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Manhattan Insider
Round-up of the latest customer and industry news
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Men’s Wearhouse Pursues Omni-Channel Enablement with Manhattan Associates

Men’s Wearhouse Pursues Omni-Channel Enablement with Manhattan Associates | Manhattan Insider | Scoop.it

Men’s Wearhouse is building on an existing implementation of Manhattan Associates’ order management solution with Manhattan's order management and store inventory management solutions.

 

"We've worked with Manhattan on many fronts over the years, including planning, replenishment, warehouse management and, of course, order management," said Hyon Park, CIO, The Men's Wearhouse. "When our business required that we roll out the next set of omni-channel capabilities, taking advantage of the capabilities already in Manhattan's order management solution was the obvious choice."

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Manhattan Order Management VP Brian Kinsella Discusses Omni-Channel Customer Service in Retail Touchpoints

Manhattan Order Management VP Brian Kinsella Discusses Omni-Channel Customer Service in Retail Touchpoints | Manhattan Insider | Scoop.it

In a byline feature for Retail Touchpoints, Manhattan Order Management Vice President Brian Kinsella's, "Why Customer Service is the Achilles Heel of Omni-Channel," examines customer service representatives in an omni-channel world.

 

"Competition has grown fierce in today’s burgeoning omnichannel marketplace. This has, in turn, cast the spotlight on pricing strategies and merchandise assortments as the mainstays of brand differentiation. The Achilles Heel for many retailers has turned out to be the conception and execution of truly seamless customer service across all channels," said Kinsella.

 

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Nautilus Magazine Interviews Manhattan Product Strategist Vivek Sehgal about Supply Chain Logistics

Nautilus Magazine Interviews Manhattan Product Strategist Vivek Sehgal about Supply Chain Logistics | Manhattan Insider | Scoop.it

In "The Secret Life of Everything: Where Your Stuff Comes From," reporter Brandon Keim goes in-depth, examining supply chain logistics. Manhattan Product Strategist Vivek Sehgal discusses logistics clusters.

 

"At this stage of the early 21st century, when transparency has evolved from buzzword to business principle, when it’s possible to track anything just about anywhere, you might think it would be a simple matter to choose some everyday product—a cup of coffee, say, or a pen—and trace the paths taken by its parts and ingredients, from raw material extraction to assembly and their final delivery to you," said Keim.

 

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Manhattan Praised by Industry Analyst for Financial Health, Customer Satisfaction

Manhattan Praised by Industry Analyst for Financial Health, Customer Satisfaction | Manhattan Insider | Scoop.it

Following Manhattan's record Q3 earnings and profit, Logistics Viewpoints published an opinion-editorial by industry analyst Steve Banker, which touts Manhattan's financial health and customer satisfaction.


"Manhattan Associates is one of a relatively small number of companies that can have these quarterly {earnings } calls and actually mostly please both sets of analysts," said Banker.

 

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Modern Materials Handling Interviews Neiman Marcus about Optimizing with Manhattan WMS

Modern Materials Handling Interviews Neiman Marcus about Optimizing with Manhattan WMS | Manhattan Insider | Scoop.it

A true multi-use facility, Neiman Marcus is optimizing its Pennsylvania DC with the help of Manhattan WMS.

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Manhattan Senior Director Peter Schnorbach Authors "Mobile Apps Bring Labor Solutions to the Warehouse Floor" for Food Logistics

Manhattan Senior Director Peter Schnorbach Authors "Mobile Apps Bring Labor Solutions to the Warehouse Floor" for Food Logistics | Manhattan Insider | Scoop.it

In an exclusive byline for Food Logistics, Manhattan Senior Director Peter Schnorbach goes in-depth, examining mobile technology and its impact on labor in the warehouse.

 

"Let’s face it—a supervisor’s day still involves a lot of running back and forth between the warehouse floor and their offices, where the labor management software lives only on their desktop. In this age of mobile technology, the act of having to run back to your computer to get information almost seems archaic," says Schnorbach.

 

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