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Rescooped by Peter Ø. Christensen from Surviving Leadership Chaos
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Why Leaders need to ask Empowering Questions?

Why Leaders need to ask Empowering Questions? | leadership | Scoop.it

Peter Drucker, considered the leadership guru of the twentieth notes that, “The leader of the past may have been a person who knew how to tell, but certainly the leader of the future will be a person who knows how to ask.”


Via donhornsby
Peter Ø. Christensen's insight:

A kind of coaching approach to leadership which cope great with the non-hierarchic company structure, which the greatest employeers and top minds of the future demands.

 

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donhornsby's curator insight, March 30, 2014 8:02 PM

(From the article): Leaders need to create a questioning climate where employees feel safe and able to trust the system and the people involved. Without this level of safety and comfort, people are generally unwilling to be vulnerable, and to be comfortable answering questions that might seem threatening.

Peg Gillard's curator insight, March 30, 2014 9:42 PM

Asking yes, and then LISTEN to the answers with an open mind and a flexibility to understand.

Ron McIntyre's curator insight, March 31, 2014 9:45 AM

Absolutely a valid assumption for the 21st century leader.

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What is Customer Loyalty | Customer Loyalty Consultants | Customer Satisfaction

What is Customer Loyalty | Customer Loyalty Consultants | Customer Satisfaction | leadership | Scoop.it
What is Customer Loyalty. Understanding the true definition of customer loyalty There are many definitions of customer loyalty. Yet each of them fails to realize that loyalty runs hand-in-hand with emotions. Customer loyalty is the result of consistently positive emotional experience, physical attribute-based satisfaction and perceived value of an experience, which includes the product or services.
Peter Ø. Christensen's insight:

Its all about grapping the synergy between emotions, intellect and spirituality to attain loyal costumers.

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