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2014 Top 50 Most Active Influencers in #CX - Customer Experience | MindTouch - Customer Success Software

2014 Top 50 Most Active Influencers in #CX - Customer Experience | MindTouch - Customer Success Software | Nursing leadership | Scoop.it

MindTouch has once again created a Top 50 list of Influencers to identify, chart, and highlight the accomplishments of active thought leaders in the customer success space.

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Insurgency: Doctors, Nurses Groan Under Deluge Of Casualties - Leadership Newspapers

Insurgency: Doctors, Nurses Groan Under Deluge Of Casualties - Leadership Newspapers | Nursing leadership | Scoop.it
Insurgency: Doctors, Nurses Groan Under Deluge Of Casualties Leadership Newspapers Public Relations Officer (PRO) of the FMC, Muhammadu Adamu Dodo, told LEADERSHIP Weekend that the hospital usually runs out of bed space whenever these victims are...
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EHLP-Aspiring healthcare leaders

to serve as a resource for Aspiring Health Care Leaders.
Mouayad Al Mohtar's insight:
Empowering leadership skills from a skydiver
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Leadership In Nursing Practice: Changing the Landscape of Health Care by Tim Porter-O'Grady, Kathy Malloch - EbookNetworking.net

Leadership In Nursing Practice: Changing the Landscape of Health Care by Tim Porter-O'Grady, Kathy Malloch - EbookNetworking.net | Nursing leadership | Scoop.it
Leadership In Nursing Practice: Changing the Landscape of Health Care, a book by Tim Porter-O'Grady, Kathy Malloch (RT @kmap2: Leadership In Nursing Practice/Tim Porter-O'Grady, Kathy Malloch #books http://t.co/Gqx0mof9LU)...
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”People don't buy what you do,they buy why you do it .“

”People don't buy what you do,they buy why you do it .“ | Nursing leadership | Scoop.it
Speak Freely. Write Your World.
Mouayad Al Mohtar's insight:
”People don't buy what you do,they buy why you do it .“
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Mentoring and Leadership Development: The Future of Nursing Scholars Program

Mentoring and Leadership Development: The Future of Nursing Scholars Program | Nursing leadership | Scoop.it
Julie A. Fairman, co-director of the Future of Nursing Scholars program, discusses the program and application process.
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Because you care: new frontline nursing and midwifery leadership programme open for applications NHS Leadership Academy| NHS Leadership Academy

Jane Cummings, chief nursing officer of England, said: “I’m delighted to welcome the Frontline nursing and midwifery programme.
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The four failing steps VS the four successful steps in implementing change.

The four failing steps VS the four successful steps in implementing change. | Nursing leadership | Scoop.it
Mouayad Al Mohtar's insight:

 

The four failing steps VS the four successful steps

in implementing change 

 

1-Excessive information at early stages

Managers are likely to get immediate resistance once they start a change effort  by telling people why they should change.They fail to realize the time needed for others to understand the need for change.They expect that people will pursue change after sending few lazy emails or after holding few meeting explaining the need of change.Most likely their change efforts will fail.

 

2-Not enough communication on a later stages

Where the major mistake most managers commit;they don't share enough information and updates with their followers  and which in turn keeps them frustrated and disengaged.

managers at this stage tend to quickly judge  individuals as resistors and give up on the change effort and the people too early.

 

3-Talking about change VS creating opportunities

Mangers that take too much time talking about change rather than creating opportunities ,negatively impact the early adopters that are so willing to change.

In fact this will ruins the manger’s integrity and break the chain of trust between the managers and the their followers.

 

4-Telling and selling strategy associated with order, and punish strategy.

When these telling and selling strategies fail to get results, managers add more pressure and order people to change. Using power and authority as the basis for getting results, managers force the changes and threaten that failure to change will result in punishment, such as a job reassignment, layoffs, or loss of benefit

 

 

 

Analyzing the 4 common mistakes and putting all together and as a result;employees will feel that they are forced to change especially with the vertical one direction behavioral style where mangers never ask for feedback and don't create opportunities for the creative and innovative people that in turn get frustrated ,disengaged  and the change initiative will end up in failure.

 

So how to begin a successful change process?

The four successful steps for introducing change

1-Executive development 

Managers should keep on their professional development especially when it comes to implementing  change;If they don't have the sufficient knowledge and expertise, they will end up failing in communicating the change initiative to their followers.

 

2-Utilization of proper change model

 

A proper change model can serve as a successful primary plan to implement change since it can help  mangers to analyze several components in regards to the awareness ,desire,knowledge,ability and the reinforcement to make sure that the change initiate is possible.

 

3-Organizational behavior

Organization should be careful in choosing the proper change initiate.

An overhauling change cannot be implemented if the organization is operating in traditional tinkering behavior ;moreover transformational change cannot be implemented by transactional mangers.

