The A-Z of Live Chat Software
16 views | +0 today
Follow
Your new post is loading...
Your new post is loading...
Scooped by Click4Assistance UK
Scoop.it!

B2B Live Chat: 5 Essential Steps to Success

B2B Live Chat: 5 Essential Steps to Success | The A-Z of Live Chat Software | Scoop.it

On Tuesday we shared with you our experience of exhibiting at the B2B Marketing Expo, where we mentioned that on the second day of the event, one of our senior account managers, Jill Stephens presented a keynote seminar on B2B Live Chat: 5 Essential Steps to Success.


more...
No comment yet.
Scooped by Click4Assistance UK
Scoop.it!

Calling All Call Centres - Optimise Your Chat

Calling All Call Centres - Optimise Your Chat | The A-Z of Live Chat Software | Scoop.it
All kinds of businesses add live chat to their website, but not everyone makes the most of it. B2B o
more...
No comment yet.
Scooped by Click4Assistance UK
Scoop.it!

Click4Assistance Releases Mobile-Friendly Chat

Click4Assistance Releases Mobile-Friendly Chat | The A-Z of Live Chat Software | Scoop.it
Following the server migration and Heartbleed announcement in April the Click4Assistance team is
more...
No comment yet.
Scooped by Click4Assistance UK
Scoop.it!

The Faces Behind Live Chat Software

The Faces Behind Live Chat Software | The A-Z of Live Chat Software | Scoop.it
Adding your operator’s picture not only adds a personal touch to your live chat software, but
more...
No comment yet.
Scooped by Click4Assistance UK
Scoop.it!

Adaptive and Responsive Choices in UK’s 2014 Mobile Market

Adaptive and Responsive Choices in UK’s 2014 Mobile Market | The A-Z of Live Chat Software | Scoop.it

"Since the emergence of the mobile web and subsequent proliferation of smartphones, the UK..."

more...
No comment yet.
Scooped by Click4Assistance UK
Scoop.it!

Live Chat Software For Websites - Click4Assistance UK

Live Chat Software For Websites - Click4Assistance UK | The A-Z of Live Chat Software | Scoop.it
Live Chat Software provided by Click4Assistance UK, customizable, easy to install live online chat software for UK websites. Increase your sales today! Free trial includes Web Analytics.
more...
No comment yet.
Scooped by Click4Assistance UK
Scoop.it!

Balancing Value and Volume with MS Dynamics CRM

Balancing Value and Volume with MS Dynamics CRM | The A-Z of Live Chat Software | Scoop.it

Among the business world it is generally accepted that more customers equal more profit. It doesn't...

more...
No comment yet.
Scooped by Click4Assistance UK
Scoop.it!

Pitfalls of AFK and Out-of-Office

Pitfalls of AFK and Out-of-Office | The A-Z of Live Chat Software | Scoop.it
Out-of-Office is one of the most useful and standard e-mail features, it lets customers and colleagu
more...
No comment yet.
Scooped by Click4Assistance UK
Scoop.it!

IP Blacklist for Better Website Traffic Quality

IP Blacklist for Better Website Traffic Quality | The A-Z of Live Chat Software | Scoop.it
Blacklists are the unsung heroes of the internet that guard our virtual gateways from the ravenous h
more...
No comment yet.
Scooped by Click4Assistance UK
Scoop.it!

World-Leading Hosting for Click4Assistance

World-Leading Hosting for Click4Assistance | The A-Z of Live Chat Software | Scoop.it
On Saturday 12th April, UK engineers from Click4Assistance visited one of the world’
more...
No comment yet.
Scooped by Click4Assistance UK
Scoop.it!

The Power of Free in Live Chat Software

The Power of Free in Live Chat Software | The A-Z of Live Chat Software | Scoop.it
Free is a magic word. Whether in a catalogue, on the TV or in our internet browser, humans are fickl
more...
No comment yet.
Scooped by Click4Assistance UK
Scoop.it!

