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Voice Assistants Like Alexa Used by 20% of EU Shoppers

Voice Assistants Like Alexa Used by 20% of EU Shoppers | Language Tech Market News | Scoop.it
One in five consumers in the European Union have shopped using a voice assistant like Amazon.com Inc.’s Alexa or a chatbot, a practice that’s set to grow in coming years, according to a study by Mastercard Inc.
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Mainstreet Grocer Uses Chatbot to Improve Customer Experience with Wine Choice

The German supermarket chain Lidl has created a platform in partnership with call centre software provider Aspect. The chatbot, named Margot, was launched on 31 January through the Facebook Messenger application. The project took 12 weeks from the initial concept to the release of the chatbot to customers. It uses conversational language to advise users in their wine selection. It can factor in pricing and origin, or match a wine with a type of food.

LT-Innovate's insight:

Good potential use of this tech: More than many other products, wine choice is often based on technical ignorance due to the huge range on offer. Dialogue can mitigate customer "vertigo," and also allow careful persuasion towards specific products. Not much "intelligence" needed in the conversational sense. 

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#NLG Usage Increasing in the Retail Market

#NLG Usage Increasing in the Retail Market | Language Tech Market News | Scoop.it

We recently asked UK retail decision makers what technologies they are using and plan to use in 2018 - 39% of those surveyed state that they are using NLG in their business, while 30% state they intend to use it next year. As people interact with their real-time data using simple touch technology, narratives are instantly generated through sophisticated APIs, depending on the context of the analysis. Executives down to front line workers benefit greatly from this combination.

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‘Shopping Robots’ Offer Translation Service for Tourists in S. Korea

‘Shopping Robots’ Offer Translation Service for Tourists in S. Korea | Language Tech Market News | Scoop.it

Hancom, an IT software company said on August 6 that it has begun to provide Hyundai Department Stores with AI-based robots to assist foreign shoppers with translation.
The new ‘shopping bot’, which is the first in the distribution industry, has the exterior appearance of a typical robot, but is equipped with a large touchscreen tablet on the front. Installed with Korean-based voice recognition translation software from Hancom, the bot provides translation service to foreign shoppers.
Located in the vicinity of information desks and capable of deciphering speech from non-Korean tourists, the robots translate these languages into Korean and other languages.

LT-Innovate's insight:

The service battle begins between smartphone-driven personal services that (should) know you well and in-store robots that don't know anything but language string matching.

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