Professional Advantage
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Consultancy Services Helping Businesses Flourish with SharePoint

With the help of Microsoft Gold Certified Partners Professional Advantage, SharePoint is taking Australian businesses by storm. The web application framework and platform is helping Australian businesses to increase productivity through effective and immersive collaboration.

 

Features that allow users to share information on intranets, manage documents and content, collaborate on projects, automate processes and publish reports are helping workplaces to make improved decisions. Not to mention the reduction in infrastructure costs, storage footprints, and improvement in time management and individual performance. SharePoint, in short, increases individual and project team productivity by providing feature-rich project sites that end users and teams can easily create and manage. Businesses are achieving great results with Microsoft SharePoint in On Premise, Private Cloud and Public Cloud environments, including within Microsoft Office 365.

 

But if these terms sound like nonsense, then perhaps the help of a Microsoft Gold Partner is required. One such partner, Professional Advantage, has worked with a variety of big name companies to implement SharePoint and transform them into high-performing businesses. The NSW Institute of Sport, Cancer Council, Weight Watchers and Scott Corporation are among those signing up to this new model of intranet process management with the help of Professional Advantage.

 

Professional Advantage is a Microsoft SharePoint partner that provides industry-leading expertise in Sydney, Melbourne, Brisbane and Perth. They are Australia’s leading providers of business systems and software and provide consulting services to clients in the areas of product demos, project management, change management, software development, IT infrastructure services, system upgrades and training. This means that Professional Advantagecan provide expert help throughout the processes of SharePoint implementation, system management and upgrades for an all-in-one Microsoft SharePoint solution.

 

In addition to providing comprehensive consulting services to clients across Australia, Professional Advantagehas published an extensive library of online content including previews, blog posts, case studies and checklists, on their resource site newsharepoint.com.au. To find out how you can enlist the help of a Microsoft Gold Certified SharePoint partner who can increase your business’ performance, contact Professional Advantage.

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The Top Five Ingredients to Providing High Quality Customer Service

As a partner of choice for many large organisations in both Australia and Internationally, Professional Advantage understand the relevance of delivering high quality, consistent customer service to their clients. The support team has over seven years customer support experience and are full time dedicated resources. With an online support centre for self service, Professional Advantage appreciate what it takes to keep their customers happy and satisfied with the service they receive by maintaining the following steps for success:

 

Communication is key – The standard of communication that customers across all industries now come to expect is a lot higher than it used to be. Software is an investment in a clients business and there may be times when they require assistance relating to technological aspects, or simply need updates on their projects. By taking the time to invest in resource for the requirement of each and every client, you can deliver communication KPI’s with relative ease whilst building substantial relationships for the long haul.

 

Survey your customers – Surveys are a comparatively simple yet effective way of recording feedback about the service you are delivering. Setting milestones for these surveys gives the customer faith in knowing that you are monitoring their business progress and seeking their approval. By involving them in this process, they feel both valued and respected when giving their opinion.

 

Business Analysis – Your customer doesn’t want to feel like just a number on your books. They are paying for a service or product and will have made a careful decision process before selecting your company. Taking the time to analysis your customer’s organisation, discovering facts, news and updates highlights the commitment your staff goes to. By continually discussing and making suggestions around improvements they can make, ensures the customer feels you are going above and beyond your role, encouraging retention.

 

Working together internally – A fairly obvious one for any company and a necessary piece in the customer service puzzle. Communication between internal teams helps to specify finer details of a customer’s project. It could be from an accounts perspective, technical information or be a general project overview, guaranteeing you have all the facts about the customer’s account gives them assurance in the company.

 

Industry Research and Knowledge – No customer likes to think you don’t understand them as a business, taking the time to research their industry and relaying that information to them gives them confidence in the partnership they have chosen and the feeling that you care.

 

Professional Advantage a service provider than invests in their customer service team including providing regular training and updates on the company strategies. Customer Experience Manager Michael Foertsch says “The organisations we work with expect PA to deliver a high standard of customer service. We aim to provide this every time we work with a customer, be it one that has been with us for 10 years or a brand new client. We maintain excellent working relationships with our customers; by gaining feedback at all stages of the project we can affectively take on feedback, to develop our methods for the better.”

 

Devoting to your customer service department and methods allows staff to take ownership of their role whilst keeping customer value and loyalty. Following basic steps for success outlines supplementary reasons for a customer to stay partnered with your company for the coming years.

 

Professional Advantage is focused on being a partner of choice for organizations that use big data and technology to improve their performance. To learn more head to: www.professionaladvantage.com.au.

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Business Intelligence Made Easy

“I know half of my advertising is wasted. The trouble is, I don't know which half." It's one of the most oft-quoted and frequently misattributed dictums in business, credited to many leading figures such as British grocery magnate Lord Leverhulme and, more likely, to US retail magnate John Wanamaker. It’s also been one of the most consistent business conundrums since the era of mass communication ushered in marketing and advertising as we know it. However, recent developments in both data analytics and business intelligence gathering have seen this century old adage fall largely to the wayside as businesses apply data analytics and harvest business intelligence to ensure that every dollar spent provides return on investment.

