Outsourcing Call Centres in the Philippines: Why It Works And Makes Perfect Sense
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Outsourcing Call Centres in the Philippines: Why It Works And Makes Perfect Sense

Outsourcing Call Centres in the Philippines: Why It Works And Makes Perfect Sense | Outsourcing Call Centres in the Philippines: Why It Works And Makes Perfect Sense | Scoop.it
On the average, education in the Philippines is cheap. Just last March 2013, a total of 608,000 college graduates was added to the pool of Filipinos who are looking for a job.
Global TeleForce Ltd's insight:

When the culture of a nation is changed and taken over by a more dominant one, the effects are more ingrained and more established. In the years of Western colonisation, generations of Filipinos have learned to adapt to Westernised practices in school, at home and most especially at work. This innate adaptability, cultural familiarity and learned fluency in the English language makes the Philippines truly the best place for outsourcing call centres.

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Holiday: How to Ramp Up Your Customer Service

Holiday: How to Ramp Up Your Customer Service | Outsourcing Call Centres in the Philippines: Why It Works And Makes Perfect Sense | Scoop.it
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Why Omni Channel Customer Experience is Now an Imperative 

Why Omni Channel Customer Experience is Now an Imperative  | Outsourcing Call Centres in the Philippines: Why It Works And Makes Perfect Sense | Scoop.it
Global TeleForce Ltd's insight:
Customer experience is now being considered as the top factor that can influence customer loyalty. Experts say that omni channel is the strategy needed for call centres to provide outstanding customer experience.
 
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How Digital Content Can Help Boost Your Customer Support Platform

How Digital Content Can Help Boost Your Customer Support Platform | Outsourcing Call Centres in the Philippines: Why It Works And Makes Perfect Sense | Scoop.it
Global TeleForce Ltd's insight:
A great customer experience can help boost your sales profit, as well as increase customer loyalty.
 
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MyRepublic CIO: Telcos Need to Transform Service Delivery

Global TeleForce Ltd's insight:
After transforming their service delivery, broadband provider MyRepublic is now active in four markets and is planning to expand to four more, choosing Cambodia, Myanmar, Malaysia, Philippines, and Thailand as potential sites.
 
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Market Opportunities that Are Affecting Energy and Solar As We Know It 

Market Opportunities that Are Affecting Energy and Solar As We Know It  | Outsourcing Call Centres in the Philippines: Why It Works And Makes Perfect Sense | Scoop.it
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Potential Risk and Rewards of Travel Process Outsourcing

Potential Risk and Rewards of Travel Process Outsourcing | Outsourcing Call Centres in the Philippines: Why It Works And Makes Perfect Sense | Scoop.it
Global TeleForce Ltd's insight:
As the demand for the travel and tourism grows, businesses should be able to keep up and deliver topnotch customer service physically and digitally.
 
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When Is It the Right Time for Successful E-Commerce Stores to Outsource?

When Is It the Right Time for Successful E-Commerce Stores to Outsource? | Outsourcing Call Centres in the Philippines: Why It Works And Makes Perfect Sense | Scoop.it
Global TeleForce Ltd's insight:
Outsourcing can help in improving your customer service. This gives your e-commerce store a cost-effective, effortless and perfect way to get and deliver your customers' orders and solve their complaints.
 
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Cost of Going Solar is Getting Cheaper

Cost of Going Solar is Getting Cheaper | Outsourcing Call Centres in the Philippines: Why It Works And Makes Perfect Sense | Scoop.it
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INFOGRAPHIC: What is Visual Support? How Does it Help?

INFOGRAPHIC: What is Visual Support? How Does it Help? | Outsourcing Call Centres in the Philippines: Why It Works And Makes Perfect Sense | Scoop.it
INFOGRAPHIC: What is Visual Support? How Does it Help?
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How Technology is Shaping The Customer Experience Today 

How Technology is Shaping The Customer Experience Today  | Outsourcing Call Centres in the Philippines: Why It Works And Makes Perfect Sense | Scoop.it
Global TeleForce Ltd's insight:
Managing a multi-channel customer experience is easy with the right tools. However, one should have an understanding of the latest technological advancements since these can help speed up the data gathering of every interaction of a customer journey.
 
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Why Customer Service Departments are Failing in Companies 

Why Customer Service Departments are Failing in Companies  | Outsourcing Call Centres in the Philippines: Why It Works And Makes Perfect Sense | Scoop.it
Global TeleForce Ltd's insight:
Businesses can prevent mistakes if your customer service department knows the value of the customer. Learn to reinvent and find ways how to make your customers feel noticed and valued.
 
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How Legal Firms Can Start Using Social Media for Client Lead Generation 

How Legal Firms Can Start Using Social Media for Client Lead Generation  | Outsourcing Call Centres in the Philippines: Why It Works And Makes Perfect Sense | Scoop.it
Global TeleForce Ltd's insight:
Social media is an essential tool for legal firms. Its platforms offer great opportunities to connect and engage with the potential clients and prospects.
 
