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If You Undervalue the Consumer, Your Firm Will Underperform | CMO Strategy - Advertising Age

If You Undervalue the Consumer, Your Firm Will Underperform | CMO Strategy - Advertising Age | News on customer relations | Scoop.it
Too often firms optimize just individual campaigns, channels or media. What really matters is growing the aggregate value of each customer relationship.
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How Theatre Can Improve Customer Service | Blogging Tips

How Theatre Can Improve Customer Service | Blogging Tips | News on customer relations | Scoop.it
Good actors create connections with people, convey meaning and emotion. Discover what two very different fields such as theatre and customer service have in common!
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Customer Strategist Simge Alpargun: Building a Multichannel ...

Customer Strategist Simge Alpargun: Building a Multichannel ... | News on customer relations | Scoop.it
... and branches to resolve more complaints; they can measure the effectiveness of ATMs in basic product sales and then the effectiveness of branches in complaint resolution and compare these two effectiveness ratios.
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Group aims to create 100,000 customer service jobs - USATODAY.com

Group aims to create 100,000 customer service jobs - USATODAY.com | News on customer relations | Scoop.it

An ambitious effort to create 100,000 U.S. customer service representative jobs by 2013 will be launched Thursday by a coalition.
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What It Takes to Succeed as a Customer Service Representative | The Social Customer

What It Takes to Succeed as a Customer Service Representative | The Social Customer | News on customer relations | Scoop.it
Image The best customer service representatives focus on people. They are good listeners, good communicators, and convey to us a positive and patient demeanor.
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Survey: Better after-sales service in maturing market - China Daily

Survey: Better after-sales service in maturing market - China Daily | News on customer relations | Scoop.it
China DailySurvey: Better after-sales service in maturing marketChina DailyBEIJING - Customer satisfaction with after-sales dealer services by domestic auto brands Roewe, Dongfeng Fengshen, Chery, FAW Car and Geely Gleagle are above the industry average,...
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Autos Insider | Ford leads Big 3 in J.D. Power customer satisfaction survey | The Detroit News

Autos Insider | Ford leads Big 3 in J.D. Power customer satisfaction survey | The Detroit News | News on customer relations | Scoop.it
Porsche topped this year’s J.D. Power and Associates customer satisfaction survey, with Jaguar and BMW coming in second and third. But Ford Motor Co.
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10 companies worst at satisfying customers - OCRegister

10 companies worst at satisfying customers - OCRegister | News on customer relations | Scoop.it
International Business Times10 companies worst at satisfying customersOCRegisterBy JAN NORMAN / THE ORANGE COUNTY REGISTER At a time when companies ought to be doing everything they can to attract and keep customers, overall customer satisfaction ...
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Is Your Startup Solving Problems?

the first question I asked myself and I encourage every first time entrepreneur to ask is this: Am I solving a common problem with this product? If you aren't then there could be a tough task ahead in the user-acquisition department.
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Five Forbidden Phrases For Effective Problem-Solving | BestPageInfoListing.info

Five Forbidden Phrases For Effective Problem-Solving http://t.co/zwzyBMU...
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Problem Solving: A Powerful Strategy For Solving a Problem

Problem Solving: A Powerful Strategy For Solving a Problem | News on customer relations | Scoop.it
Problem Solving: Whenever you have a problem, the one thing you should do to solve your problem before chasing off after a solution.
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Customer Satisfaction and Customer Loyalty: It’s Like “Like vs. Love” | Business 2 Community

Customer Satisfaction and Customer Loyalty: It’s Like “Like vs. Love” | Business 2 Community | News on customer relations | Scoop.it
Are you customers satisfied? That’s good, right? Well, yes for the short term.  But in the long term, it’s not necessarily enough.
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Employee Satisfaction = Customer Satisfaction

Employee Satisfaction = Customer Satisfaction | News on customer relations | Scoop.it
Paul discusses how employee satisfaction can impact the success of you organization and help you deliver customer satisfaction...
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Nkem Mpamah's curator insight, July 13, 2015 3:38 PM

Employee Satisfaction = Customer Satisfaction. Do you Agree?

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Why Enhancing Experience Can Improve Customer Service

Why Enhancing Experience Can Improve Customer Service | News on customer relations | Scoop.it
Article from Content Workers and entitled Why Enhancing Experience Can Improve Customer Service - By Martin Hofschroer.
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Assistly Cloud Based Customer Service | Business News Daily

Assistly Cloud Based Customer Service | Business News Daily | News on customer relations | Scoop.it
Assistly is a cloud-based customer service platform that helps businesses listen to and support customers in real time via email, self-service FAQs, live-agent chat and social networks like Twitter and Facebook.
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Customer Satisfaction Means Success

Customer Satisfaction Means Success | News on customer relations | Scoop.it
How happy are your customers?
The answer to this question can say a lot of things about your company. If your customers are happy, that means you're meeting their needs.
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10 Golden Rules For Customer Satisfaction | Sales Sells

10 Golden Rules For Customer Satisfaction | Sales Sells | News on customer relations | Scoop.it
Satisfied customers are your best ambassadors. For this reason I thought it would be worth the effort to take a closer look at some characteristics of customer-oriented organizations. What do they do differently and what can we learn from them?
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Program fuels student creativity - Williston Daily Herald

Program fuels student creativity - Williston Daily Herald | News on customer relations | Scoop.it
Program fuels student creativityWilliston Daily HeraldThe Williston Summer School program, housed at Wilkinson Elementary School, just finished up a week full of creativity, brainstorming and problem solving.
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Study: Facebook at bottom on customer satisfaction

Study: Facebook at bottom on customer satisfaction | News on customer relations | Scoop.it
Measuring customer satisfaction with a variety of Web sites, from news portals to search engines to social networks, a new study finds Facebook in last place. Read this blog post by Lance Whitney on Digital Media.
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Lessons in customer service from the best and worst companies on Twitter | opensource.com

Lessons in customer service from the best and worst companies on Twitter | opensource.com | News on customer relations | Scoop.it
Great article on customer experience using a tool like Twitter.
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BofA, US Airways, Time Warner Cable on 'most-hated companies' list - Bizjournals.com

BofA, US Airways, Time Warner Cable on 'most-hated companies' list - Bizjournals.com | News on customer relations | Scoop.it
BofA, US Airways, Time Warner Cable on 'most-hated companies' listBizjournals.comThe cable television provider had a satisfaction rating of 59 out of 100 on The Atlantic's report. Time Warner reported $18.9 billion in Capital Region revenue in 2010.
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Why Happy Employees Mean Happy Customers

Why Happy Employees Mean Happy Customers | News on customer relations | Scoop.it
The customer may always be right, but you better be sure to treat your employees right too. A new study identifies job satisfaction as a key driver of higher customer satisfaction and repeat business.
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