Mastering Service Innovation
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Encouraging People to Wear Wearable Technology

Encouraging People to Wear Wearable Technology | Mastering Service Innovation | Scoop.it
The next months could well see wearables enter the mainstream consciousness like never before. And yet, wearable technology is not without its critics.
Camilla Evensson's insight:

Intressant att följa hur detta område kan utvecklas i vårdsektorn. Patienterna blir allt mer pålästa om sin egen hälsa eller sjukdom, och att ta steget till att följa egna kurvor, mäta egna värden mm via t ex ett armband ligger nära till hands.

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Mastering Service Innovation
Online magazine on service innovation as collaborative activity of the open online course offered at Karlstad Business School in conjunction with the Service Research Center - CTF: http://hhk.kau.se/msi | #msi151 | @openMSI
Curated by Jörg Pareigis
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Scooped by Camilla Evensson
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Encouraging People to Wear Wearable Technology

Encouraging People to Wear Wearable Technology | Mastering Service Innovation | Scoop.it
The next months could well see wearables enter the mainstream consciousness like never before. And yet, wearable technology is not without its critics.
Camilla Evensson's insight:

Intressant att följa hur detta område kan utvecklas i vårdsektorn. Patienterna blir allt mer pålästa om sin egen hälsa eller sjukdom, och att ta steget till att följa egna kurvor, mäta egna värden mm via t ex ett armband ligger nära till hands.

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Service innovation - a systems view - YouTube

Paul Maglio, professor, University of California, tidigare IBM, USA. Den 16 juni 2014, Karlstad Congress Culture Centre
Camilla Evensson's insight:

The interconnected, complex, service system and value co-creation.

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2. Basing New Commercial Products on "Lead User" Innovations - YouTube

MIT 15.356 How to Develop Breakthrough Products and Services, Spring 2012 View the complete course: http://ocw.mit.edu/15-356S12 Instructor: Eric von Hippel ...
Camilla Evensson's insight:

Eric von Hippel explains that the standard way for picking up innovations is to ask the middle of the target market what they want, and then make it for them. But the non-standard way of picking up innovations is to find the crowd and learn from what they´re doing, and also to learn what users are doing at the leading edge of a trend.

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Camilla Evensson's comment, September 22, 2014 6:37 AM
When I look at many of the innovators in the health care sector that I have been in touch with in my work at the innovation hub, they are lead users according to Hippel, because they obtain high benefit from the solution they have invented. Most of our innovators have had a problem in their working situation and have therefore invented a new product/service (as Hippel says: such users are more likely to innovate “Necessity is the mother of invention!”). The new or improved product will make their work more smooth and/or will give a better care to the patient.
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Service Innovation: The Next Big Thing

Service Innovation: The Next Big Thing | Mastering Service Innovation | Scoop.it
Kristina Lindroos's insight:

So far in the course I start to understand the importance of co-creation but I have a hard time understanding how to get it to work in an old swedish core industri such as the paperindustri. There is a need of structural changes, change in culture and most probably also organizational changes as I see it. This article talks about how IBM have started up a consortium as IBM realized that service innovation isn't a one-company thing. IBM realized that, to fully understand how the field of service innovation was evolving, it needed to be part of the broader community. Is that whats needed in the paper industri to get through with this?

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Camilla Evensson's comment, September 22, 2014 4:31 AM
There are probably many steps that needs to be taken care of and fully understood by companies before service innovation can be an important part of companies´ competitive strategies. One of the first things are probably that they have to realise the importance of service innovation, and why "service innovation reflects the new playing field of business", as quoted in the article. It is probably also important to understand the concept to co-create value to be able to make sense of the sentence "service innovation isn´t a one-company thing". To open the innovation process and let others in to contribute with thier knowledge doesn´t happen over night, probably... But since things are happening in the world, and more and more people, organizations, researchers and companies are talking about this field and it´s importance, one cannot hide too long from starting this discussion and how, why, why not it is important for my specific industry.
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Business Development Plan for an Outsourcing Service | GOOCC

Business Development Plan for an Outsourcing Service | GOOCC | Mastering Service Innovation | Scoop.it
Business Development Plan for an Outsourcing Service http://t.co/5bjbrPtV4b
Jörg Pareigis's insight:

Sounds interesting, but I haven't read through it. If anybody does, let me know what you think.

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Why value co-creation?

