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Anexinet Enhances ListenLogic With Artificial Intelligence and Ensemble Machine Learning Capabilities

Anexinet Enhances ListenLogic With Artificial Intelligence and Ensemble Machine Learning Capabilities | Language Tech Market News | Scoop.it

Anexinet Corporation, a leading provider of digital business solutions, announced the release of ListenLogic 3.0. ListenLogic 3.0 has been upgraded with over 20 new enhancements to more efficiently gather data across contact center records, social media posts, email conversations, marketing surveys and automatically return meaningful business insights.

LT-Innovate's insight:

scial media lisenting to the power of 10

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Machine Learning vs. Linguistic Learning

Machine Learning vs. Linguistic Learning | Language Tech Market News | Scoop.it

Artificial Solutions (UK): the true value of humanlike interaction can often only be understood when you start to see your customers respond by telling you their likes and dislikes, preferences and thinking processes—whether you asked for their opinion or not.
That’s why Teneo (AS's product) can also analyse these conversation in real-time to produce even more personalised responses to keep the conversation going and lead your customer to the logical conclusion. While machine learning and linguistic learning both have their place in developing conversational systems, it’s only when a hybrid approach is taken that you can really deliver not just a great customer experience, but generate a faster ROI too.

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Dictanova Develops 2 Modules of Customer Language Analytics for Managers 

Dictanova Develops 2 Modules of Customer Language Analytics for Managers  | Language Tech Market News | Scoop.it
Dictanova complète son offre. La startup nantaise, éditrice d’une solution logicielle spécialisée dans l’analyse de l’expérience client (analyse des verbatims issus des questionnaires client), vient de développer une nouvelle interface qui permet de diffuser l’information au plus près des équipes qui sont en relation directe avec le client. « Nous avions constaté que l’information restait souvent au niveau du siège des entreprises. Nous avons voulu la ramener au plus près du terrain. L’idée est de donner aux managers une vue synthétique des avis clients pour les aider dans leur quotidien auprès des équipes. Les deux nouvelles applications que nous venons de développer apportent une dimension managériale à l’analyse du feedback client », explique Fabien Poulard, président fondateur de Dictanova.
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Why Bots Will Beat Humans at Customer Support 

Why Bots Will Beat Humans at Customer Support  | Language Tech Market News | Scoop.it

Many organisations will fail to create the customer experience they desire because of a fundamental misunderstanding of human-to-machine interaction. In their belief that human agents give the best experience, many will develop messaging applications that stress person-to-person conversations. But companies will learn that using AI-powered bots, supported by human "escape hatches", which seamlessly pass on the interaction to a human, will provide a vastly better experience than a standalone human-to-human exchange.

LT-Innovate's insight:

Will help keep some of those jobs in the CX backroom.

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@dictanova Develops 2 Customer Language Analytics Modules for Managers 

@dictanova Develops 2 Customer Language Analytics Modules for Managers  | Language Tech Market News | Scoop.it

Dictanova complète son offre. La startup nantaise, éditrice d’une solution logicielle spécialisée dans l’analyse de l’expérience client (analyse des verbatims issus des questionnaires client), vient de développer une nouvelle interface qui permet de diffuser l’information au plus près des équipes qui sont en relation directe avec le client. 

LT-Innovate's insight:

French company improves in-company access to analytics data on client written content.

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