Outsourcing and Customer Service
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Automated vs human-powered: Which content moderation is best for you?

Automated vs human-powered: Which content moderation is best for you? | Outsourcing and Customer Service | Scoop.it
Launching a content moderation program for your site or social media page? Read this to find out whether you should build a team of moderators or have it moderated!
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Why shaping the agent experience should be your call center's 2018 priority

Why shaping the agent experience should be your call center's 2018 priority | Outsourcing and Customer Service | Scoop.it
Call centers have always tried to improve the customer experience. This year, why not improve the agent experience as well?
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Fusing SEO and content

Fusing SEO and content | Outsourcing and Customer Service | Scoop.it
SEO and content marketing may each have their own specializations, but by working together, they can deliver better and more effective results.
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Delivering excellent customer experience by going beyond good customer service

Delivering excellent customer experience by going beyond good customer service | Outsourcing and Customer Service | Scoop.it
To delivering the customer experience that your consumers will truly remember and appreciate, it's best to do more than just offer "good customer service."
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Spanish Content Moderation Analyst

Spanish Content Moderation Analyst | Outsourcing and Customer Service | Scoop.it

Jumpstart a fruitful career in the #outsourcing industry today! Be among our new team of talented Spanish Content Moderation Analysts as we launch our new campaign.

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Now hiring: Hindi Content Moderation Analysts

Now hiring: Hindi Content Moderation Analysts | Outsourcing and Customer Service | Scoop.it

Open Access BPO is looking for native speakers of the Japanese language to be part of its pioneer team of Japanese Content Moderation Analysts. Interested?

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Portuguese Content Moderation Analyst

Portuguese Content Moderation Analyst | Outsourcing and Customer Service | Scoop.it

As part of Open Access BPO's new team of Content Moderators, you must be proficient in verbal and written English, have native-level fluency in Brazilian Portuguese, and can demonstrate great attention to detail!

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German Content Moderation Analyst

German Content Moderation Analyst | Outsourcing and Customer Service | Scoop.it

Earn as much as P75,000/month when you get hired as a German Content Moderation Analyst for Open Access BPO​'s hottest new campaign.

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Unilever issues ultimatum on Facebook, Google; threatens to pull out ads

Unilever issues ultimatum on Facebook, Google; threatens to pull out ads | Outsourcing and Customer Service | Scoop.it
Content moderation is once again the hot topic as global brand Unilever threatens to pull out ads if Facebook and Google don't clean up toxic content.
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5 Etiquette rules for live chat customer support - BPO World

5 Etiquette rules for live chat customer support - BPO World | Outsourcing and Customer Service | Scoop.it
To deliver a positive customer experience via live chat, customer support agents must observe these five etiquette rules.
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Reduce agent turnovers by improving your employee engagement strategy

Reduce agent turnovers by improving your employee engagement strategy | Outsourcing and Customer Service | Scoop.it
With the call center industry suffering from employee turnover concerns, it's important to develop an effective employee engagement strategy to retain agents.
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Make your call center agents' lives easier | Open Access BPO

Make your call center agents' lives easier | Open Access BPO | Outsourcing and Customer Service | Scoop.it

Improving the agent experience leads to better performance and a much better customer experience.

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What are contact centers' top priorities for 2018? | Open Access BPO

What are contact centers' top priorities for 2018? | Open Access BPO | Outsourcing and Customer Service | Scoop.it
Based on recent customer experience trends, contact centers might channel their funds to these five areas.
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What can we learn about the GIPHY content moderation slip-up?

What can we learn about the GIPHY content moderation slip-up? | Outsourcing and Customer Service | Scoop.it
In an era where content moderation is needed more than ever, one mistake can have a heavy toll on your users, partners, and your online reputation.
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How companies should help their content moderation experts - Open Access BPO

How companies should help their content moderation experts - Open Access BPO | Outsourcing and Customer Service | Scoop.it
Every job can take a toll on its workers' mental health, even more so in content moderation. But what can you do to support your content moderators?
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Spanish Support Desk Agents

Spanish Support Desk Agents | Outsourcing and Customer Service | Scoop.it

Open Access BPO is looking for experienced customer support agents who are proficient in spoken and written Spanish. You must be able to handle inbound customer and sales queries.

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What can the EU's new data security and privacy policy mean for call centers?

What can the EU's new data security and privacy policy mean for call centers? | Outsourcing and Customer Service | Scoop.it
The GDPR, the EU's new policy on data security and protection, will be enacted on May 25. How can this legislation affect your call center?
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Japanese Content Moderation Analyst

Japanese Content Moderation Analyst | Outsourcing and Customer Service | Scoop.it

Open Access BPO is looking for native speakers of the Japanese language to be part of its pioneer team of Japanese Content Moderation Analysts. Interested? 

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Arabic Content Moderation Analyst

Arabic Content Moderation Analyst | Outsourcing and Customer Service | Scoop.it

Open Access BPO is growing! Be part of our newest campaign as an Arabic Content Moderation Analyst! Visit https://tinyurl.com/QMCarabic if you want to know more about this job post.

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Italian Content Moderation Analyst

Italian Content Moderation Analyst | Outsourcing and Customer Service | Scoop.it

Open Access BPO is forming a fresh team of Italian Content Moderation Analysts for our new account, an online Q&A platform.

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French Content Moderation Analyst

French Content Moderation Analyst | Outsourcing and Customer Service | Scoop.it

Be part of our freshest team of French Content Moderation Analyst! Open Access BPO is on the search for talented individuals to join one of our newest campaigns. Find out more here

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5 Benefits of self-service customer support for businesses - Open Access BPO

5 Benefits of self-service customer support for businesses - Open Access BPO | Outsourcing and Customer Service | Scoop.it
Here's why companies of all sizes are establishing self-service customer support as a standard component of their business.
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5 Cybersecurity trends and predictions that may shape the year 2018 | Open Access BPO

5 Cybersecurity trends and predictions that may shape the year 2018 | Open Access BPO | Outsourcing and Customer Service | Scoop.it
As cybersecurity becomes sophisticated, so do the hackers and their malicious schemes. Can your call center defend itself from cyberattacks this year?
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Spotting the signs of workplace toxicity in the call center | Open Access BPO

Spotting the signs of workplace toxicity in the call center | Open Access BPO | Outsourcing and Customer Service | Scoop.it
A toxic workplace doesn't help in improving the quality of life in the high-stress environment of the call center. Identify the signs to prevent a fallout.
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5 Trends that will shape your brand's customer support this 2018 | Open Access BPO

5 Trends that will shape your brand's customer support this 2018 | Open Access BPO | Outsourcing and Customer Service | Scoop.it
Making changes to your customer support strategy this 2018? Here are the most important trends you should consider.
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