 

 

4-Promote a culture of change

When change is needed people should learn new behaviors and this will shift them away from the comfort zone.change agents should get the proper support from their management since they will be infectious in spreading change and help in en-culturing it in the work environment.

 

 

By Mouayad Mohtar,RN,EHLP,MHCLPMasters and executive certificate in healthcare leadership from Cornell University School of Human Ecology MBA-Healthcare Administration  

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The Changing Role of Nurse Leadership in Today's Healthcare Industry

The Changing Role of Nurse Leadership in Today's Healthcare Industry | Nursing leadership | Scoop.it
The role of nurse leaders has become more vital amid the many changes in the healthcare industry. But how can they themselves adapt? (Concern over #hospitals, #nursing homes, hospices and home cares publishing their patient satisfaction surveys.
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EHLP-Executive Healthcare Leadership to aspire healthcare Leaders

EHLP-Executive Healthcare Leadership to aspire healthcare Leaders | Nursing leadership | Scoop.it

Aspiring Health Care Leaders.

Mouayad Al Mohtar's insight:

The four steps to self satisfaction

 
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Healthcare Innovations in the 'Shark Tank' - UConn Advance (blog)

Healthcare Innovations in the 'Shark Tank' - UConn Advance (blog) | Nursing leadership | Scoop.it
UConn Advance (blog) Healthcare Innovations in the 'Shark Tank' UConn Advance (blog) The School of Nursing's version of the competition is an outgrowth of a course in nursing leadership.
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Education as a Springboard for Transformational Leadership Development: Listening to the Voices of Nurses | The Journal of Continuing Education in Nursing

Education as a Springboard for Transformational Leadership Development: Listening to the Voices of Nurses | The Journal of Continuing Education in Nursing | Nursing leadership | Scoop.it
The Journal of Continuing Education in Nursing | Nurses must assume a transformational leadership role in increasing the quality, safety, access, and value in the health care system.
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Because you care: new frontline nursing and midwifery leadership programme open for applications NHS Leadership Academy| NHS Leadership Academy

Jane Cummings, chief nursing officer of England, said: “I’m delighted to welcome the Frontline nursing and midwifery programme.
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Rescooped by Mouayad Al Mohtar from Nursing leadership
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The four failing steps VS the four successful steps in implementing change.

The four failing steps VS the four successful steps in implementing change. | Nursing leadership | Scoop.it
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Mouayad Al Mohtar's curator insight, February 21, 2014 5:22 AM

 

The four failing steps VS the four successful steps

in implementing change 

 

1-Excessive information at early stages

Managers are likely to get immediate resistance once they start a change effort  by telling people why they should change.They fail to realize the time needed for others to understand the need for change.They expect that people will pursue change after sending few lazy emails or after holding few meeting explaining the need of change.Most likely their change efforts will fail.

 

2-Not enough communication on a later stages

Where the major mistake most managers commit;they don't share enough information and updates with their followers  and which in turn keeps them frustrated and disengaged.

managers at this stage tend to quickly judge  individuals as resistors and give up on the change effort and the people too early.

 

3-Talking about change VS creating opportunities

Mangers that take too much time talking about change rather than creating opportunities ,negatively impact the early adopters that are so willing to change.

In fact this will ruins the manger’s integrity and break the chain of trust between the managers and the their followers.

 

4-Telling and selling strategy associated with order, and punish strategy.

When these telling and selling strategies fail to get results, managers add more pressure and order people to change. Using power and authority as the basis for getting results, managers force the changes and threaten that failure to change will result in punishment, such as a job reassignment, layoffs, or loss of benefit

 

 

 

Analyzing the 4 common mistakes and putting all together and as a result;employees will feel that they are forced to change especially with the vertical one direction behavioral style where mangers never ask for feedback and don't create opportunities for the creative and innovative people that in turn get frustrated ,disengaged  and the change initiative will end up in failure.

 

So how to begin a successful change process?

The four successful steps for introducing change

1-Executive development 

Managers should keep on their professional development especially when it comes to implementing  change;If they don't have the sufficient knowledge and expertise, they will end up failing in communicating the change initiative to their followers.

 

2-Utilization of proper change model

 

A proper change model can serve as a successful primary plan to implement change since it can help  mangers to analyze several components in regards to the awareness ,desire,knowledge,ability and the reinforcement to make sure that the change initiate is possible.

 

3-Organizational behavior

Organization should be careful in choosing the proper change initiate.

An overhauling change cannot be implemented if the organization is operating in traditional tinkering behavior ;moreover transformational change cannot be implemented by transactional mangers.

 

 

4-Promote a culture of change

When change is needed people should learn new behaviors and this will shift them away from the comfort zone.change agents should get the proper support from their management since they will be infectious in spreading change and help in en-culturing it in the work environment.

 

 

By Mouayad Mohtar,RN,EHLP,MHCLPMasters and executive certificate in healthcare leadership from Cornell University School of Human Ecology MBA-Healthcare Administration