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Centres d’appels: pourquoi sont-ils si méchants ?

Centres d’appels: pourquoi sont-ils si méchants ? | Lean Entreprise | Scoop.it
Rares sont ceux d’entre vous qui n’ont pas vécu une expérience-client ridicule ou catastrophique avec un centre d’appel, censé pourtant apporter une
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Lean 6S; 5S + Safety

Lean 6S; 5S + Safety | Lean Entreprise | Scoop.it
The lean Manufacturing tool of 6S is 5S plus safety as an extra S. 5S with the added emphasis on safety to ensure a more efficient, well organized and safe work
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What 7 Lean Experts Have To Say About Kaizen from Discovery Lean Six Sigma -

What 7 Lean Experts Have To Say About Kaizen from Discovery Lean Six Sigma - | Lean Entreprise | Scoop.it
This is the first social learning platform on the web about the application Lean & Six Sigma Methodologies
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How to Prioritize the Steps in Your Lean Journey

How to Prioritize the Steps in Your Lean Journey | Lean Entreprise | Scoop.it

To overcome the organizational paralysis that comes from over-analyzing lean manufacturing projects, manufacturers can benefit from faster implementation of solutions that are “good” rather than “perfect.”

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Leantantis

Leantantis | Lean Entreprise | Scoop.it

Who does not love to enjoy a movie every now and then? I do! Among my favorites are the Ice Age movies. This Christmas I got fascinated by the little

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Line Layout Strategies – Part 3: Merging | AllAboutLean.com

Line Layout Strategies – Part 3: Merging | AllAboutLean.com | Lean Entreprise | Scoop.it
Third post in a series of three posts on line layout. Focus on merging material flows, and also how to establish segments and where to decouple.
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Et si nous avions plus souvent tort que raison ? (une leçon de Taichi Ohno)

Et si nous avions plus souvent tort que raison ? (une leçon de Taichi Ohno) | Lean Entreprise | Scoop.it
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Next Generation Lean: Lean Processes Need to Continuously Improve

Next Generation Lean: Lean Processes Need to Continuously Improve | Lean Entreprise | Scoop.it
Lean needs to expand beyond its current emphasis on waste elimination to one of total business performance.
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How to Prioritize your Work Orders – The VIP Lane | AllAboutLean.com

How to Prioritize your Work Orders – The VIP Lane | AllAboutLean.com | Lean Entreprise | Scoop.it
work prioritization through a priority lane. explains different approaches and common mistakes.
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Lean and Continuous Improvement: Twelve in 12

Lean and Continuous Improvement: Twelve in 12 | Lean Entreprise | Scoop.it
This content was the most read, most commented upon, most shared and the most printed-out on the topics of lean and continuous improvement in the past year.
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What is Lean? - Lean Culture Group

What is Lean? - Lean Culture Group | Lean Entreprise | Scoop.it
What is Lean? What does Lean mean? Does Lean only work in the factory? Can I use Lean in the office? This post will begin to help clear these questions up.
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Lessons in Lean Training

Lessons in Lean Training | Lean Entreprise | Scoop.it
A successful lean organization is a learning organization, but how to best share knowledge can prove confusing. Several lean leaders share their tips.
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Nouvelles - Formation continue - FEP - UdeM

Nouvelles - Formation continue - FEP - UdeM | Lean Entreprise | Scoop.it
Faculté de l'éducation permanente de l'Université de Montréal
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3 Ways to Identify Wastes and Going Lean at Your Workplace

3 Ways to Identify Wastes and Going Lean at Your Workplace | Lean Entreprise | Scoop.it
Norman Bodek often called “The Godfather of Lean” couldn’t imagine how simple the instructions of Mr. Ohno which were the basis of Toyota Production
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More 'Must Have' Metrics to Drive Continuous Improvement

More 'Must Have' Metrics to Drive Continuous Improvement | Lean Entreprise | Scoop.it

Your must-have performance metrics should include rolled throughput yield, first pass yield, OEE and several inventory measures.

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Flow, Flow, Flow! It’s the CIOs Real Job

Flow, Flow, Flow! It’s the CIOs Real Job | Lean Entreprise | Scoop.it

The main job of CIOs and other IT managers is to create an environment for work to flow, according to two Lean Enterprise Institute executives.

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Why Doctors Lie About Medical Errors | patient safety, legal, quality, HR | HealthLeaders Media

Why Doctors Lie About Medical Errors | patient safety, legal, quality, HR | HealthLeaders Media | Lean Entreprise | Scoop.it

A shift away from the "cowboy culture" of medicine is underway, but there's still work to do in preparing clinicians to behave appropriately when things go wrong.

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From Lean Processes to Lean Thinking by Jeffrey K. Liker

From Lean Processes to Lean Thinking by Jeffrey K. Liker | Lean Entreprise | Scoop.it
This article is Chapter 8 from the book, OEM Principles of Lean Thinking. When The Machine that Changed the World introduced the concept of lean, it became clear that the model was Toyota. That book
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The 3 Charts | Lean Manufacturing PDF

The 3 Charts | Lean Manufacturing PDF | Lean Entreprise | Scoop.it
In this video there are the 3 Charts every problem solver has to know.
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Lean Management – The 14 Principles Toyota

Lean Management – The 14 Principles Toyota | Lean Entreprise | Scoop.it
In this Video are summarized the 14 principles of Toyota.
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