stars = Excellent Customer Service | Mel Clifford - Stories of the Day | English | Scoop.it
The first time I visited the Little Hobo Soup and Sandwich Shop for lunch I could not have been made feel more welcome.
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Six Differences Between Customer-Focused Companies and Operations-Focused Companies

Six Differences Between Customer-Focused Companies and Operations-Focused Companies | English | Scoop.it
Better Customer Experience Some companies really understand customer service. They know how to hire for it, train for it and deliver it. Other companies claim to give customer service, but in reality…
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¿Por qué es importante considerar la Calidad en el Servicio al Cliente? - www.calidad.pucp.edu.pe

¿Por qué es importante considerar la Calidad en el Servicio al Cliente? - www.calidad.pucp.edu.pe | English | Scoop.it
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Note To Airlines: Start Talking To Your Customers

Note To Airlines: Start Talking To Your Customers | English | Scoop.it
When it comes to air travel, there’s certainly no shortage of bad customer stories. A report released last week by the U.S. PIRG Education Fund pored through five years of airline passenger complaints to the Department of Transportation, examining complaint categories and frequency of several major airlines. The message was clear: in [...]
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Santiago College: el primero con energía geotérmica en Chile

Santiago College: el primero con energía geotérmica en Chile | English | Scoop.it
A partir de 2012, los 1.800 alumnos del Santiago College asistirán a clases a su nueva sede en Los Trapenses, el primer edificio educativo no contaminante
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Easier to talk about customer service than to do it…

Easier to talk about customer service than to do it… | English | Scoop.it
Occasionally, I pass along when an organization or individual fails to live up to what a customer has a right to reasonably expect in terms of the delivery of service. This post is about someone who did not fulfill what was promised to a customer, and failed miserably to create the type of customer experience…
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Customer Service Beliefs that Can Hurt Your Business

Customer Service Beliefs that Can Hurt Your Business | English | Scoop.it
Business owners understand that customer service is an important aspect of building repeat and referral business. But some beliefs and ideas around customer service may actually hurt business. Here a…
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