Patient Feedback in the NHS
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Patient Feedback in the NHS
Articles related to Patient Feedback in the NHS, with a special focus on web based feedback.
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NHS to launch Tripadvisor-style website

NHS to launch Tripadvisor-style website | Patient Feedback in the NHS | Scoop.it
Following a three month trial involving 20 hospital trusts, the scheme is to be rolled out nationally next year
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More than 3,000 written complaints a week against the NHS | The NHS Information Centre

More than 3,000 written complaints a week against the NHS, HSCIC report shows...
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What's the point of patient feedback if there is no action?

What's the point of patient feedback if there is no action? | Patient Feedback in the NHS | Scoop.it
Dick Vinegar: A live debate on the healthcare network revealed the difficulties in improving care through 'patient experience'...
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What the NHS can learn from the high street on patient feedback

What the NHS can learn from the high street on patient feedback | Patient Feedback in the NHS | Scoop.it
The health service needs to take a new approach – retailers are wary of boring their customers, so hospitals should be too, says Samantha Hewlett...
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E-Health Insider :: Patient Opinion to cover social care

E-Health Insider :: Patient Opinion to cover social care | Patient Feedback in the NHS | Scoop.it

Patient Opinion is to receive government funding to become the official site for patient feedback on social care services.

Care minister Paul Burstow announced the project yesterday at the launch of the Department of Health’s Voluntary Sector Investment Programme 2012-13, which has allocated £6.8m to 50 organisations.

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Trusts to publish patient views

Trusts to publish patient views | Patient Feedback in the NHS | Scoop.it
Hospitals in the north-west of England begin a scheme to offer up-to-date information about patient and staff views on care at the institutions.
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Social media channels are not just for the young | BBC Health Blog

How the elderly are making use of social media to have their say about healthcare...

 

As patients' interaction with the health service increasingly moves online, it is easy to assume that the voices of the elderly will be lost along the way.

 

But in this week's Scrubbing Up, Dr Paul Hodgkin of the feedback site Patient Opinion, says social media channels are not just for the young.

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Patient Opinion Blog | How many stories is enough?

Why a few stories can go a long way...

So there's the question: how many stories is enough? And, of course, we know the answer: enough for what?

It all depends on what you want to achieve. What are your objectives? Why do you want to hear the experiences of patients and carers?

If your objective is to measure (as it so often is in the NHS, where "listening" and "measuring" seem to be used almost interchangeably), and compare those measures between times or places, then yes, you will need a lot of responses to gain the precision and certainty you need.

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Watching Healthwatch

Watching Healthwatch | Patient Feedback in the NHS | Scoop.it
We have discussed on this blog before about the benefits of moving about and becoming part of a wider local government family, and by living this ideal I recently came across something which has no...
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Patient Opinion - partners not pen pushers

Patient Opinion - partners not pen pushers | Patient Feedback in the NHS | Scoop.it
Last week there was a little storm brewing in my twitter stream. Patient Opinion, who have been an active participant on social media and have been using it to power good for a number of years, wer...
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E-Health Insider :: CareConnect for real-time feedback

E-Health Insider :: CareConnect for real-time feedback | Patient Feedback in the NHS | Scoop.it
Latest Healthcare IT News
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NHS England » A revolution in patient power: why NHS England is launching Tripadvisor for patients – Tim Kelsey

NHS England » A revolution in patient power: why NHS England is launching Tripadvisor for patients – Tim Kelsey | Patient Feedback in the NHS | Scoop.it
High quality care for all, now and for future generations
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Will a single rating for hospitals limit or support patient choice? | The King's Fund

Will a single rating for hospitals limit or support patient choice? | The King's Fund | Patient Feedback in the NHS | Scoop.it
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NHS VIDEOS | Online patient feedback: Jean's story - Health videos - NHS Choices

NHS VIDEOS | Online patient feedback: Jean's story - Health videos - NHS Choices | Patient Feedback in the NHS | Scoop.it
Jean had a good experience at the Royal National Hospital for Rheumatic Diseases, but thought that the food could be better. See how the hospital responded to her online feedback.
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Michael Seres's curator insight, December 28, 2012 5:54 PM

What a great example

marianne vennitti's comment, December 28, 2012 7:58 PM
Great topic
Michael Seres's comment, December 29, 2012 5:50 AM
thanks Marianne
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New patient rating system plans welcomed

New patient rating system plans welcomed | Patient Feedback in the NHS | Scoop.it
Patients will be able to rate the treatment they receive in hospitals to ensure that people are treated with dignity and respect on wards, the prime minister will announce today.
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Can the web improve your health?

Can the web improve your health? | Patient Feedback in the NHS | Scoop.it
Websites are offering new ways to empower patients and reshape the doctor-patient relationship.
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A framework for NHS patient experience | Department of Health

A framework for NHS patient experience | Department of Health | Patient Feedback in the NHS | Scoop.it
The Department has today published the NHS Patient Experience Framework, which outline the areas most important to patients' experience of NHS services.

Improving patient experience is a key aim for the NHS.
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Hospital under fire with web criticism

Hospital under fire with web criticism | Patient Feedback in the NHS | Scoop.it
PATIENTS unhappy with the care they have received in hospital are going online to voice their complaints.Instead of contacting the hospital with grievances, some patients and relatives are signing up...
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What do these Trust Hospital scores mean? | NHS local

What do these Trust Hospital scores mean? | NHS local | Patient Feedback in the NHS | Scoop.it

About NHS local: Performance and Opinion

 

The NHS collects a multitude of data on everything from individual procedures to hospital performance and the satisfaction of its patients. However much of that data is hard for the public to understand or interpret. What we're trying to do is to create an accessible service that laypeople can use on their own or in conjunction with NHS staff to make choices about their healthcare.

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Patient Opinion Blog | Guest post: Working with online feedback - it's not rocket science

Philip Dylak runs through his top tips for working with Patient Opinion...
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