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Internet Marketing | Otimizar o seu site ou Blog | Google, Bing, Yahoo, tecnicas de seo, tags

Internet Marketing | Otimizar o seu site ou Blog | Google, Bing, Yahoo, tecnicas de seo, tags | net narketing | Scoop.it
Tudo o que precisa saber sobre Marketing e Publicidade na Internet. Otimizar o seu site ou Blog,indexar no Google, Bing, Yahoo, tecnicas de SEO, tags. Como usar o gmail, hotmail para campanhas marketing.
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Brand Loyalty Can Be Won or Lost in 76 Seconds, According to LivePerson Global Consumer Engagement Research

Brand Loyalty Can Be Won or Lost in 76 Seconds, According to LivePerson Global Consumer Engagement Research | net narketing | Scoop.it

LivePerson, a provider of digital engagement solutions, today announced the results of its second annual Connecting with Customers research, a comprehensive global study examining trends in online behavior and consumer expectations. The survey revealed that 69% of consumers are more likely to be loyal to a brand that provides live, human assistance at critical moments, and 82% indicate their perception of a brand improves when live chat is available.

 

Most significantly, the research shows the window to win or lose brand loyalty is a mere 76 seconds. Consumers expect access to real-time help within 76 seconds, and if they don't get it, they choose the slower, more frustrating option of email or abandon the site entirely, according to the research....


Via Jeff Domansky, Emanuela Matias
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Jake Parackal's curator insight, December 3, 2013 4:03 AM

The survey revealed that 69% of consumers are more likely to be loyal to a brand that provides live, human assistance at critical moments, and 82% indicate their perception of a brand improves when live chat is available.

LaraBadioli's curator insight, December 3, 2013 8:40 AM

The digital era is massively de-personalizing, so anytime brands can engage their customers with a more personalized, human touch, it makes a meaningful difference," 

Lingua Digitalis's curator insight, December 3, 2013 8:45 AM

76 seconds!

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Out in the Open: The Place Where Android Thrives Outside of Google's Control - Wired

Out in the Open: The Place Where Android Thrives Outside of Google's Control - Wired | net narketing | Scoop.it
Tapscape Out in the Open: The Place Where Android Thrives Outside of Google's Control Wired But in the years since, the forums for Google's open source operating system have grown to the point where they dwarf everything else on the site, and under...
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Blueprint for P2P Society: The Partner State & Ethical Economy

Blueprint for P2P Society: The Partner State & Ethical Economy | net narketing | Scoop.it
A new way to produce is emerging. By this I mean: a new way to produce anything and everything, whether it is software, food, or cities.

Via Flora Moon, David Hain
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David Hain's curator insight, December 3, 2013 4:07 AM

There are bnew ways of working already, we just need to socialise them...

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AdFoc.us | User Center

Earn money for visitors sent to your shortened URLs with AdFoc.us! Get paid for every advertisement viewed through your links.
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Google Nexus 7 discounted for Cyber Monday on eBay - The Verge

Google Nexus 7 discounted for Cyber Monday on eBay - The Verge | net narketing | Scoop.it
IBNLive
Google Nexus 7 discounted for Cyber Monday on eBay
The Verge
Google's new Nexus 7 is one of our favorite small tablets on the market, and there's a pretty solid Cyber Monday deal for the device going on now through eBay.
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Brand Loyalty Can Be Won or Lost in 76 Seconds, According to LivePerson Global Consumer Engagement Research

Brand Loyalty Can Be Won or Lost in 76 Seconds, According to LivePerson Global Consumer Engagement Research | net narketing | Scoop.it

LivePerson, a provider of digital engagement solutions, today announced the results of its second annual Connecting with Customers research, a comprehensive global study examining trends in online behavior and consumer expectations. The survey revealed that 69% of consumers are more likely to be loyal to a brand that provides live, human assistance at critical moments, and 82% indicate their perception of a brand improves when live chat is available.

 

Most significantly, the research shows the window to win or lose brand loyalty is a mere 76 seconds. Consumers expect access to real-time help within 76 seconds, and if they don't get it, they choose the slower, more frustrating option of email or abandon the site entirely, according to the research....


Via Jeff Domansky
more...
Jake Parackal's curator insight, December 3, 2013 4:03 AM

The survey revealed that 69% of consumers are more likely to be loyal to a brand that provides live, human assistance at critical moments, and 82% indicate their perception of a brand improves when live chat is available.

LaraBadioli's curator insight, December 3, 2013 8:40 AM

The digital era is massively de-personalizing, so anytime brands can engage their customers with a more personalized, human touch, it makes a meaningful difference," 

Lingua Digitalis's curator insight, December 3, 2013 8:45 AM

76 seconds!