Language Tech Market News
52.7K views | +58 today
Follow
Language Tech Market News
The Home of Multilingual Intelligence
Curated by LT-Innovate
Your new post is loading...
Your new post is loading...
Scooped by LT-Innovate
Scoop.it!

@SnatchBot Goes Multi-National With Dublin Office

@SnatchBot Goes Multi-National With Dublin Office | Language Tech Market News | Scoop.it

Israel's SnatchBot claims it is the fastest growing chatbot company in the world. It has opened a new office in Dublin, Ireland. SnatchBot CMO and Dublin office manager Conor Kostick explains the thinking behind the move. ‘Obviously, the European market is hugely important to SnatchBot and Dublin has an attractive high-tech infrastructure, with state-of-the-art optical networks and world-class connectivity.

more...
No comment yet.
Scooped by LT-Innovate
Scoop.it!

UK's @Co#gnitionX Publishes Free 'Business of Natural Language Computing' on Chat/voicebots & Co

UK's @Co#gnitionX Publishes Free 'Business of Natural Language Computing' on Chat/voicebots & Co | Language Tech Market News | Scoop.it
Learn about the Impact of Chatbots and Voicebots
Navigating and understanding the complex and expanding Chatbot technology market is harder than ever. Download our free research primer on The Business of Natural Language Computing and get the following insights:
What are chatbots and why is everyone talking about them?
What are some of the most common use cases for chatbots?
Who are the vendors that are offering chatbot solutions and what do their products do?
What are some of the lessons learned from other technology professionals on implementing chatbot solutions?
more...
No comment yet.
Scooped by LT-Innovate
Scoop.it!

AI PARIS 2018: @SYSTRAN & PERTIMM Win Technology Award With Multilingual, Healthcare Virtual Agent

AI PARIS 2018: @SYSTRAN & PERTIMM Win Technology Award With Multilingual, Healthcare Virtual Agent | Language Tech Market News | Scoop.it
The winning solution is a multilingual e-Health ‘chatbot’ based on the Viky.ai platform developed by Pertimm, which enables patients to interact with healthcare professionals and receive optimal care, regardless of their linguistic level and language all the while protecting their privacy and the privacy of their personal medical records.
more...
No comment yet.
Scooped by LT-Innovate
Scoop.it!

@Redlink is Boosting Business Conversations with a New Bot

@Redlink is Boosting Business Conversations with a New Bot | Language Tech Market News | Scoop.it

Make your business conversations more efficient and relevant! Chatpal is fueling your rocket-chat with highly efficient and relevance-focused search. Get your free trial and enjoy language recognition and processing, smart-suggestions and keyword-highlighting on a stable and strong and reliable infrastructure.

more...
No comment yet.
Scooped by LT-Innovate
Scoop.it!

Microsoft Achieves 'Full-duplex" Conversations in its Chinese Chatbot

Microsoft Achieves 'Full-duplex" Conversations in its Chinese Chatbot | Language Tech Market News | Scoop.it

Microsoft believes it has created the first breakthrough that can allow people to have a conversation with an AI-powered chatbot that is more like that natural experience a person might have when talking on the phone to a friend. The company recently incorporated these advances into XiaoIce, a social chatbot that has more than 200 million users in Asia, and it is working to apply the same breakthroughs to other social chatbots including Microsoft’s Zo in the United States.

more...
No comment yet.
Scooped by LT-Innovate
Scoop.it!

UiPath Human-to-Robot Chat Assistance Partnership with Humley

UiPath Human-to-Robot Chat Assistance Partnership with Humley | Language Tech Market News | Scoop.it

Humley, the Cognitive Assistant platform, and UiPath today announced a partnership to provide an artificial intelligence (AI) assistant chat solution to help UiPath customers manage robotic processes using natural language. Following the demonstration of these capabilities Humley plans to extend and deepen the integration between the two platforms in the coming months making the Humley Assistant available to UiPath customers, continually improving the breadth of control available from the assistant.

more...
No comment yet.
Scooped by LT-Innovate
Scoop.it!

