CustomerServices
34 views | +0 today
Follow
CustomerServices
Hospitality and Tourism industry
Curated by Gagamonster08
Your new post is loading...
Your new post is loading...
Rescooped by Gagamonster08 from I pay with my phone
Scoop.it!

Olympic Hotel Uses Smartphone To Control Check-In, Room Service & TV

Olympic Hotel Uses Smartphone To Control Check-In, Room Service & TV | CustomerServices | Scoop.it

The key to your hotel room is not neccessary when you own an Samsung Galazy S3. Moreover, this gadget can be used for some basics hotel service as well as updating Olympic news immediately through wifi and broadband.

In the future, perhaps guest who owns a smartphone can straight install application upon check in to use hotel service as well as accessing to all the facilities in the hotel during their stay.

A promissing for further development in term of interacting customer through new technology mobile devices while hotel staffs can focus on their customer service. 

 


Via LYDIA
more...
No comment yet.
Scooped by Gagamonster08
Scoop.it!

Service Quality Improvement via evulution IT

Service Quality Improvement via evulution IT | CustomerServices | Scoop.it

With the Evolution of Mobile Device, F&B Industry are adapting this new technology as a tool to improve serivce quality. By using Tablet, particularly Samsung Galaxy Tab, a Singaporean Restaurant approach its customer through more appealed menu, provide visual information and ability to directly making orders through this device. Although there're still challenge appeared such as: voiding order, recommendation time, technical issue, etc. But it help the business in term of improving service quality through focusing customer.

 

more...
No comment yet.
Rescooped by Gagamonster08 from Travel in france
Scoop.it!

24-hour Room Service: Hotel Sezz, St-Tropez

24-hour Room Service: Hotel Sezz, St-Tropez | CustomerServices | Scoop.it

There is no reception desk, just "personal assistant" who plans your stay acorrding to your expectation. This "person" who has strong knowledge about the hotel's facilities, can help or recommend his/her customer  to maximise their pleasant stays. By interact with customer personally, the hotel can improve service quality and fulfill customer's needs while they stay in the hotel. Although there are quastion how effective it is when the hotel is in peak time, but it shows their effort for customer focus what is needed in this industry.


Via Mr Daniel Kibbey
more...
No comment yet.
Scooped by Gagamonster08
Scoop.it!

Complaining Customers: An Opportunity Not a Threat

Complaining Customers: An Opportunity Not a Threat | CustomerServices | Scoop.it

Complains can be seen as apportunities for organizations to improve the service without studying and researchs. it really depends on how the organizations solve the complains to satisfy customer. The way to solve the complain is not only show how the business is good at service quality but also helps business understand more about customer expectation.

 

more...
No comment yet.
Rescooped by Gagamonster08 from Tourism Social Media
Scoop.it!

Starwood Hotels to publish online customer reviews

Starwood Hotels to publish online customer reviews | CustomerServices | Scoop.it

Starwood Hotels is going to approach its customers through their reviews straightly on the business websites. It also provides rating funtion from 1 to 5 which reflects the service quality of hotels in the brand such as: Sheraton, Westin, W and others. Customers can post their commence or assessment about hotel experience via Facebook, Twitter.

 

Although this is very good attempt to approach customer, collect their feedback to improve customer service but there is serious concern about the transparency of the information which is first check reviews for profanity before publishing. It also comsume much time before it appear on the website. It will cause delay time between problem occurs to the point of approaching customer for resolving it.

 

Starwood Hotels might need to put a lot of effort and investment to implemet this system.


Via Wendy Forbes
more...
No comment yet.
Scooped by Gagamonster08
Scoop.it!

Offline survey: How did they find you? | WIHP Magazine

Offline survey: How did they find you? | WIHP Magazine | CustomerServices | Scoop.it

Unsurpisingly that TripAdvisor grows strongly this year. Together with reference group: Family and friend, it suggests that hotel should concern about customer services seriously since one customer has negative experience, the hotel might loose a lot of potential customer who are friends of that particular customer.

 

Although there is a reducing of customer who look through social network for a hotel which means that hotel need to market themselve through third party rather than social networ such as: facebook, twitter, blog. These social network perhaps is for collecting complaints and checking customer satisfication.

more...
No comment yet.
Rescooped by Gagamonster08 from Web Design Portugal
Scoop.it!

Hotel Website Development Services

Hotel Website Development Services | CustomerServices | Scoop.it

Professional Hotel web design and development services. Hotel web design specialist wiithin Madeira and Portugal.

 

A guidline for emplementing a website in the high technology era with the evolution of mobile handset. One smartphone can do mulity task.

 

It helps business owner to approach their market sector easier with the ease accessible website and more intergrating.

 

Web page is not only for computer, it's now for smartphone, tablet and so on.

 

 

 

 

 


Via Chris Szabo
more...
No comment yet.
Scooped by Gagamonster08
Scoop.it!

Wine Whine: What Does "Not Too Expensive" Mean To You? How About To Your Sommelier?

Wine Whine: What Does "Not Too Expensive" Mean To You? How About To Your Sommelier? | CustomerServices | Scoop.it

Service delivery becomes more complex when it comes with price and product. People want what they want and want what they want to pay for. The product and service need to be reasonale and meet their need. Because business is not only about selling product but also understand customer need.

more...
No comment yet.