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Inbound Sales How Analytics and Business Intelligence is Changing the Game

Inbound Sales How Analytics and Business Intelligence is Changing the Game | Outsourcing Call Centres in the Philippines: Why It Works And Makes Perfect Sense | Scoop.it
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Holidays 2017: Dishing Out Awesome Customer Support

Global TeleForce Ltd's insight:
Is your customer service ready for the incoming stress and exhaustion? Here are some awesome customer support tips that you'll need this holiday season.
 
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How Linkedin Can Help Add To Your Sales Funnel

How Linkedin Can Help Add To Your Sales Funnel | Outsourcing Call Centres in the Philippines: Why It Works And Makes Perfect Sense | Scoop.it
Global TeleForce Ltd's insight:
Linkedin is one of the recommended social platforms for B2B marketers. Using LinkedIn can help you build your sales pipeline and qualify your own leads — for free.
 
 
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Key Resolutions for better Customer Experience in 2018

Key Resolutions for better Customer Experience in 2018 | Outsourcing Call Centres in the Philippines: Why It Works And Makes Perfect Sense | Scoop.it
Global TeleForce Ltd's insight:
Stay ahead of your competitors by improving your customer experience and keeping your customers happy.
 
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E-Commerce Mobility Is Changing the Retail Industry

E-Commerce Mobility Is Changing the Retail Industry | Outsourcing Call Centres in the Philippines: Why It Works And Makes Perfect Sense | Scoop.it
Global TeleForce Ltd's insight:
Due to internet advancements, the retail industry can now offer a shopping experience that is convenient for the customer. Now, customers can go online through their mobile devices to be able to easily connect with their favourite brands and shop what's new and in stock.
 
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Contact Centres Pushing Philippines IT-BPM in Global Outsourcing

Contact Centres Pushing Philippines IT-BPM in Global Outsourcing | Outsourcing Call Centres in the Philippines: Why It Works And Makes Perfect Sense | Scoop.it
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Global TeleForce Ltd's insight:
The Philippines continues to lead in the IT-BPM industry due to the continued interest of other countries to invest in the country. This has fostered growth and opened more jobs in the country.
 
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Advantages and Disadvantages of Travel Process Outsourcing 

Advantages and Disadvantages of Travel Process Outsourcing  | Outsourcing Call Centres in the Philippines: Why It Works And Makes Perfect Sense | Scoop.it
Global TeleForce Ltd's insight:
Outsourcing is a promising solution because of its claims in work efficiency and cost cuts. However, before deciding to avail of outsourcing, it is best to weigh the pros and cons since travel agencies are managing sensitive information of customers.
 
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Halloween 2017: How Your Customer Service is SCARING Away Your Customers 

Halloween 2017: How Your Customer Service is SCARING Away Your Customers  | Outsourcing Call Centres in the Philippines: Why It Works And Makes Perfect Sense | Scoop.it
Global TeleForce Ltd's insight:
Don't scare away your customers by accidentally pushing their buttons. Make sure to be engaging and have that wow factor to keep them impressed and happy. 

 
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Study: Small Companies are Spending 120 Working Days Per Year on Bookkeeping and Administration 

Study: Small Companies are Spending 120 Working Days Per Year on Bookkeeping and Administration  | Outsourcing Call Centres in the Philippines: Why It Works And Makes Perfect Sense | Scoop.it
Global TeleForce Ltd's insight:
Due to specific reasons, SMEs find it hard to increase manpower and use new technology, making employees consume more time in administrative tasks and bookkeeping than they should.
 
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Tips for Creating an Effective Telesales Script

Tips for Creating an Effective Telesales Script | Outsourcing Call Centres in the Philippines: Why It Works And Makes Perfect Sense | Scoop.it
Global TeleForce Ltd's insight:
A loose telesales script is your passport to success since this can be used as a guide and is compatible with any kind of sales conversation between agent and customer.
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CX Guru Blake Morgan Explains What Actually Shapes Customer Experience Within Companies 

CX Guru Blake Morgan Explains What Actually Shapes Customer Experience Within Companies  | Outsourcing Call Centres in the Philippines: Why It Works And Makes Perfect Sense | Scoop.it
Global TeleForce Ltd's insight:
Customer service is a part of the customer journey and is not the only factor that can shape the customer experience. It's time to try and build human-centric customer service to gain more customers.
 
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The Pros and Cons When You Outsource Your Technical Support Team 

The Pros and Cons When You Outsource Your Technical Support Team  | Outsourcing Call Centres in the Philippines: Why It Works And Makes Perfect Sense | Scoop.it
Global TeleForce Ltd's insight:
Outsourcing your technical support can improve the quality of your business and satisfaction of your customers at a lower cost.
 
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139 Countries Could Be Hydro, Solar and Wind Powered by 2050 

139 Countries Could Be Hydro, Solar and Wind Powered by 2050  | Outsourcing Call Centres in the Philippines: Why It Works And Makes Perfect Sense | Scoop.it
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