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Rescooped by Thomas Faltin from Just Story It!

New Study Says We Take on the Traits of Our Favorite Fictional Characters - Forbes

New Study Says We Take on the Traits of Our Favorite Fictional Characters - Forbes | Digital-News on today |
There's a rather interesting new study out of Ohio State University that says that consuming media may affect us more than we think.


Stories are very powerful. The stories we read and tell ourselves influence how we be and act in the world. The stories we share with others influence how others be and act in the world.


This article talks about a recent Ohio State University study showing the link between stories and behavior.


Which is why the hype about storytelling in the worlds of marketing and branding give me a queasy feeling sometimes.


On the other hand, if we as leaders, business owners, entreprenuers and heads of non-profits choose to do good in the world, understanding the power of stories can allow us to create our worlds and those we interact with more consciously.


If you want to be a certain way as a leader or business owner, read stories that support that.


As a small business or enterprise, what kinds of customers do you want to attract and work with? What kinds of employees do you want to attract to you? Figure that out and share stories in alignment with those desires.


This sounds simple, is not so easy, yet there is great truth and wisdom to these notions and the conclusions of the study shared here.


Makes you wonder and take pause about some of the video games out there.


This review was written by Karen Dietz for her curated content on business storytelling at ;

Via Dr. Karen Dietz
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Rescooped by Thomas Faltin from Just Story It!

What Data Can't Tell You About Customers -- Evoke Stories Instead!

What Data Can't Tell You About Customers -- Evoke Stories Instead! | Digital-News on today |

To really know customers you must engage them face-to-face.

This is a handly little article reminding us all that data and "likes" can only take us so far. If we really want to know our customers to help guide for innovation, marketing, business relationships, and ultimately business growth, then face-to-face interactions are imperative.

OK -- now we've gotten that message, and we are in front of a customer, now what? How do you maximize your time together?

The practical answer is to ask for, and listen to, their stories! That is what this article does not say. Yet that is your path to success.

What stories do you ask for? Ask them to share with you their experiences of your product/service, your company, your marketing/branding, or whatever burning question you need an answer to.

Just remember, most people ask information questions where they get lots of description but little story. That's not so helpful. They will ask someone to describe what they like about their product. In return they will gets answers like, "I like the blue color, and how it fits in my hand." interesting, but not so helpful.

Ask for EXPIENCES instead: "Tell me about the first time you used our product and what that was like ..." In return, you will receive a story rich in material and meaning: "One day I was really struggling one day to open a jar. For some reason my arthritis was really bad that morning and I couldn't get the strength to open that jar. I didn't want to ask my daughter for help because i hate feeling dependent on someone just to open a jar! A friend had given me your handy opener as a gift but I hadn't even taken it out of its packaging yet. That morning I grabbed it but had a devil of a time getting it out of its plastic wrapping! I finally took a scissors to it, which means I probably have blunt scissors now [HINT for changing packaging]. But I finally got it opened and used it on that jar I was struggling with. Voila! It was so easy! I had that jar open in a jiffy. Your design made it very easy in my hands. I checked out your website to see if it came in other colors so I could give it as a gift to friends. Was kind of disappointed in the color selection but I'll make do. I'm sure they will appreciate its ease and cool design like I do."

You get the picture -- haven't customers share experiences is much more valuable. From the little story above you can now dig deeper into the story, or keep asking for later experiences.

Enjoy this process. Take your time -- no need to schedule 20 interviews to aquire tons of material. A handful will do to get you started. Remember you are going for quality, not quantity. You will learn as you go and interviews down the line will be richer and more complex because you will have gotten better at evoking stories from your customers.

I would love to hear about your experiences doing this activity!

This review was written by Karen Dietz for her curated content on business storytelling at

Via Dr. Karen Dietz
Victoria Morgia Jamolod-Umbo's comment, September 6, 2012 9:32 AM
Yes, I am so impressed about this illustration of a fact. Through consistency and perseverance of digging the actual facts and remedies to problems, we can solve problems. It may not be so easy as we thought it could be, but with the proper motivation, we surely can get the optimum results to our goals.