patient empowerment
10 views | +0 today
Follow
Your new post is loading...
Your new post is loading...
Rescooped by Olive Morrin OConnor from Welfare News Service (UK) - Newswire
Scoop.it!

Celebrating change for young carers

Celebrating change for young carers | patient empowerment | Scoop.it
After more than a decade of campaigning, young carers, MPs, practioners joined together to celebrate a major legislative change (After 10 years campaigning we helped bring tog #YoungCarers, MPs & practitioners to celebrate new legal rights.

Via Steven Preece
more...
No comment yet.
Rescooped by Olive Morrin OConnor from Health Care Social Media And Digital Health
Scoop.it!

Listen to the Internet: The Patient Communication Opportunity

Listen to the Internet: The Patient Communication Opportunity | patient empowerment | Scoop.it

Every minute, an estimated 200,000,000 emails are being sent, 200,000 search queries are being typed into Google, and nearly 700,000 new pieces of content are being added to Facebook. 


Via Marie Ennis-O'Connor
more...
No comment yet.
Rescooped by Olive Morrin OConnor from Social Media and Healthcare
Scoop.it!

Birmingham's patient feedback app benefits doctors and patients alike

Birmingham's patient feedback app benefits doctors and patients alike | patient empowerment | Scoop.it

Persuading staff to use social media as part of their working day can be a challenge for any organisation. But when you are a busy 354-bed children's hospital caring for very sick children and their anxious families, the obstacles are even greater.

Chief nursing officer Michelle McLoughlin admits she had to convince nurses and doctors at Birmingham Children's Hospital NHS Foundation Trust that a new smart phone app would not mean extra work. It allows young patients and their families to comment on their care with the promise of an instant response.

"I had to persuade staff that it wasn't going to be anything extra and that it would be part and parcel of what they [already] do. We had to go at a slower pace than our digital partner wanted to go because we had to make it clear that this wasn't a gimmick and that it was something which was useful not just for the families and children but for the staff as well," she says.

Doctors and nurses were also concerned that the comments and responses, which are both made public on the trust website, would identify them. "They were worried that somebody might say something public about them, but we assured them it's an anonymised system. That is important for patients too, although we will always respond 'give us a ring' or 'come and chat' if we think we need to go into more depth about the comment," she says.

Since the app was launched a year ago, more than 1,000 messages have been made across 55 of the trust's sites. Some 70% of the comments have been positive, which has been particularly significant for the doctors who often get forgotten about when the 'thank-yous' are being handed out.

"In hospitals, getting feedback from patients is usually a nurse's job, but what is fantastic about this app is that it's allowed doctors and consultants to be involved and see the benefits of the patient experience," says McLoughlin



Via Plus91
Olive Morrin OConnor's insight:

On a recent survey we ran 30% said they would not feel comfortable taking out a list of questions to go through with their health care professionals. So many people are intimidated by asking their doctor questions, or even telling them that you "googled" it yourself & asking  could you possibly have a, b or c...This hospital actively asking patients for feedback to improve services to help make their hospital more efficient and most importantly, safer, is showing us all that doctors are completely okay with us having our say, for our own health. So please speak up and ask questions; doctors are there to help make you better, and you are with your doctor for the same reason.

more...
No comment yet.