Online Help Desk Software
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Online Help Desk Software
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Vision Helpdesk's Facebook and Twitter Integration Makes Your Customer Service Social

Vision Helpdesk's Facebook and Twitter Integration Makes Your Customer Service Social | Online Help Desk Software | Scoop.it
Convert Facebook wall posts and comments and Twitters @mentions into Help Desk Tickets..
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5 Ways to Improve the Efficiency of Your Ticket Queue Management

5 Ways to Improve the Efficiency of Your Ticket Queue Management | Online Help Desk Software | Scoop.it
Customer service can become incredibly fatiguing and overwhelming when a strong organizational strategy that prioritizes faster response times and problem
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How Your IT Service Desk Should Handle Upset Customers

How Your IT Service Desk Should Handle Upset Customers | Online Help Desk Software | Scoop.it
Having trouble with computers is always a challenging experience. Computers and software exist for the sole purpose of making our lives easier and yet it seems more often than not that they cause…
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3 Steps to Take for Better Customer Service Problem Management

3 Steps to Take for Better Customer Service Problem Management | Online Help Desk Software | Scoop.it
Customer service wasn't created so that customers could call in to a business and rave about how wonderful their experience was. That's what reviews and
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A Closer Look At Help Desk Software Options – Megha Jadhav – Medium

A Closer Look At Help Desk Software Options – Megha Jadhav – Medium | Online Help Desk Software | Scoop.it
Growth. That’s what every business owner or manager wants, right? Well, yes. But it’s a little more complicated than that. There are a lot of logistics to consider. The upside is more profits, more…
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CRM is a Boost for your Business In 2 Crucial Areas

CRM is a Boost for your Business In 2 Crucial Areas | Online Help Desk Software | Scoop.it
Having CRM software supports customer service and boosts productivity among employees. Here are 2 reasons why CRM software is great for your business
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Motivation in the Customer Service Department: Why it is Necessary and How to Achieve It

Motivation in the Customer Service Department: Why it is Necessary and How to Achieve It | Online Help Desk Software | Scoop.it
Every business owner knows just how important satisfied customer service can be to the success of a company. After all, how could any business survive without customers regularly patronizing it? Fortunately, there are ways to ensure you develop a loyal customer base that will continue to support your business time and time again. Obviously, superior…
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7 Clear Signs Your Business Needs SaaS Help Desk Software

7 Clear Signs Your Business Needs SaaS Help Desk Software | Online Help Desk Software | Scoop.it
If your business is considering help desk software, but aren't quite sure that you need a full-blown software solution rather than just making a few changes to
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Deliver Optimal Results With a Customer Support Software

Deliver Optimal Results With a Customer Support Software | Online Help Desk Software | Scoop.it
Delivering outstanding customer service has never been easier with today’s technological advances. As businesses take advantage of customer support software,
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7 Clear Signs Your Business Needs SaaS Help Desk Software

7 Clear Signs Your Business Needs SaaS Help Desk Software | Online Help Desk Software | Scoop.it
If your business is considering help desk software, but aren't quite sure that you need a full-blown software solution rather than just making a few changes to
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Top Qualities Of A Successful Help Desk Agent

Top Qualities Of A Successful Help Desk Agent | Online Help Desk Software | Scoop.it
Many help desk managers make the mistake of hiring inexperienced professionals and end up with staff that is just doing their job, rather than providing quality
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7 Ways To Improve First Call Resolution

7 Ways To Improve First Call Resolution | Online Help Desk Software | Scoop.it
What is FCR? An FCR is an abbreviation for First Call Resolution. Some help desks may use a slightly different term but it means the same thing everywhere;
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Past, Present And Future Of SaaS Help Desk Services

Past, Present And Future Of SaaS Help Desk Services | Online Help Desk Software | Scoop.it
Most of the people agree that having technical issues is not only frustrating, but is inefficient and time consuming. SaaS Help Desk emerged to solve all the
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Brands Should Think Online Help Desk When They Hear Reputation Marketing

Brands Should Think Online Help Desk When They Hear Reputation Marketing | Online Help Desk Software | Scoop.it
There are very few things more worrisome to a business than when a person's negative comments go viral on social media. It is not that hard to figure out why.
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5 Ways an Online Issue Tracker Shows Customers You Care

5 Ways an Online Issue Tracker Shows Customers You Care | Online Help Desk Software | Scoop.it
Your help desk is there to ensure that customer problems get solved, but that's not their only task. As the first line of defense against customer
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GetApp 2017: Vision Helpdesk Ranked Category Leader Help Desk Software

GetApp 2017: Vision Helpdesk Ranked Category Leader Help Desk Software | Online Help Desk Software | Scoop.it
GetApp recently announced their 2017 Quarter 4 ranking report and they have recognized Vision Helpdesk as Most Rated Help Desk Software and consistent category
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Expect More From Your IT Help Desk

Expect More From Your IT Help Desk | Online Help Desk Software | Scoop.it
Small businesses need to take a stand. The simple fact is, you're investing money and time into your small business it support, and you should expect the white
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5 Signs You Need a Customer Service Software

5 Signs You Need a Customer Service Software | Online Help Desk Software | Scoop.it
Providing outstanding customer service is no easy feat. This is especially true as a business grows and customers become more plentiful. After all, as a
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How a Multi-Product Help Desk Can Help a Growing Company

How a Multi-Product Help Desk Can Help a Growing Company | Online Help Desk Software | Scoop.it
Most companies start off small. They develop, highlight, and market a single product or line of products that fulfills a need they have experienced or found in the market place. These companies build…
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5 Questions to Ask When Considering an Online Help Desk Software

5 Questions to Ask When Considering an Online Help Desk Software | Online Help Desk Software | Scoop.it
When you are in business, you want to be competitive and productive. Having the best software tools helps you accomplish the goals you set forth. An online help desk software is a fantastic way to…
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6 Reasons to Invest in Cloud Help Desk Software

6 Reasons to Invest in Cloud Help Desk Software | Online Help Desk Software | Scoop.it
Especially as your business grows, you begin to understand the many benefits of help desk software. The right solution can help you keep customer service
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How to Win By Using ITIL/ ITSM Service Desk Software

How to Win By Using ITIL/ ITSM Service Desk Software | Online Help Desk Software | Scoop.it
ITIL, which stands for Information Technology Infrastructure Library, is a very powerful tool. Did you know it was possible to combine a customer service help
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Web Based Help Desk Software Does More Than You Think

Web Based Help Desk Software Does More Than You Think | Online Help Desk Software | Scoop.it
Many people are familiar with the customer-facing side of web-based help desk software from dealing with companies that use it. This software is a favorite of
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How The ITIL Guiding Principles Relate To The Service Desk

How The ITIL Guiding Principles Relate To The Service Desk | Online Help Desk Software | Scoop.it
Announced on 13th March 2015 and launched on the 1st of February 2016, ITIL Practitioner has been touted as the most significant evolution in the 20 year
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5 Ways Service Desk Can Handle A Major Incident

5 Ways Service Desk Can Handle A Major Incident | Online Help Desk Software | Scoop.it
Picture the scene: It’s a nice calm day on the service desk, the clients are happy, the users are satisfied and the agents are calm and settled. The sun is
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Make Chaos Into Order With Online Help Desk Software

Make Chaos Into Order With Online Help Desk Software | Online Help Desk Software | Scoop.it
The customer service systems of days gone by can no longer keep up with the demands of business. Now, people aren't willing to wait on the phone for a half an
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