Patient & Family Experience
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Hospital Impact - Embed patient experience advisors hospital-wide

Hospital Impact - Embed patient experience advisors hospital-wide | Patient & Family Experience | Scoop.it
Those are just two testimonials from patient experience advisors on Kingston General Hospital's Patient and Family Advisory Council (PFAC) that four of us--three patient/family advisors and I--heard when we traveled to ...
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How Does Staff Engagement Enhance Patient Engagement?

How Does Staff Engagement Enhance Patient Engagement? | Patient & Family Experience | Scoop.it
A recently released report indicates a correlation between staff satisfaction and patient experience.
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U.S., U.K. collaborate on health IT sharing initiative

U.S., U.K. collaborate on health IT sharing initiative | Patient & Family Experience | Scoop.it
With an eye on improving healthcare quality and efficiency, the U.S. Department of Health & Human Services and the U.K.'s National Health Service will share health IT information and tools with one another after signing an agreement Thursday at the Office of the National Coordinator for Health IT's annual meeting in Washington, D.C.HHS Secretary Kathleen Sebelius and her British counterpart Jeremy Hunt signed the memorandum of understanding, the latter of whom was broadcast via a live feed from the U.K. The agreement focuses on four key areas, according to an HHS announcement, including: - Sharing quality indicators: The collaboration now is identifying alignments across existing British and American repositories to identify best practices in the design and use of quality indicators. Future work will include mutually leveraging technical experts and data, and working on a standardized approach to quality indicator development.
- Liberating data and putting it to work: HHS and NHS will discuss and find areas of collaboration around open data and safe and secure data transparency of secondary stored data, as well as interoperability standards for improvement of data sharing and clinical care with a focus on patients accessing and sharing data.
- Adopting digital health record systems: Both organizations will work to maximize successful adoption of digital records across the health care spectrum and support the development of a robust health IT workforce.
- Priming the health IT market: Both organizations will work to support the Health IT Marketplace by identifying barriers to innovation, sharing individual certification approaches for patients and clinician-facing applications, and strategies to support small and medium enterprises/start-upsmore at http://www.fiercehealthit.com/story/us-uk-collaborate-health-it-sharing-initiative/2014-01-24
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Social Media: A Patient’s Information Tool of Choice

Social Media: A Patient’s Information Tool of Choice | Patient & Family Experience | Scoop.it
Most patients and healthcare consumers prefer using social media to look for information relating to their health and medical care. Take a peek at why social media is an emerging trend that you can utilize to boost your online medical and dental practice marketing efforts.According to the digital marketing agency FathomDelivers.com, around 40 percent of consumers comb through Facebook, Twitter, Yelp, Healthgrades and other social networking platforms to find healthcare reviews. When browsing for medical information, patients prefer websites such as YouTube, Twitter and Facebook. About 25 percent of these healthcare consumers have shared health-related information on these social media websites. Moreover, roughly 41 percent of people admitted social media plays a significant role in choosing their healthcare provider.For medical, dental and other healthcare practitioners, social media is your friend; your ally. Use it to gain valuable access to the lives of people seeking care. Social media can also be used to increase your practice’s awareness, improve patient engagement, manage your online reputation and augment your practice’s marketing and advertising efforts.Connecting LivesSocial media is a great platform for interacting with and educating healthcare consumers on matters relating to treatment and care. As a healthcare provider, you can also provide expert support through online conversations with your patients experiencing certain health conditions. But make sure you don’t discuss any private patient information.Increase Practice Awareness and Patient EngagementDo you want to spread the word about your practice? Do it through social media. According to SocialBakers.com, Facebook has about 1.15 billion users. On the other hand Twitter has around a half–billion users. With these websites’ massive reach, along with today’s prevalent use of mobile devices and smartphones, you are sure to engage your patients where they hang out.Nurture Your ReputationSince everything is accessible through the Internet, you, as a healthcare practitioner, should be mindful about how online healthcare consumers perceive you and your practice. You can use various social media platforms like Yelp, Healthgrades and Vitals to manage your online reputation and improve online users’ impression of you and your practice.At a time when people turn to online resources like Facebook, Twitter and YouTube to look for everything they need, concentrating your practice marketing efforts through social media is a smart, practical move.
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Getting the Most Out of Patient Rounds

