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The three Cs of customer satisfaction: Consistency, consistency, consistency | McKinsey & Company

The three Cs of customer satisfaction: Consistency, consistency, consistency | McKinsey & Company | The Workplace | Scoop.it

It may not seem sexy, but consistency is the secret ingredient to making customers happy. However, it’s difficult to get right and requires top-leadership attention. A McKinsey & Company article.

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Sourcing Made Simple. Find Candidates and Vacancies on the Internet for free

How to find candidates and vacancies using free recruitment software. 


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Negotiating Your Salary Without Playing Hardball

Negotiating Your Salary Without Playing Hardball | The Workplace | Scoop.it

SA few times a week, I get requests for advice on negotiating a job offer. They usually start like this: I’m in the recruiting process, and I just received an offer from the organization that I want


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Charles Young's curator insight, February 12, 2014 11:07 PM

Salary Negotiations can be one of the most daunting things for people to handle. This article has some very good advice that should save you tripping over your feet. If you don't have a professional to handle this negotiation for you knowing how to do it properly yourself is vital. Good luck!

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10 Reasons Hiring Managers Should Hug Their Recruiters

10 Reasons Hiring Managers Should Hug Their Recruiters | The Workplace | Scoop.it
Managers don’t just hire people in their own image; the best people accept jobs from managers who are in their own image.A personal note to hiring managers around the world:First, don't read this if

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Number 11: good recruiters will represent you and your employer's brand to the highest level within the talent pool. 

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How to Build Powerful Behavioral-Based Questions

We are getting better at realizing that our recruiting process must assess for behaviors and abilities in addition to skills and experience. After all, in an intellectual workplace, we must be able to assess candidate thinking, considering we are paying our employees to think their way through the day.

The best way to assess candidate behaviors/talent is to craft and deliver effective behavioral-based questions. These questions, unlike conventional interview questions, follow a formula I share with my clients. This formula makes the questions easy to build, deliver, and effective at gathering meaningful information.

Before sharing the formula and some sample questions, review why these questions are so effective. Behavioral-based questions are designed to assess a candidate’s top-of-mind response — the thinking that the candidate will bring to the workplace. Assessing how the candidate handles situations provides greater information as to the effectiveness of the thinking style for what the job requires. To gather this information, our questions must be unique (not predictable), focused around the behavior we are assessing for, and include real workplace situations. In short, we want and need to see the thinking in action.


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Managers - need to refresh your interviewing skills? Some tips on behavioral based questioning.

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Predictive analytics – looking to the future in recruitment | Method3

Predictive analytics – looking to the future in recruitment | Method3 | The Workplace | Scoop.it
Predictive analytics – looking to the future in recruitment Predictive analytics, the use of big data to predict future trends and help make decisions, is fast becoming a mainstay of management decision making.
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Ron Wiederholt's curator insight, December 13, 2013 4:11 PM

This is number 2 of 8 posts.  Rather than repost them all here, follow through with the other posts from the blog.

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The Future of Hiring & Recruiting, in 2020-2025

The Future of Hiring & Recruiting, in 2020-2025 | The Workplace | Scoop.it
"Maximizing personal growth and job satisfaction in the short term will maximize compensation in the long term."In 1998 I took a snapshot of the hiring process used at most companies. (It was a

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Is Trust the Answer to Employee Motivation?

Is Trust the Answer to Employee Motivation? | The Workplace | Scoop.it

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Daniel Watson's curator insight, November 28, 2013 9:57 PM

 

Most small businesses that employ staff, find that the level of motivation in individuals can vary remarkably, and even for individuals their motivation levels can rise or fall dramatically over time.

 

Sometimes it is hard for business owners to understand what motivates or demotivates their employees, and given the complex science behind motivational theory, it is not surprising that articles on the subject can be very weighty and at times incomprehensible.

 

This excellent article, suggests that trust is the key factor in determining staff motivation, and it provides a simple infographic that very neatly sums up the whole subject to allow a better understanding of the basics of employee motivation.

Sigrid de Kaste's curator insight, November 30, 2013 3:01 AM

Trust is certainly part of it...what else?

Dr. Ir. Henk Jan Jansen's curator insight, December 11, 2013 6:37 PM

Guess trust is more important than ever.

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YouthSight shows how to tap irrational postgrad decision-making

YouthSight shows how to tap irrational postgrad decision-making | The Workplace | Scoop.it
Firm looks at potential for using behavioural economics in student recruitment (Firm looks at potential for using behavioural economics in student recruitment: http://t.co/XZPIx7VArl)...
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What is the Future of Work?

What is the Future of Work? | The Workplace | Scoop.it

Social media is relentlessly chipping away at the power and control that companies and governments have long enjoyed almost exclusively over the rest of the world. Supply chains, talent management (hiring), customer service, product development, and just about every function of business is being transformed by things like 3D printing, social recruiting, customer care communities, crowdsourcing, to only name a few of the more important examples.


That’s not even looking at the macro changes (example: Arab Spring), in which digital/social is impacting the fabric of entire nations. In all of these cases, the power and control is shifting to the other side of the network, to what many now call the ‘edge’, where most of us are.

 


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Ron McIntyre's curator insight, March 31, 2014 3:00 PM

Interesting POV on the future of work.

