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Worst Idea Ever: Fortune 500 Cable Company Turning Off ALL Twitter And Social Media Support - AllTwitter

Worst Idea Ever: Fortune 500 Cable Company Turning Off ALL Twitter And Social Media Support - AllTwitter | Live Chat | Scoop.it
Worst Idea Ever: Fortune 500 Cable Company Turning Off ALL Twitter And Social Media Support ("Worst idea ever" RT @alltwtr: Fortune 500 company turning off all online customer service support http://t.co/Mfz8UHrz...
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British Airways New Customer Service Initiative Has Some Worried - Seattle Post Intelligencer (blog)

British Airways New Customer Service Initiative Has Some Worried - Seattle Post Intelligencer (blog) | Live Chat | Scoop.it
British Airways New Customer Service Initiative Has Some WorriedSeattle Post Intelligencer (blog)Recently, British Airways started keeping information on some of their VIP customers and searching for their images online all in the name of service.
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Big Companies Aren't Using Social Media For Customer Service - Forbes

Big Companies Aren't Using Social Media For Customer Service - Forbes | Live Chat | Scoop.it
Big Companies Aren't Using Social Media For Customer ServiceForbesNew research from customer service company Genesys finds that when it comes to reaching out to their customers online, over half of consumer-facing Fortune 500 companies are “socially...
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How Online Customer Service Can Hurt | The Social Robot

How Online Customer Service Can Hurt | The Social Robot | Live Chat | Scoop.it
As an online shopping aficionado, I consider myself well versed in all that is email customer service.
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Live Guide Blog » Blog Archive » Decreasing shopping cart - Netop

Live Guide Blog » Blog Archive » Decreasing shopping cart - Netop | Live Chat | Scoop.it
Netop Live Guide is the live chat solution helping businesses boost online sales, increase customer satisfaction and reduce service costs. Live Guide offers a full range of tools that improve customer engagement through text, ...
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Businesses Starting To Adopt Live Chat As A Mainstream Online Marketing Facility - San Francisco Chronicle

Businesses Starting To Adopt Live Chat As A Mainstream Online Marketing Facility - San Francisco Chronicle | Live Chat | Scoop.it
Businesses Starting To Adopt Live Chat As A Mainstream Online Marketing FacilitySan Francisco ChronicleCustomer service has become a rarity it seems on the high street of Australia as the major retailers start to lay off their staff.
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Customers' Internet “Live Chat” Changes Direct Event Insurance's Operations - Insurance News Net (press release)

Customers' Internet “Live Chat” Changes Direct Event Insurance's OperationsInsurance News Net (press release)Insurance News - Customers' Internet “Live Chat” Changes Direct Event Insurance's Operations.and more »...
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Online Shopping, Customer Service and Social Network | Digital - Blog

Online Shopping, Customer Service and Social Network | Digital - Blog | Live Chat | Scoop.it
Lab42.com asked 500 online shoppers about their shopping behavior. 66% f them prefer shopping online for diverse reasons: it's cheaper (7/10), larger selection (8/10) and better promotion (7/10). Customer reviews is the first ...
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Chrysler wins converts one customer at a time - The Detroit News

Chrysler wins converts one customer at a time - The Detroit News | Live Chat | Scoop.it
Chrysler wins converts one customer at a timeThe Detroit NewsFor more than a year, the Auburn Hills-based company has been fielding a small but growing army of online customer service representatives whose job is to patrol cyberspace in search of...
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7 Ways to Generate Revenue with Customer Support | Business 2 ...

7 Ways to Generate Revenue with Customer Support | Business 2 ... | Live Chat | Scoop.it
Customer service will always be vital for ensuring customers' loyalty through the swift resolution of their support issues. But as online transactions.
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Why Online Communities Offer a Super Smart Long Term Business ...

Why Online Communities Offer a Super Smart Long Term Business ... | Live Chat | Scoop.it
When you launch an online customer community, you are laying a foundation to help make customers more successful with your products or services. In providing this platform, you are asking your customers and partners to ...
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How to Create a B2B Online Customer Community | Business 2 ...

How to Create a B2B Online Customer Community | Business 2 ... | Live Chat | Scoop.it
Companies are just now beginning to wrap their arms around the wealth of data coming from their online customer community, and it is not just marketing and customer support that reap the rewards. Set up processes to mine ...
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How to turn online customer service into a lost sale

The intrusion of the online chat slowed everything. In my first note, I indicated what I needed for help. Three questions later, the humanoid named Ken asked if I was ready to place the order. I restated what I needed.
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