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Infographic: Building Design-Driven Companies

Infographic: Building Design-Driven Companies | On Service Design | Scoop.it
It is only until recent times that companies - startups, SMEs and MNCs -
are beginning to understand the true potential of design. They have
realized that not only they can design communication, products, and
services, but also to design the business itself.

Only when the business is designed itself, companies will be able to have a
system to continuously innovate and grow by design.

How do you design the business in order to become design-driven? This
infographic should help you.

Embed this infographic (via Slideshare)
Mervi Rauhala's insight:

Could it also be human or value-driven?

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Design Thinking 101: Customer Journey Mapping

This is "Design Thinking 101: Customer Journey Mapping" by Peer Insight on Vimeo, the home for high quality videos and the people who love them.
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Buying into service design

a presentation Erik Roscam Abbing did for 'the web and beyond' on how service design should combine design and business thinking, insights and metrics, money a…
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Designing With People | Putting people at the heart of the design process

Designing With People | Putting people at the heart of the design process | On Service Design | Scoop.it
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Methods dor designers described in detail.

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Implementing Lean UX: The Practical Guide to Lean User Experience

Copyright © 2012-2013 Brilliant Experience Implementing LeanUX: The practical guide to lean user experience John Whalen UX Lead & Founder, Brilliant Experi

Via siobhan-o-flynn
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The Persona Core Poster - a service design tool

The Persona Core Poster - a service design tool | On Service Design | Scoop.it
Since years I am working with personas from aspirational to reality. Most of the time I am following the same basic questions and approach while developing the personas. Finally I found time to des...
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Great template for creating personas #servicedesign

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How to Use Customer Journey Maps

How to Use Customer Journey Maps | On Service Design | Scoop.it
A guide on how you can use customer journey maps and science to improve how your translation clients remember their experience (How to Use Customer Journey Maps http://t.co/ykWZgfIZSF via @transbunko...
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Service Blueprint

e -ser vicelization a blueprin t & visu ac ourse prepared by yves pigneur scenes drawn rd by valérie juilla
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Great slideshare explaining service blueprints.

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Palmu - Service design in a highly complex public organization - ca...

The Palmu entry for the Service Design Achievement of the Year in Finland 2013 award. Over 700 employees, 130 different operating systems and programs, 27 Depa
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Designing for Multi-touchpoint Experiences

Want to help your team and stakeholders develop a mindset for designing and delivering multi-touchpoint service experiences before getting caught up in constr
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Service Design Research at Linköping University

SLIDE NOTES IN SLIDE TAB BELOW. A quick description of the research we are doing within Service Design at Linköping University. Held at Service Design Network (RT @sdnsweden: First Service Design PechaKucha was a great success!
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Pecha Kucha -presentation about Service design. Would have like to hear this :)

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Designing the Organization from Service Design Perspective

Designing the Organization from Service Design Perspective | On Service Design | Scoop.it
An inside look at 2 User Experiences that constitute the basis of Service
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What is the Value of Service Design?

The team at Nile are heavily involved and supportive of the service design community, both through local activities and the Service Design Network (http://www.service-design-network.org),…
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Excellent yet short video explaining the value of service design for business.

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AC4D Design Library

AC4D Design Library | On Service Design | Scoop.it
Practical resources to support the process of design
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Great tool kit for designers. CC-licensed.

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Listening: The Hardest Part: Design Thinking methodology of innovation, the first major phase is Empathy.

Listening: The Hardest Part: Design Thinking methodology of innovation, the first major phase is Empathy. | On Service Design | Scoop.it

For many in the innovation field, the hardest task is listening – real listening, deep listening. To listen without building a mental model or rushing to a conclusion is a cultivated skill. To listen to a person’s summary of your product or service and honor their experience as the only experience that matters is not only a great courtesy, but it can be a competitive advantage; that is, if you are willing to collect feedback from a lot of customers and apply adaptive intelligence. The hardest part is just listening. In the Design Thinking methodology of innovation, the first major phase is Empathy.


Via Edwin Rutsch, Jesse Soininen
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10 Golden Rules For Design Thinking

As a manager you need control, but you also need to leave your team space to be innovative. Here are 10 rules to help faciliate your design thinking team.
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service-blueprint-for-mewaste-campaign.jpg (842x595 pixels)

service-blueprint-for-mewaste-campaign.jpg (842x595 pixels) | On Service Design | Scoop.it
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Service Blueprint

 

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Storyboard That: The World's Best FREE Online Storyboard Creator

Storyboard That: The World's Best FREE Online Storyboard Creator | On Service Design | Scoop.it
Looking for an amazing, fun, free, and easy to use online storyboard creator? See why students, screenwriters, and businesses love Storyboard That.

Via José Carlos
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RainboWillis's curator insight, October 4, 2013 7:00 PM

Looks like...Pixton, crossed with Amazon's storyboarding tool? Except both of those have higher price-points for educators, and I can see how this offering, which cuts somewhere between the stilted Amazon version and the extremely customizable Pixton, hits a nice balance between constraint and freedom. Easier to use than Pixton, though not quite as powerful. Cheap, and pretty good looking.

Judy Kundert's curator insight, October 31, 2013 5:00 PM

Here's a neat tool . It looks like a an easy fun way to create a story or message.

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A Five-Step Process For Conducting User Research | Smashing UX Design

A Five-Step Process For Conducting User Research | Smashing UX Design | On Service Design | Scoop.it
User research helps us to understand how other people live their lives, so that we can respond more effectively to their needs with informed and inspired design solutions.
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Public Service Design / Service Design Drinks Berlin

After a terrific Gov Jam in early June ‘public service design’ was the topic of the summer Service Design Drinks in Berlin. A short input was followed by an
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Seth's Blog: Self service requires information, which requires design

Seth's Blog: Self service requires information, which requires design | On Service Design | Scoop.it
Consider travel as an example: If you've arranged the flights on the monitor in order of flight time, not destination, requiring me to stop and take out my ticket, you have failed. If you've hidden the room numbers (or given...
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