Process Management
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Process Management
Discovering, Visualizing, Analysizing, Improving, Controlling....
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Six Sigma: So Yesterday?

just four years after joining the company--3M began to reevaluate Six Sigma. In addition to the friction it caused among staff
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30 storey hotel in 15 days

30 storey hotel in 15 days | Process Management | Scoop.it

CNN featured a record-breaking construction feat in Changsha, China where a new hotel of 30 storeys was built in 15 days

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Zumbox - Digital Postal Mail

Zumbox - Digital Postal Mail | Process Management | Scoop.it

Digital Post Mail for receiving of bills, notices etc. Its success will out the final nail in the coffin of the postal service.

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Perils of KPI driven management

Perils of KPI driven management | Process Management | Scoop.it
Excellent list with clear examples of the inadequacies of managing an organization (especially public sector) by KPIs
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Business Architecture

Business Architecture | Process Management | Scoop.it
Explains the Business functions & Value-streams components of Business Architecture.
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Useful Process Modeling Tips

Useful Process Modeling Tips | Process Management | Scoop.it
Useful & comprehensive list of process modeling tips, well explained. Here are the 10 tips:

1.Make the process logic visible in the diagram
2.Make your models valid
3.Make your models hierarchical
4.Label process activities VERB-NOUN
5.Specify task types
6.Don’t use a task to route work
7.Distinguish success and failure end states in a subprocess with separate end events
8.Use subprocesses to scope attached events
9.Standardize on specific diagram patterns to distinguish types of exceptions
10.Use message flows consistently to show business context
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Ground rules for managing business process integration projects

Ground rules for managing business process integration projects | Process Management | Scoop.it
Like the title, this write up is a bit heavy and definitely IT focused. But it has some useful points and is worth a read. Here the structure of the write up:

Standardizing organizational processes and tools
- Focus on a few key team artifacts and related activities
- Adopt new tools in an iterative manner
- Retrain team members on process before deploying new tools
- Deploy new tools during lulls in the development cycle

Establishing a coherent organizational structure
- Establish one leader for each key project role
- Group applications into smaller, semi-autonomous units
- Establish representative committees for each key functional discipline

Optimizing the requirements and change management processes
- Use an iterative methodology to deliver functionality
- Allow only one representative from each stakeholder group to submit requirements and change requests
- Differentiate among change requests
- Process local changes within subsystem teams
- Avoid temporary, manual workarounds
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5 Ways Process Is Killing Your Productivity

5 Ways Process Is Killing Your Productivity | Process Management | Scoop.it

managers spend 40 percent of their time writing reports and 30 percent to 60 percent of it in coordination meetings.” No wonder people feel like they can never get any real work done

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Designing the Travel Experience

Designing the Travel Experience | Process Management | Scoop.it

Interesting pictorial of traveller's touchpoints and how they can be improved.

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M-Pesa: Kenya's mobile wallet revolution

M-Pesa: Kenya's mobile wallet revolution | Process Management | Scoop.it

monye transfer through mobile phone without having to go through a bak,

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Productivity: More than Just Speed

Article on productivity that points to the need to look at the process as:
-Customers were waiting up to three weeks for their policy renewals when the took only 15 minutes to complete.
-The policy renewal team spent a significant amount of time on non-core activities, such as answering calls from customers who ask for the status of their policy or who do not understand their confusing renewal notices.
- Some team members batched their work till Friday before working on a pile of customer requests.
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Interesting Blog of an experience BPM practitioner

Interesting Blog of an experience BPM practitioner | Process Management | Scoop.it
Pain Chain Diagram, Vision Process Model, Business Process Frameworks, BPM project management and more....
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American Airlines changes its boarding process

American Airlines changes its boarding process | Process Management | Scoop.it
I wonder if AA did some loading simulations and pilot the new boarding process before implementing it. And to monitor the outcome after implementation.
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