BBC Experiments with In-article Bots to Help Readers Negotiate Complex Topics

BBC Experiments with In-article Bots to Help Readers Negotiate Complex Topics | Language Tech Market News | Scoop.it

“For the BBC, this is a way to let people read and ask questions at their own pace, instead of having them read through long screens of text. Often people aren’t engaged in stories because they haven’t had the right context.”

LT-Innovate's insight:

Reading as literally asking questions of a bot, when it used to be: read the footnotes or Google the terms you don't know.

more...
No comment yet.
Scooped by LT-Innovate
Scoop.it!

Mainstreet Grocer Uses Chatbot to Improve Customer Experience with Wine Choice

The German supermarket chain Lidl has created a platform in partnership with call centre software provider Aspect. The chatbot, named Margot, was launched on 31 January through the Facebook Messenger application. The project took 12 weeks from the initial concept to the release of the chatbot to customers. It uses conversational language to advise users in their wine selection. It can factor in pricing and origin, or match a wine with a type of food.

LT-Innovate's insight:

Good potential use of this tech: More than many other products, wine choice is often based on technical ignorance due to the huge range on offer. Dialogue can mitigate customer "vertigo," and also allow careful persuasion towards specific products. Not much "intelligence" needed in the conversational sense. 

more...
No comment yet.
Scooped by LT-Innovate
Scoop.it!

Chatbot by @Synapse for Doc-based Helpdesk Support

Chatbot by @Synapse for Doc-based Helpdesk Support | Language Tech Market News | Scoop.it

Synapse Développement (FR) a conçu « Chatbot by Synapse », un chatbot pensé pour développer l'autonomie des utilisateurs sur les questions Helpdesk. Ce chatbot embarque une technologie disruptive unique : le « Machine Reading », fruit de 5 années de recherche et développement en Intelligence Artificielle et de plus de 15 années d'expertise linguistique éprouvée. Capable de lire 15 000 mots par seconde, Chatbot by Synapse est ainsi le premier chatbot à pouvoir générer automatiquement, à partir d'une documentation existante, toutes les questions et réponses possibles sur les produits, process et services.

LT-Innovate's insight:

Chatbot reads documentation at 15K pages a second and replies to queries with pointers to specific pages. 

more...
No comment yet.
Scooped by LT-Innovate
Scoop.it!

Report on Text/Talk Messaging Relations with Organisations

Report on Text/Talk Messaging Relations with Organisations | Language Tech Market News | Scoop.it

A growing number of consumers find it easier to deal with organizations via messaging and social media, according a new research study by BT and Cisco, which noted that this trend is likely driven by a surge in the use of messaging apps such as WhatsApp.
This finding was outlined in the report “Chat, tap, talk: Eight key trends to transform your digital customer experience”, and is based on an independent survey of 5,000 consumers across Belgium, China, Germany, the Netherlands, India, Singapore, South Africa, Spain, the UK and the US.

LT-Innovate's insight:

As to be expected, different geographies have different preferences between texting and chatting.

more...
No comment yet.
Scooped by LT-Innovate
Scoop.it!

Machine Learning vs. Linguistic Learning

Machine Learning vs. Linguistic Learning | Language Tech Market News | Scoop.it

Artificial Solutions (UK): the true value of humanlike interaction can often only be understood when you start to see your customers respond by telling you their likes and dislikes, preferences and thinking processes—whether you asked for their opinion or not.
That’s why Teneo (AS's product) can also analyse these conversation in real-time to produce even more personalised responses to keep the conversation going and lead your customer to the logical conclusion. While machine learning and linguistic learning both have their place in developing conversational systems, it’s only when a hybrid approach is taken that you can really deliver not just a great customer experience, but generate a faster ROI too.

more...
No comment yet.
Scooped by LT-Innovate
Scoop.it!

WideBot Helps Users Build Chatbots for Arabic

Egyptian startup WideBot focuses on supporting AI bots in Arabic. Though the platform’s generated chatbots interact in both Arabic and English, they wanted the enterprise to focus on Arabic to give them a competitive edge against rivals in this space. The various Arabic dialects from Arab-speaking nations make this a considerable challenge.

more...
No comment yet.
Scooped by LT-Innovate
Scoop.it!

