Great Products Are Nice. But Great Businesses Add Services To Them | Co.Design | Product Service System | Scoop.it

Amazon may have taken some critical heat over its latest Kindle, but the product reveals an interesting approach by the company’s CEO. “Some of the companies that have made tablets have not been successful because they made tablets,” Jeff Bezos said. “They didn’t make services.” That statement is an acknowledgement of the growing value that can be derived from service-based business models, rather than from product innovation alone.


Via Daniel Souza