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Big data: 5 ways it's changing the world - RCR Wireless News

Big data: 5 ways it's changing the world - RCR Wireless News | Retail Innovation & Customer Experience | Scoop.it
Big data is changing the world. The ability to harness and analyze it is big business. This is five ways big data is shaping the future.
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The State of Virtual Agents

The State of Virtual Agents | Retail Innovation & Customer Experience | Scoop.it
Jacada provides digital transformation solutions that improve the effectiveness of customer interactions. Jacada agent desktop and process optimization solutions help companies reduce the cost of their operations, drive customer satisfaction and provide a complete return on investment within 12 months of deployment. Jacada is the pioneer of Visual IVR and the leader in Contact Center Agent Scripting.
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Marketers Need to Stop Focusing on Loyalty and Start Thinking About Relevance

Marketers Need to Stop Focusing on Loyalty and Start Thinking About Relevance | Retail Innovation & Customer Experience | Scoop.it

To become a living business, companies should expand their thinking to include the following five P’s as well: purpose, pride, partnership, protection, and personalization. These form a simple and comprehensive test of relevance. The first four extend from the top to the bottom of the psychological hierarchy—from what Maslow called “self-actualization” or fulfilling your full potential, to safety, a more basic need. The fifth, personalization, enables companies to connect with customers around any of these needs.

Purpose: Customers feel the company shares and advances their values.
Pride: Customers feel proud and inspired to use the company’s products and services.
Partnership: Customers feel the company relates to and works well with them.
Protection: Customers feel secure when doing business with the company.
Personalization: Customers feel their experiences with the company are continuously tailored to their needs and priorities.

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Retail's New Dawn: The End Of The So-Called Retail Apocalypse

Retail's New Dawn: The End Of The So-Called Retail Apocalypse | Retail Innovation & Customer Experience | Scoop.it
Retailers across the world face an unprecedented pace of change . From how they acquire customers, to how they structure a supply chain to how they think about the in-store experience -- retail is quickly evolving to meet rapidly shifting customer expectations.
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The Death Of Boring Retail: Exclusive Q&A With Steve Dennis 

The Death Of Boring Retail: Exclusive Q&A With Steve Dennis  | Retail Innovation & Customer Experience | Scoop.it
In this exclusive Q&A, industry expert Steve Dennis shares his predictions and recommendations for retailers struggling to find the best ways t
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Why Data Is The Most Important Currency Used In Commerce Today

Why Data Is The Most Important Currency Used In Commerce Today | Retail Innovation & Customer Experience | Scoop.it
Data is now considered one of the most important commodities. An explosion of consumer data has enabled companies to more easily forge one-to-one relationships by offering tailored experiences and recommendations. Now, these savvy consumers have come to expect this type of personalized interaction.
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How brick-and-mortar stores gather data on customers

How brick-and-mortar stores gather data on customers | Retail Innovation & Customer Experience | Scoop.it
Tech companies like RetailNext have been able to create solutions for brick and mortar stores to gather data on consumers — often using cameras and deep learning. It is poised to lead to the future of shopping.
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The 12 Different Ways for Companies to Innovate

A framework called the “innovation radar” can help companies identify opportunities for innovation.
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Nordstrom will stop reporting online and in-store sales separately 

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5 Game-Changing Technologies Leaders Will Rapidly Adopt

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What’s In Store For 2018 Four Retail And Point-of-Purchase Industry Trends

What’s In Store For 2018 Four Retail And Point-of-Purchase Industry Trends | Retail Innovation & Customer Experience | Scoop.it
We’ve made another jog around the sun and look forward to what 2018 has in store for our industry. This past year, the expansio
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2018 Will Be The Year Of AI And Voice Technology

2018 Will Be The Year Of AI And Voice Technology | Retail Innovation & Customer Experience | Scoop.it
Study finds that 43 percent of consumers are willing to interact with AI via a voice-controlled device.
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Shoptalk 2018: Day 4 Takeaways—Radical Retail, Anti-Amazon AI and Supply-Chain Startups

Shoptalk 2018: Day 4 Takeaways—Radical Retail, Anti-Amazon AI and Supply-Chain Startups | Retail Innovation & Customer Experience | Scoop.it
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Steven Saura's curator insight, March 26, 12:24 PM

The transformation continues

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Shoptalk 2018: Day 3 Takeaways—Global Marketplaces, New Retail Trends and Digital Commerce Reinvented

Shoptalk 2018: Day 3 Takeaways—Global Marketplaces, New Retail Trends and Digital Commerce Reinvented | Retail Innovation & Customer Experience | Scoop.it
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Physical Retail Is Not Dead: Boring Retail Is

Physical Retail Is Not Dead: Boring Retail Is | Retail Innovation & Customer Experience | Scoop.it
The death of physical retail is greatly exaggerated. As retail performance bifurcates, middling retailers will lose out and close physical stores in droves.
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Retail’s great bifurcation

Retail’s great bifurcation | Retail Innovation & Customer Experience | Scoop.it
It's not that malls are dying. In fact, many malls are not only surviving, quite a few are thriving. Despite all the doomsayers, physical retail is not facing extinction. Not only are many retailers opening significant numbers of profitable locations, many of the most highly valued and rapidly growing pure-play online brands are opening brick &…
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Shoptalk 2018: Day 2 Takeaways—Same-Day Delivery, Scan and Go and Augmented Reality

Shoptalk 2018: Day 2 Takeaways—Same-Day Delivery, Scan and Go and Augmented Reality | Retail Innovation & Customer Experience | Scoop.it
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12 Essential Innovation Insights

We searched the MIT SMR archives to find 12 essential innovation insights.
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The 5 Requirements of a Truly Innovative Company

The 5 Requirements of a Truly Innovative Company | Retail Innovation & Customer Experience | Scoop.it
must be unique and compelling to the consumer, create a competitive advantage, sit on a migration path that can yield further innovations, and provide consumers with more value than anything else in the market.
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Seven Technologies Remaking the World

Seven Technologies Remaking the World | Retail Innovation & Customer Experience | Scoop.it
This MIT SMR executive guide introduces business leaders to the technologies that are reshaping our world.
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In shifting retail battle, Nordstrom acquires two tech startups to further boost its digital credibility 

In shifting retail battle, Nordstrom acquires two tech startups to further boost its digital credibility  | Retail Innovation & Customer Experience | Scoop.it
Nordstrom’s continued effort to compete in an evolving retail world increasingly dominated by at least one giant tech company has prompted the 117-year-old…
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Inside QVC's Digital Domination

Inside QVC's Digital Domination | Retail Innovation & Customer Experience | Scoop.it
Worldwide, QVC engages shoppers over 15 broadcast networks reaching more than 360 million homes, seven websites, and 195 social pages. Founded in 1986 by Jo
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'New retail' to VR: The hottest digital technologies in China that you should know about

'New retail' to VR: The hottest digital technologies in China that you should know about | Retail Innovation & Customer Experience | Scoop.it
For a long time, China had been called the world’s factory for manufacturing and assembly – which seems to be unrelated to creativity.
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Merchants Don't Have The Tech Shoppers Want

Merchants Don't Have The Tech Shoppers Want | Retail Innovation & Customer Experience | Scoop.it
Everywhere you look, something new and exciting is changing the way people shop, dine and go out. And payments is a huge part of that, from pa
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