New Customer - Passenger Experience
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New Customer - Passenger Experience
Everyone is now focused on the customer experience to drive more brand loyalty, in return increase revenues, while streamlining cost structures. All topics are discussed and considered, #Management / #Leadership, #Customer #Journey, #Social #Media, #Content #Marketing, #Mobile, #Data and many more as they all impact a customer / passenger #experience. Get ready to navigate the next business and social trends that will impact everyone's bottom line. If you want to engage further, reach out via all my social networks, starting with Twitter: @Eric_Determined - Representing new ventures in entertainment, mobile and social engagement - Connect with me via LinkedIn:
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Shift in Buyer Behavior?

Shift in Buyer Behavior? | New Customer - Passenger Experience |
scientific studies that appear to show that experiences, not objects, bring the most happiness. The Internet is bursting with the “Buy Experiences, Not Things” type of stories that could give retailing executives nightmares.
Eric_Determined / Eric Silverstein's insight:

"Experiences, not objects bring the most happiness"

Share examples from your favorite brands, how are they differentiating their shopping experiences?

Great insight from @HirokoTabuchi @nytimes

#Gamification drives engagement

Colin Taylor TRG's curator insight, August 15, 2015 4:43 PM

A good read  for everyone engaged in improving the customer experience - #custexp #custserv #callcenter

Glenn Cooper's curator insight, August 17, 2015 1:31 AM

SHIFT? THERE IS NO SHIFT! Emotional experience has always been the root motivator. They needed scientists to tell them that?

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@eBay enhances #mobile shopping experience

@eBay enhances #mobile shopping experience | New Customer - Passenger Experience |
Eric_Determined / Eric Silverstein's insight:

eBay understands the need to continuously innovate in order to keep pace with Amazon, Walmart and others.


They are putting a focus on Mobile:


Better shopping experiences
EBay has thrown a significant amount of weight behind mobile over the years.

For example, eBay was one of the first to develop a smart watch app earlier this year for Samsung Galaxy devices.

Additionally, eBay updated its fashion and automotive apps in August for a better multiscreen shopping experience.

With showrooming only growing as a bigger concern for bricks-and-mortar retailers this year, there will be a bigger emphasis on branded apps that play up loyalty to compete with online heavyweights such as eBay and Amazon.

 What are your thoughts on same day in-store pickup?
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Navigating the new digital divide

Navigating the new digital divide | New Customer - Passenger Experience |
Deloitte Digital's third digital influence study explores the widening divide between consumers' expectations and retailers' ability to deliver on them.
Eric_Determined / Eric Silverstein's insight:

Digital interactions are expected to influence 64 cents of every dollar spent in retail stores by the end of 2015!

Deloitte shares valuable insight in this #infographic

#Mobile influence plays a critical role.

"Consumers usage of smartphones in-store for price checking declines by 30 percent since last year. Consumers are likely advancing in their sophistication - using mobile more often for inspiration and idea generation earlier in their shopping process, and not simply as price comparison vehicle."

Andria Younger's curator insight, May 15, 2015 9:48 AM

Do you manage customers digital expectation?

Sue Walsh's curator insight, May 17, 2015 7:36 PM

The divide certainly is widening ... however I propose that a new breed of digital entrepreneur (who gets the customer) is appearing ... and they are the ones starting to close the gap!!