Reduce Bounce Rate with Customer Engagement

Reduce Bounce Rate with Customer Engagement | The A-Z of Live Chat Software | Scoop.it

Click4Assistance

Click4Assistance UK's insight:

A look into Bounce Rate and the most common inaccurate assumptions.

more...
No comment yet.
Scooped by Click4Assistance UK
Scoop.it!

The Differences Between B2B and B2C Live Chat

The Differences Between B2B and B2C Live Chat | The A-Z of Live Chat Software | Scoop.it

Each organisation will have customers, varying from individuals to businesses. B2B (Business to Business) refers to transactions that are conducted between companies for sales, support, or advisory purposes etc. whereas B2C (Business to consumer), is the exchange of products, services or goods between a company and an individual.


more...
No comment yet.
Scooped by Click4Assistance UK
Scoop.it!

May Competition (Closing Date: Fri 23rd May)

May Competition (Closing Date: Fri 23rd May) | The A-Z of Live Chat Software | Scoop.it
Since its inception nearly a decade ago Click4Assistance has become UK’s market leader for
more...
No comment yet.
Scooped by Click4Assistance UK
Scoop.it!

Visitor-Centric Questions to Answer Your Mobile Queries

Visitor-Centric Questions to Answer Your Mobile Queries | The A-Z of Live Chat Software | Scoop.it
As live chat software experts we provide a wide range of services, including consultation for mobile
more...
No comment yet.
Scooped by Click4Assistance UK
Scoop.it!

Are You a Heavyweight in Mobile Marketing? – 9 Facts to Wrestle

Are You a Heavyweight in Mobile Marketing? – 9 Facts to Wrestle | The A-Z of Live Chat Software | Scoop.it
According to Kantar Worldpanel ComTech, Smartphone penetration in the UK stands at 70% (as of Februa
more...
No comment yet.
Scooped by Click4Assistance UK
Scoop.it!

Don't Forget Us: Why Chat Needs to Support Operators

Don't Forget Us: Why Chat Needs to Support Operators | The A-Z of Live Chat Software | Scoop.it

Customer service and support roles are some of the most stressful occupations of the 21st century...

more...
No comment yet.
Scooped by Click4Assistance UK
Scoop.it!

Why We Sell an Experience, Not a Product

Why We Sell an Experience, Not a Product | The A-Z of Live Chat Software | Scoop.it

A mere twenty years ago you could make a strong product, advertise it, and then sit back and watch the...

more...
No comment yet.
Scooped by Click4Assistance UK
Scoop.it!

How to Evaluate Live Chat Operator Performance

How to Evaluate Live Chat Operator Performance | The A-Z of Live Chat Software | Scoop.it
Whether it’s the number of sales, new customers or website hits – business is all about
more...
No comment yet.
Scooped by Click4Assistance UK
Scoop.it!

To Outsource or Not to Outsource

To Outsource or Not to Outsource | The A-Z of Live Chat Software | Scoop.it
Every growing and live chat software-reliant business will eventually reach a point where they need
Click4Assistance UK's insight:

Examining whether you should outsource or train up in-house chat operators.

more...
No comment yet.
Rescooped by Click4Assistance UK from Click4Assistance UK
Scoop.it!

Spelling Matters in Customer Service

Spelling Matters in Customer Service | The A-Z of Live Chat Software | Scoop.it

29.09% cite poor spelling or grammar as their top pet peeve...

more...
No comment yet.
Scooped by Click4Assistance UK
Scoop.it!

Push and Pull Customers with Live Chat Software

Push and Pull Customers with Live Chat Software | The A-Z of Live Chat Software | Scoop.it
As a rule, every contact with a customer will be a result of push or pull marketing. The Size, indus
more...
No comment yet.
Scooped by Click4Assistance UK
Scoop.it!

Psychological Triggers to Boost Revenue with Live Chat Software

Psychological Triggers to Boost Revenue with Live Chat Software | The A-Z of Live Chat Software | Scoop.it
Click4Assistance UK's insight:

We're not telling you to hypnotize your customers, but...

more...
No comment yet.