 

Business Intelligence is shaping up as the next revolution in running a business, taking basic eCommerce in to a highly sophisticated realm. It also has the potential to connect with all areas of business reporting and analysis; to not only provide cost savings but to also underpin growth and more importantly to cut out previous unidentified areas of waste or low ROI, allowing business owners to focus on sustainable growth and profit.

 

The exponential growth of retail eCommerce has significantly altered our understanding of business, with the landscape drastically changing in favour of businesses that have embraced online trading and marketing. It has also opened up the potential for an incredibly deep understanding of the markets that businesses trade in, not to mention their customer bases, with the potential for a forensic analysis of the data contained in the electronic customer journey. It’s worthy of noting that the more sophisticated a businesses’ eCommerce platforms and data capture, the easier it is to use deeper analysis of data to produce business intelligence.

 

Planning to reduce operating costs and streamline operations is easy enough an aim, but executing it is another beast altogether. One of the downsides of collecting data and developing business intelligence has been the complicated nature of collecting, maintaining and analysing the data captured to provide business intelligence. It is also a challenge to continually train and provide the tools for staff to access and analyse business intelligence, particularly if their roles are not inherently technological in nature. It can also be daunting for experts in one field to be presented with sometimes complex data that needs to be turned in to accessible concepts relative to business objectives and outcomes.

 

Hence the challenge for many successful businesses at this point in time is not only how to maintain growth, but to ensure that the business is set up for success with the right tools to gather the necessary business intelligence. While popular business intelligence and analytics tools such as Google Analytics can provide useful basic data and Omniture offers vast opportunity to provide sophisticated intelligence and analysis, the challenges these and other platforms present can vary from limitations in the level of data provided through to the level of skill and comprehension required to harvest and analyse the data. Newer business intelligence platforms such as Qlik are now offering user friendly solutions that address previous platform limitations while allowing users to incorporate existing technology in to dashboards that are easy to use for a wide range of skill sets and levels.

 

One of the primary benefits of Qlik is the ability it offers to consolidate relevant data from multiple sources into one real time application offering dynamic apps, analytics and dashboards. More importantly it give users the ability to monitor and visualise data in real time, enabling key decision makers to capitalise on real tie growth opportunities or scale back operations when necessary.

 

In a crowded marketplace which offers many business intelligence software platforms, however, it’s not merely enough to be user friendly or intuitive. Qlik’s three main attractions are that it is intuitive - working in a way that people’s minds work - offering flexible discovery so that users can navigate and interact with data any way they would like rather than following predefined drill paths or using preconfigured dashboards. Qlik’s dashboards also automatically highlight related and associated data for ease of reference, while also showing areas of unrelated data that can warrant investigation, for instance, showing that no wool scarves were shipped to New Zealand in April and June - traditionally peak ordering time in the leadup to winter. Moreover, it offers both direct and indirect search so that for instance, if a reseller was not able to be identified by name in a quality control recall, a search by location would be able to deliver all corresponding resellers. Of greatest benefit, particularly to users not so familiar with reading and analysing data, it delivers answers through charts, graphs and visual icons, providing immediate over view and the ability to drill down to provide insight.

 

Central Highlands Water is just one of many Australian companies now relying on Qlik to provide seamless integration with existing business software and begin providing clear business advantages and outcomes. With QlikView becoming fully integrated with the company’s systems in June 2013, the benefits were quickly apparent.  Darren Fox, project manager for CHW explains; “As we got to know QlikView and saw its capabilities, we also realised its greater potential. The ease that anyone can go in, click away and drill down on facts and figures is very powerful.”

 

The agile and flexible deployment options offered by Qlik were an immediate attraction for Biota, a leading Australian and UK based developer of anti-infective drugs. When the company was awarded an estimated US$231 million grant by the U.S. Department of Health and Human Services to further develop a single dose influenza treatment, the company had to be ready to begin the contract within the month with a new reporting regime as part of the contract terms. Rapidly deploying QlikView as one of their reporting tools gave Karen Adams, Biota’s financial controller, much needed simplification in reporting and presenting data. She notes “We don’t have to manipulate data any longer and it eases our workload at the crucial time of month end when we are focused on getting reports out. We have project codes for every research and development program and job codes within these. We need to be able to look at who’s spending what in which pocket; what’s been spent in total;  and then to slice and dice the data using QlikView any which way – by company, division, job cost, project code, or by  period including current month, actuals, forecast and prior year actuals.”

 

As more and more leading businesses turn towards business intelligence to offer insights that drive growth, reduce wastage and increase ROI, there will be several essential considerations to take in to account. The easier the platforms used are to implement, integrate with existing software and programs and to be used by a wide range of skill sets, the quicker the outcomes delivered by business intelligence are likely to be achieved. More importantly, businesses with effective analytics and intelligence capabilities are those that will minimise wastage in spending and resource allocation, effectively streamlining operations and managing sustainable growth. For more details, visit our website http://www.pa.com.au/.

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