Getting the Most Out of Patient Rounds | Patient & Family Experience | Scoop.it
By Susan Wessel, RN, MS, MBA, NEA-BC ; Consultant, Creative Health Care Management
Patient rounds can have unexpected benefits when a few simple
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New projects improve medical services for veterans - ABC NEWS 4

New projects improve medical services for veterans - ABC NEWS 4 | Patient & Family Experience | Scoop.it
“New projects improve medical services for veterans ABC NEWS 4 "Working together we are able to provide the specialty care they need closer to home while saving taxpayer dollars, improving continuity of patient and family centered care and easing...”
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The Power and the Privilege of Patient and Family... | Justin's HOPE healthcare blog

“The Power and the Privilege of Patient and Family Centered Care By Jim Conway. PQCNC http://www.pqcnc.org/ (RT @JustinHOPE: Video: The Power and the Privilege of Patient and Family Centered Care By Jim Conway....”
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The Medical Home's Impact on Cost & Quality | Patient-Centered Primary Care Collaborative

The Medical Home's Impact on Cost & Quality | Patient-Centered Primary Care Collaborative | Patient & Family Experience | Scoop.it
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What's up, Doc? Comics in the clinic

What's up, Doc? Comics in the clinic | Patient & Family Experience | Scoop.it

Doodling in class isn't what the teacher usually wants. But for a group of medical students in Chicago, it is exactly what they should be doing.

The crayons are there to help them become well-rounded doctors - by drawing cartoons.

 

The idea is that drawing the images, complete with speech bubbles, helps future doctors think about how they relate to patients in what they say, but also through body language.

 

In the cartoon strip commissioned especially for this article, the graphic artist and former HIV/Aids nurse MK Czerwiec explores how a doctor's brisk and breezy attitude towards a cancer patient makes her feel like "just another lab result".


Only when an enlightened colleague offers the doctor a graphic novel written by a cancer patient does he start to see his own patient as a person, first and foremost.

 

Aspiring doctors know that to get to the top they will have to retain vast quantities of information. But MK - now known as the Comic Nurse - has also added drawing cartoons to the curriculum at the Feinberg School of Medicine at Northwestern University in Chicago, where she teaches.

It all began when she was dealing with a particularly emotionally draining job.

 

"One day, just not knowing what else to do, I drew a picture of myself and then I put a few words above it.

 

Read more: http://www.bbc.co.uk/news/health-25112785


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Using #PatientEducation To Yield Better Returns

Using #PatientEducation To Yield Better Returns | Patient & Family Experience | Scoop.it

With Stage 2 Meaningful Use’s engagement criteria finally in place, patient education tops the list of priorities for many providers. And while many sources hype its importance, few focus on the tangible benefits of having an educated patient base. 


The fact is that providing your patients with useful information has not only been shown to improve health outcomes but can increase practice revenue down the line.


Today, we take a look at the financial advantages of patient education, and why providers should consider implementing educational resources into treatment plans. 


Proven Results 

In 2004, a National Center for Biotechnology Information (NCBI) study focused on the psychological effects of educational materials on patients reporting lower back pain. 


The study found that one week after 62 subjects, with an average of 10.4 years of symptoms and extensive use of the medical system, finished reading the book “Treat Your Own Back,” 51.62% reported noticeable improvement in their symptoms. 

 

These results suggest that the simple act of learning  has considerable value in alleviating pain levels and can reduce the frequency of recurrent episodes. 

 

A similar NCBI study explored the influence of physician advice on healthy behaviors. Findings found patients who received physician guidance on quitting smoking, eating less fat, or getting more exercise prior to receiving written materials were more likely to remember the materials, show them to others, or perceive them as important. 

