Quest #2!
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Health and safety in the hospitality industry - Cafe Online homepage - Workplace Health and Safety Queensland

Cafe Online is an Workplace Health and Safety educational tool for the hospitality industry.
Khiara Hodges's insight:

this is a really good way to go through an induction with a new team member, as it goes through everything simply.

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Real Talk: Barista Health In The Workplace – Part Two

Real Talk: Barista Health In The Workplace – Part Two | Quest #2! | Scoop.it
Khiara Hodges's insight:

hopefully someone out there is listening to this man...soon! 

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From baristas to barristers: would you like a lawsuit with your coffee?

From baristas to barristers: would you like a lawsuit with your coffee? | Quest #2! | Scoop.it
Grumpy customers who give their barista a mouthful about a lousy cup of coffee beware - delivering a serve to the employee could soon land you in court.
Khiara Hodges's insight:

why wasn't I made aware of this!? I's sure if any of the grumpy  guests we get daily knew about this they'd change their tune!

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My friend #4 Dave

My friend #4 Dave | Quest #2! | Scoop.it
Khiara Hodges's insight:

This is my friend Dave, his hobby is martial arts. In this picture is Brazilian Ju-jitsu. even though this is a contact sport and a fighting one, the holds are only put on until the point where it starts to hurt and the 'victim' taps their leg/floor or whatever they can get their hands on. OH&S issues in this context can include;

Being thrown/rolled and not doing a proper break fall and winding yourself or landing on an arm or leg/foot awkwardly.

Rolling someone over you incorrectly and corking yourself.

The attacker might have the 'victim' in a hold that confines his arms and/or legs when the attacker applies the hold firmly and hurts the 'victim' and might take a while and a lot of pressure to let the attacker know that it is hurting.

I believe that these injuries caused by this sport come with it and are fairly unavoidable.

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My friends/colleagues #2 Jocelyn and Kim.

My friends/colleagues #2 Jocelyn and Kim. | Quest #2! | Scoop.it
Khiara Hodges's insight:

I also work with Jocelyn and Kim but they are baristas. as you can see this area is also very small to squeeze through. There is usually two sometimes three people in this area and throughout the day the dish hand comes though and puts their dishes away squeezing between the girls and putting cups and mugs on top of the coffee machine. OH&S issues in this context are;

Burns- from the group handles, the coffee spilling, the boiling water spitting out, or people spilling complete coffees.

cuts from cutting up strawberries, lemons and limes or broken glass.

trips from rubbish, brooms or ice cream buckets being left on the floor.

They also deal with a lot of stress. With the 500-600 guests that come into our store they have to make their drinks, dessert and then serve them at the counter when they come to pay as well as trying to get all the orders out and at the table in 5 minutes! The girls also have to deal with every guest that walks through the doors on their way out to pay. Some of these people are happy, but some can be horrible! Guests can get extremely angry if something is wrong with their food or drinks and they can become very abusive.

Like Kelly in the kitchen the OH&S issues are avoidable by taking simple steps though out the day and taking more time and care.

Using the appropriate cutting boards, not touching broken glass with your hands-use dust pan and brush, paper towel. Also you could avoid tripping over objects by taking them straight out the back for the dish hand to take to the compacter bin.

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Risk Management

Risk Management | Quest #2! | Scoop.it
Whitbread's risk mananagement is assessed using the strategy framework: Winning Teams, Customer Heartbeat, Profitable Growth & Good Together
Khiara Hodges's insight:

I know it's a UK company but some of the points could be useful. I feel if companies here implemented these strategies then there could be a lot less injuries. 

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Barista Wrist: It’s Real!

Barista Wrist: It’s Real! | Quest #2! | Scoop.it
These days, at serious coffee bars, it’s not uncommon to see a barista brandishing a portafilter tattoo on her arm (that's the cup with the handle that the ground espresso gets tamped into before bein
Khiara Hodges's insight:

It surly is real! although i haven't heard of a portafilter tattoo?

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My friend #5 Jason

My friend #5 Jason | Quest #2! | Scoop.it
Khiara Hodges's insight:

This is a Jason's workplace. He's a forklift technician. Some of the workplace health and safety issues he faces daily are;

The usual cuts and burns, falling from heights, hair getting caught in moving parts, crushing injuries, back injuries, electric shock, welding flash and grinding sparks in the eyes. I have never been in a work space like this but from what I hear some of these issues could easily be avoided with simple tasks. Tying your hair up if it's long and wearing a hat if necessary, always wearing the correct personal protective equipment- goggles for the grinder and a welding mask when welding, never lifting anything that's too heavy and getting someone to help if it is or even having someone working with you can reduce the risk of you getting injured in this workplace.

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My friend/ colleague #3 Justine

My friend/ colleague #3 Justine | Quest #2! | Scoop.it
Khiara Hodges's insight:

Justine works in a deli where the OH&S issues are quiet similar  to the ones at the coffee club such as burns, trips cuts, chemical contact/ reactions and food safety. And again these are all avoidable.

Where heat proof gloves when taking anything out of the oven, wear the correct PPE when dealing with chemicals, wearing slash proof gloves when using and cleaning the slicer, even wearing gloves to wash the dishes and ensuring there are no sharp objects in the sink. 

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Friend and colleague #1 Kelly

Friend and colleague #1 Kelly | Quest #2! | Scoop.it
Khiara Hodges's insight:

Kelly works as a chef at The Coffee Club  with me. This shop is one of the busiest coffee clubs in Australia and it is a very tiny cramped store that serves approximately 500-600 guests on a Saturday and the kitchens walking space is about the size of a standard size hallway in a regular house ( not a lot of room for up to 3 men!) OH&S issues that are relevant to his context are;

Cuts, burns, trips, allergies to food he might come into contact with, heat, chemical reactions/ contact (at closing time!), the rest of the kitchen team bumping into each other and also food safety.

All of these things are apart of everyday life at the coffee club, but most are 100% avoidable. These could be avoided just by, taking more time and care when taking pots and pans off of the stove tops, taking hot metal trays out of the impinger, putting food in the deep fryer, not going so crazy when preparing food (veges, fruit and raw/cooked meat) with extremely sharp knives and taking also ensuring that all rubbish bins, buckets and brooms are where they are meant to be and out of the way.

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