Leadership & Management of a Support Department
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7 customer service strategies to help you beat the competition | LiveHelpNow Blog

7 customer service strategies to help you beat the competition | LiveHelpNow Blog | Leadership & Management of a Support Department | Scoop.it
Separating yourself from competitors involves more than lowering prices or beating your rivals to market. Let customer service push you to the head of the pack.
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Top 10 Call Center Best Practices | SQM Group Inc.

Call Center Best Practices. There is a significant difference between a world class and an average call center’s first call resolution (FCR) performance.
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7 tips to boost your call center's FCR | LiveHelpNow Blog

7 tips to boost your call center's FCR | LiveHelpNow Blog | Leadership & Management of a Support Department | Scoop.it
Repeated calls by a single customer to a call center lead to a waste of time and money. Implement these tips so that everything gets resolved with a single call
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