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5 Business Tools and Apps your Employees will Love

5 Business Tools and Apps your Employees will Love | The Workplace | Scoop.it
From task execution to expense reporting and more, here's a look at five business tools that you, and your employees, will benefit from.

Your workforce is the backbone of your small business. Some may argue that it is your human resources department, or an external recruiter that makes it all possible. While that is certainly open to debate, one irrefutable fact remains: The quality of the people doing the work determines the quality of an organization.

Developing a quality workforce requires motivated employees; and motivated employees are engaged and productive individuals. Yet while motivation is not the sole responsibility of an employer, as a business owner, it pays dividends to do your part.

One of the best ways to equip your people is through the use of tools to help them do their job better, with ease. From task execution to expense reporting and more, here’s a look at five business tools that you, and your employees, will benefit from:

To read the full article, click on the title.

 

 

Get your Free Business Plan Template here: http://bit.ly/1aKy7km


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dan's curator insight, February 18, 2014 10:04 AM

#apps

TechinBiz's curator insight, February 18, 2014 12:40 PM

Business Tip: Looking for more Business Tools, then checkout our Great Pinterest Board Here: http://www.pinterest.com/technologyinbiz/business-apps/

aanve's curator insight, February 18, 2014 10:00 PM

www.aanve.com

 

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5 major myths about Productivity

5 major myths about Productivity | The Workplace | Scoop.it
If you were to Google “productivity tips” the number of articles will overwhelm you. You might spend hours reading and reading, trying to find ways to be more productive. Some tips would be benefic...

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More Evidence It's a Mistake to Make Employees Work in the Office

More Evidence It's a Mistake to Make Employees Work in the Office | The Workplace | Scoop.it
A nine-month study found remote workers were happier, less likely to quit, and more productive than their office peers.

The question of whether or not telecommuting is good for business is a recurrent one with the answer diverging widely, depending on whom you ask. Certainly, hallway conversations and impromptu team meetings can spur innovation. At the same time, open offices can be remarkably distracting.

But a recent study conducted by a couple of Stanford researchers found letting employees work from home made them happier, less likely to quit, and more productive.

Economics professor Nicholas Bloom and graduate student James Liang offered call-center workers of Liang's travel website, Ctrip, the opportunity to work from home for nine months.

To read the full article, click on the title.

Get your Free Business Plan Template here: http://bit.ly/1aKy7km



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Marc Kneepkens's curator insight, January 31, 2014 10:33 AM

Very true. Working from home feels good, whether working for an employer or being self-employed. Less distractions, better focus, more flexibility. Consider it for your employees.

Kahssaye Kebede Ambaw's curator insight, January 31, 2014 11:56 AM

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rodrick rajive lal's curator insight, February 1, 2014 12:47 AM

I guess we are talking about what we do best, work from home! Well, no doubt it has its advantages, saving time spent in travel, time spent interacting with coleagues, and so on.

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Why Project Managers Need Assessment-led Recruitment

Why Project Managers Need Assessment-led Recruitment | The Workplace | Scoop.it
Helping candidates to stand out
Despite becoming increasingly popular and desirable as a career choice over the last 15-20 years, project management is yet to be considered a profession.

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Leadership Lessons From LEGO

Leadership Lessons From LEGO | The Workplace | Scoop.it
Many of the lessons learned in fatherhood apply, on a certain level, to change leadership. Here are the parallels between building a complex LEGO set and coaching a client through transformational change.
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Three Resources for Improving Employee Engagement

Three Resources for Improving Employee Engagement | The Workplace | Scoop.it

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Daniel Watson's curator insight, December 2, 2013 6:45 PM

 

Business owners wanting to retain their trained and established employees, need to be aware that recent surveys show that a very high percentage of employees are currently looking to change employers, and should consider taking steps to create greater employee engagement within their businesses.

 

The costs associated with recruiting, onboarding, training and supervising new employees, is much higher than most business owners generally realise, therefore any action taken to assist in retaining existing employees is time and money well spent.

 

This excellent article, explains the dire situation which has evolved in the general workforce which has serious potential to disrupt businesses dependent on retaining good employees, and it offers a range of quality resources that business owners can access to learn more about employee engagement and how to improve it in any business.

harish magan's curator insight, December 13, 2013 10:19 PM

he customer is every business owners reason for being, yet many business owners do not place customer service at the top of their list of priorities, leading to the development of business cultures that are not customer centric.

 

Given the level of competition today, and the ease at which customers can move their loyalties, it is vital for business success to ensure customer service is the best it can be at all times.

 

This excellent article, suggests that putting the effort into customer service is one of the things that will give a business real advantage over other businesses and also help business growth, and it offers four ways to ensure that customer service can be built into the bedrock of your business operations.

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How to use content marketing for high visibility in Google Search - Plus Your Business

How to use content marketing for high visibility in Google Search - Plus Your Business | The Workplace | Scoop.it
This article covers some of the central points of using content marketing to increase your presence in Google Search.

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7 Tips For Conducting an Effective Job Interview

7 Tips For Conducting an Effective Job Interview | The Workplace | Scoop.it
A Harvard professor analyzed more than 100 job interviewing techniques. Here are the 7 he found work best. (Want to make sure you find the right #employee for the job? Here's how you will know.
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