Generating Metrics on Chatbot Usage | Language Tech Market News | Scoop.it

What we have learned is that, despite all of the hype about humans being resistant to change, people are open to and enthusiastic about engaging with chatbots. From our analysis of the over 6,000 bots developed using SnatchBot’s technology, only 11.8% abandoned their chat. This is a very strong metric for an emerging technology. On average, it takes 10 hours for a company to respond to a message while a chatbot responds within seconds. On our platform, the average time spent by users in the chat is one minute and 32 seconds while the total number of users reached amounts to around 30 million.