These patients were also more likely to report trying to quit smoking, make dietary adjustments, or increase physical activity. 

 

Both studies point to the effectiveness of an integrated model of disease prevention in which physician advice can be the catalyst for change. 


Patient Education Yields Returns

A commonly discussed benefit of patient education is lower costs. But how does conveying health information to patients translate into added dollars? 

 

One has to look at U.S. health costs as a whole, taking into consideration hospital readmission rates and emergency room visits. Because educated patients tend to have better health outcomes, this makes them that much less likely to need a readmission or emergency care. 

 

At the practice level, patients who are well informed are also more likely to comply with a provider’s recommended treatment plan.  These patients are active in managing their own health and usually don’t have to return multiple times for the same conditions.

 

This means you won’t be spending several appointments treating the same issues you’ve discussed with the patient time and time again. Instead, you can focus on complex clinical issues, which tend to lead to higher reimbursements.

 

Finally, if you’re one of the many practices already transitioning to value-based payments, then you’ll notice an immediate bump in revenue from improved health outcomes.

 

Physicians have histrionically carried most of the burden of patient well-being. But a fully engaged patient can share that responsibly with you. By educating them on how to properly treat their condition, you’re empowering them towards better health. 

 

Not only will this make patients  happier, it can mean increased profitability for your practice down the road.

 

Read at: http://www.poweryourpractice.com/practice-management/using-patient-education-to-yield-better-returns/


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Content Carnivores's curator insight, January 6, 2014 11:50 AM

Easier said than done!

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Family Physicians Embraced Health IT, Worked Through Challenges, Cheered ... - AAFP News Now

Family Physicians Embraced Health IT, Worked Through Challenges, Cheered ...
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Nurses Engage Family in Care Decisions - ADVANCE

Nurses Engage Family in Care Decisions - ADVANCE | Patient & Family Experience | Scoop.it
Nurses Engage Family in Care Decisions
ADVANCE
PFACs have done much to advance patient-centered care.
Gillian Cappiello's insight:

Carolinas Medical Center-Mercy, Planetree Designated Patient Centered Hospital also became a designated NICHE hospital in 2011 .

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CHEO leads way in involving families in care decisions

CHEO leads way in involving families in care decisions | Patient & Family Experience | Scoop.it
Doctors don’t always know best, it turns out; sometimes patients and their families know better.
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Hospital Impact - Front-line hospital staff as daily problem solvers

Hospital Impact - Front-line hospital staff as daily problem solvers | Patient & Family Experience | Scoop.it
what will it take for hospitals to be the best run organizations on the face of the planet?
Gillian Cappiello's insight:

"If you are not reaching out and engaging your front-line staff in daily problem solving, you are missing out on their full potential." says  Marcelo Zottolo, Lean transformation specialist 

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Why Compassion Is So Important In Health Care (And What It Looks Like)

Why Compassion Is So Important In Health Care (And What It Looks Like) | Patient & Family Experience | Scoop.it
Sure, a doctor's medical knowledge and guidance is of utmost importance when you're receiving care for a condition such as cancer. But what is also important is a doctor's compassion, which is the ability of the doctor to actively and deeply imagine the suffering a patient is going through.
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Can sharing patient records among hospitals eliminate duplicate tests and cut costs?

