Patient Experience
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Health experts reject 'friends and family' test

Health experts reject 'friends and family' test | Patient Experience | Scoop.it
The "friends and family" test hailed by David Cameron last week as a means of ratcheting up standards of care in hospitals and GP surgeries had already been given the thumbs down by experts working for the NHS regulator, the Care Quality Commission.
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Telegraph | Patients being treated 'like medical conditions, not people'

Patients being treated like medical conditions not people NHS patients are suffering poor care in hospitals because of way they are viewed by doctors and nurses a Royal College warns.
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Hospitals face 'voting booths' in A&E to measure patient experience

Hospitals face 'voting booths' in A&E to measure patient experience | Patient Experience | Scoop.it
Hospitals may have to install voting booths in inpatient wards and A&E to measure patient experience, HSJ can reveal.
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Helping the NHS plan for positive patient experience

Helping the NHS plan for positive patient experience | Patient Experience | Scoop.it
Royal Berkshire NHS Foundation Trust chief medical officer Jonathan Fielden asks Stephen Murphy what Virgin can teach the NHS about customer care and innovation to practice.

Via David Foord
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Burnham vows to repeal Health Act

Burnham vows to repeal Health Act | Patient Experience | Scoop.it
Shadow health secretary Andy Burnham has promised to repeal the controversial Health Act should Labour win the next election, scheduled for 2015.
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Attitudes 'raised suicide risk'

Attitudes 'raised suicide risk' | Patient Experience | Scoop.it
A generation of UK men born in the 1960s and 1970s may be more likely to commit suicide because of attitudes around the role of men at the time, say Samaritans researchers.
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Patient Reported Experience Measure (PREM) for urgent and emergency care | RCPCH

Patient Reported Experience Measure (PREM) for urgent and emergency care | RCPCH | Patient Experience | Scoop.it
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