Why value co-creation? | Mastering Service Innovation | Scoop.it
In this post I want to elaborate a point I made in the end of my previous “Going beyond ‘producers’ and ‘consumers’” post about the co-created nature of value. Why does service-dominant (S-D) logic...
Jörg Pareigis's insight:

A very good blog post summarizing value co-creation and related perspectives regarding service logic with some great illustrations.

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Camilla Evensson's comment, September 8, 2014 5:38 AM
In the health care sector it is very obvious that the patient and the employe together with a number of other resourses, eg tools, medicine etc, interact to produce value for the customer/patient. It is not the patient alone, and not the employee alone that produces value for the customer/patient.
Jörg Pareigis's comment, September 9, 2014 10:35 AM
Totally agree, Camilla! But do you think that everyone within Health Care considers the customer as co-producer and are the resources designed to be used by the patient or designed from their perspective?
Camilla Evensson's comment, September 12, 2014 3:27 AM
Unfortunately doesn´t everybody within the Health Care sector understand the patient´s role as a co-producer in the service. And many resources are not designed from the patient´s perspective. But this is now slowly changing, since more people, researchers, organizations and others are highlighting this area as important to be able to cope with the large challenges ahead of us in this sector, with larger number of elderly people that needs more and more health care.
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Welcome to the Failure Age! - NYTimes.com

Welcome to the Failure Age! - NYTimes.com | Mastering Service Innovation | Scoop.it
Great article on the backside of innovation with a lot of connections to our course and course design (even if just very slightly).
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Tjänsteinnovation - vad är det? - YouTube

Anders Gustafsson, professor CTF Den 16 juni 2014, Karlstad Congress Culture Centre
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An analysis of the multiple aspects of service innovation, and what makes service innovation differect from product innovation, with Anders Gustafsson, professor CTF.

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How BitCoin is driving Digital Innovation in Entertainment, Media and Communications

Patrik Löwendahl's insight:

BitCoin is interesting from several angles. This point of view focuses on BitCoins being an operand. Although looking deeper into their analysis and adding the fact that BitCoin mining can be done by any machine, one could argue that the actual BitCoin (product) itself is irrelevant. 

It is the different types of operants that are the real disruptor. 

What do you think? 

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Service Convention Sweden - Karlstad CCC

Service Convention Sweden - Karlstad CCC | Mastering Service Innovation | Scoop.it
Världsledande forskning och praktisk tillämpning och ledarskap i tjänsteintensiva organisationer möts i Service Convention Sweden
Camilla Evensson's insight:

The County Council of Värmland (Landstinget i Värmland) is one of the partners in the Service Convention Sweden i Karlstad 9-10 December. We at the Innovation Hub for Helath Care (Innovationssluss Vivan, Landstinget i Värmland) have invited some of our innovators to show their innovations.

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Jörg Pareigis's comment, September 9, 2014 10:37 AM
Thanks for sharing! CTF is also part of this. Should be another great event about Service (innovation) at Karlstad CCC!
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1. The Paradigm Shift from Producer to User Innovation - YouTube

MIT 15.356 How to Develop Breakthrough Products and Services, Spring 2012 View the complete course: http://ocw.mit.edu/15-356S12 Instructor: Eric von Hippel ...
Nina Löfberg's insight:

Eric von Hippel holds an interesting presentation on the paradigm shift from producer to user (to be compared with goods vs. service logic) and its impact on innovation.  

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Kristina Lindroos's comment, September 19, 2014 7:20 AM
... and as Eric describes in the film clip the convential way of working are by marketing finding needs, and R&D to meet those. Thats how the culture and working environment is. If, this could changes, maybe it would be easier for this kind of companies to come up with complete new and revelotionary innovations
Camilla Evensson's comment, September 22, 2014 3:51 AM
Yes, it is interesting how Eric talks about the user and producer innovation paradigms and their interactions, and that we have two paradigms running parallell in the society. An example Eric gives regarding this, that I can relate to in the health care sector, is that the heart lung machine was nothing without the techniques of how to use it, surgeon-to-surgeon. It would probably be easier for production oriented companies to come up with complete new and revolutionary innovations if they would open their innovation process and let their customers in. Beacuse the customers also want the best product, since they are using it every day.
Camilla Evensson's comment, September 22, 2014 3:53 AM
And they know exactly how it works, when and how problems occur etc.