Can sharing patient records among hospitals eliminate duplicate tests and cut costs? | Patient & Family Experience | Scoop.it
A recent analysis of the impact of health information exchanges, which allow health-care providers to share patient records electronically and securely, shows the systems hold promise for reducing health costs and unnecessary care in emergency departments.For the study (subscription required), University of Michigan researchers examined information on hospital health information exchange participation and affiliation from the Health Information Management Systems Society’s annual survey as well as data the California and Florida state emergency department databases from 2007 through 2010. Both states were early adopters of health information exchanges. According to a university release:The findings show that the use of repeat CT scans, chest X-rays and ultrasound scans was significantly lower when patients had both their emergency visits at two unaffiliated hospitals that took part in a [health information exchange]. The data come from two large states that were among the early adopters of [health information exchanges]: California and Florida.Patients were 59 percent less likely to have a redundant CT scan, 44 percent less likely to get a duplicate ultrasound, and 67 percent less likely to have a repeated chest X-ray when both their emergency visits were at hospitals that shared information across an [health information exchange].- See more at: http://scopeblog.stanford.edu/2014/01/24/can-sharing-patient-records-among-hospitals-eliminate-duplicate-tests-and-cut-costs/#sthash.fd5cMibX.dpuf
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This 15 Year Old Absolutely Nails What "Patient Centered" Is - And Isn't

This 15 Year Old Absolutely Nails What "Patient Centered" Is - And Isn't | Patient & Family Experience | Scoop.it
Video Ever tried to get sleep in a hospital? Ever wonder if anyone even taught them what care is?
Gillian Cappiello's insight:

Morgan really gets patient-centered care, the importance of providers actually engaging with her, and how she cannot possibly participate when half asleep! Well said, Morgan!

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Local hospitals are being more innovative to reach out to patients - Buffalo News

Local hospitals are being more innovative to reach out to patients - Buffalo News | Patient & Family Experience | Scoop.it
“Local hospitals are being more innovative to reach out to patients Buffalo News Niagara County's hospitals are branching out and changing in an effort to be more competitive by enhancing the patient's experience with personalized care while at the...”
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I am dying for patient-centred care! | BetterHealthCare.ca

I am dying for patient-centred care! | BetterHealthCare.ca | Patient & Family Experience | Scoop.it
“I am very grateful for the compassion and vision of those who advocated for the wonderfully patient-centred care we palliative patients and our families receive. What a legacy we would leave Saskatchewan citizens if we could ...”
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3 Steps to Improve the Waiting Room Patient Experience

3 Steps to Improve the Waiting Room Patient Experience | Patient & Family Experience | Scoop.it
We have all been patients somewhere; a hospital, doctor office, or a
clinic. Some have had great experiences, but others not so great.
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Map of US Hospitals and their Patient Experience Ratings

Hospitals are focusing on improving the patient experience.  The Centers for Medicare & Medicaid Services (CMS) will be using patient feedback about their care as part of their reimbursement plan for Acute Care Hospitals.

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Danielle Swift's curator insight, January 13, 2014 8:46 AM

Interesting interactive map citing scores. Recent data shows Planetree Designated Hospitals outperform on likelihood to recommend 76 percent vs. 71 percent average.

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Don't let lack of evidence delay patient-centered changes | Modern Healthcare

Don't let lack of evidence delay patient-centered changes | Modern Healthcare | Patient & Family Experience | Scoop.it
Don't let lack of evidence delay patient-centered changes |
Modern Healthcare
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Reflections on 2013: All about Patient Care - Dr. Susan Mazer Blog

Reflections on 2013: All about Patient Care - Dr. Susan Mazer Blog | Patient & Family Experience | Scoop.it
Susan Mazer reviews her most-read blog posts of 2013 on patient care, including her own experience as a patient.
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Patient Engagement: A Battled Story Of Consumers vs Healthcare

Patient Engagement: A Battled Story Of Consumers vs Healthcare | Patient & Family Experience | Scoop.it
Patient engagement. We engage our patients. We measure patient satisfaction. We are concerned with the overall health of our patients. Inform me. Engage me. Empower me. Partner with me. Support my ...

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Tracy Walsh's curator insight, January 7, 2014 12:34 PM

If we just ask.....

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Patient-centred care beats short waits - StarPhoenix

Patient-centred care beats short waits - StarPhoenix | Patient & Family Experience | Scoop.it
Patient-centred care beats short waits StarPhoenix In order to address this, Dagnone recommended "the health system make patientand family-centered care the foundation and principle aim." This sounds great in theory, but in reality it has been...
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