Providing Service User insight through research, consultation and engagment
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Annual Report and Accounts 2011/12 published | NHS Commissioning Board

Annual Report and Accounts 2011/12 published | NHS Commissioning Board | Providing Service User insight through research, consultation and engagment | Scoop.it
The NHS Commissioning Board Authority has today published its Annual Report and Accounts 2011/12 covering the period from October 2011 to March 2012.

Sir David Nicholson, Chief Executive, NHS Commissioning Board Authority said:
“The five months covered by this annual report have seen an unprecedented amount of change as we work to create a clinically-led commissioning system focused firmly on improving health outcomes.

“Working with clinicians and managers in emerging clinical commissioning groups and with those in strategic health authority and primary care trust clusters, a huge amount has been achieved and we are seeing the green shoots of clinical commissioning already beginning to make a difference in many parts of the country. This is down to the hard work and commitment of all those involved, in every part of the health system.

“There is an incredible amount still to do, but we must build on the achievements made and included in this report. I am confident that in the months and years ahead, we will have a clinically-led system, connected directly to the needs and aspirations of patients and local people, that is underpinned by the values of the NHS Constitution and that will lead the transformation and improvement of health and wellbeing throughout England.”


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Public Health Dialogue: patient-led audit

Public Health Dialogue: patient-led audit | Providing Service User insight through research, consultation and engagment | Scoop.it

The fourth Guardian Professional roundtable debate considered how to improve feedback mechanisms.

 

There is a growing emphasis on developing partnerships locally and through health and wellbeing boards, which are experiencing significant pressure to live up to expectations.

Partnerships must be strategic in planning for local services and establish what relationships already exist and where, retain those that work well, identify the gaps, and create engagement channels.

 

In order to work effectively with different public health partners, there needs to be, first and foremost, clarity of the purpose and role of the partnership. Then people will engage...


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Who is fighting the patients' corner?

Who is fighting the patients' corner? | Providing Service User insight through research, consultation and engagment | Scoop.it
The Patient from Hell asks whether the creation of Healthwatch England and Healthwatch Local is just another layer of NHS bureaucracy...

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Excellence Framework for Patient Experience launched

Excellence Framework for Patient Experience launched | Providing Service User insight through research, consultation and engagment | Scoop.it

The excellence framework for patient experience forms part of a wider piece of work on patient experience, commissioned by the Department of Health and delivered by NHS Northwest.Its aim is to provide a resource for commissioners, trust managers, senior clinicians, providers, policy leads and other senior personnel with a common sense of purpose and a common language with which to discuss patient experience. The articles forming the framework have been written by thought leaders and experts in their fields, but they are published here to provoke debate and be challenged, where necessary. When a print version of the framework is produced, it is hoped that each article has been subject to a rigorous peer review process...


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Helping the NHS plan for positive patient experience

Helping the NHS plan for positive patient experience | Providing Service User insight through research, consultation and engagment | Scoop.it
Royal Berkshire NHS Foundation Trust chief medical officer Jonathan Fielden asks Stephen Murphy what Virgin can teach the NHS about customer care and innovation to practice.

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