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Rescooped by Barry Long from Digital-News on Scoop.it today
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IT help desks adopt self service strategy as staff cuts hit

IT help desks adopt self service strategy as staff cuts hit | News & Information | Scoop.it
Almost all service desks will use self-service tools to help them cope amid job cuts which have left IT help desks with a huge drop in staff numbers since recession kicked in six years ago

Via Thomas Faltin
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Hot Topic 3: Service desk fire-fighting – part one - ServiceDesk360 ...

Hot Topic 3: Service desk fire-fighting – part one - ServiceDesk360 ... | News & Information | Scoop.it
While other Hot Topics come and go, one challenge remains constant for service desks: managing the daily workload. This article asks why IT support is all too often in fire-fighting mode and what can be done to douse the ...
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Managing Server Performance? Stop Using Server Management Tools - Data Center Knowledge

Managing Server Performance? Stop Using Server Management Tools - Data Center Knowledge | News & Information | Scoop.it
Managing Server Performance? Stop Using Server Management Tools
Data Center Knowledge
That way, we can manage our servers' performance from the point-of-view of our users.
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