Inbenta Roadtests Four Health Chatbots

Inbenta Roadtests Four Health Chatbots | Language Tech Market News | Scoop.it
What is the best health chatbot? Inbenta puts four to the test
more...
No comment yet.
Scooped by LT-Innovate
Scoop.it!

Using Language Intelligence to Streamline Key HR Tasks

Using Language Intelligence to Streamline Key HR Tasks | Language Tech Market News | Scoop.it
But what about taking this a step further and incorporating conversational AI into the hiring process? Recruiting and interviewing a candidate might sound daunting; handing it over to a 1st generation chatbot with all its failures and frustrations seems positively ludicrous. However, recent innovations in natural language technology offers huge advantages when it comes to incorporating AI into HR – with implications for all employees, both future and current.
more...
No comment yet.
Scooped by LT-Innovate
Scoop.it!

Google Demoes New post-Duplex Customer Service Voicebot

Google Demoes New post-Duplex Customer Service Voicebot | Language Tech Market News | Scoop.it
Google demonstrated an impressive new AI-enabled automated voice system that speaks and understands natural language much like the now famous Duplex digital assistant.
Dr. Fei-Fei Li, Google's chief AI scientist, stressed that the intention of the technology is not to replace human customer-service reps.
But the obvious question following the demonstration was what happens when the system evolves and becomes more adept at communicating with humans? What happens to workers then?
more...
No comment yet.
Scooped by LT-Innovate
Scoop.it!

@Acobot Boosts Answer Accuracy of Virtual Customer Assistant 

@Acobot Boosts Answer Accuracy of Virtual Customer Assistant  | Language Tech Market News | Scoop.it

Acobot (US), the startup that invented self-learning AI capable of building conversational AI autonomously, released a new natural language understanding (NLU) technology that boosts the answer accuracy of it conversational AI for customer services. With the support of this new NLU engine, the conversational AI, named Aco by the company brand, can identify up to 95% of questions covered by the given knowledge base and give precise answers to customers, according to the company's evaluation.

more...
No comment yet.
Scooped by LT-Innovate
Scoop.it!

@Rasa Raises $1.1M to Expand #NLU for Businesses

@Rasa Raises $1.1M to Expand #NLU for Businesses | Language Tech Market News | Scoop.it

Rasa (DE) have closed a $1.1M funding round to grow its bot platform and open source natural language understanding for businesses. The company also announced that its Rasa Stack recently surpassed 100,000 downloads, up from 30,000 in September 2017. Rasa customers include UBS bank, BMW, Swiss insurance companies like Helvetia, and women’s health bot startup Tia.
Rasa gives users the option to train, tweak, and improve a custom NLU model and offer businesses more flexibility than out-of-the-box solutions like Microsoft’s LUIS or Google’s Dialogflow.  "We bring and ship the latest, greatest research into a library that’s production-ready."

more...
No comment yet.
Scooped by LT-Innovate
Scoop.it!

World's First Football Chatbot AIBALL Launched by Cubee Technology in Beijing

China's sports AI Cubee Technology launched AIBALL - a football chatbot based on knowledge graph, and powered by state-of-art NLP with deep learning. AIBALL promises a totally new football watching experience and ushers in a new era of AI-driven fan interaction. AIBALL can answer varied football-related questions ranging from explaining the rules of the game to new fans to detailed statistics and anecdotes on all players in the World Cup, and is the perfect game-watching companion for football fans.

LT-Innovate's insight:

The question is: will consumers prefer lots of similar smart chatbots covering their varied interests, or one single highly-personalised, intellligent UI that can act as the entry point to any possible chatbot or assistant?

more...
No comment yet.
Scooped by LT-Innovate
Scoop.it!

@Woebot Raises $8M for its Conversational Therapist

@Woebot Raises $8M for its Conversational Therapist | Language Tech Market News | Scoop.it

Woebot, the startup behind an automated psychotherapy bot of the same name, announced today that it has closed an $8 million round of series A funding. The company’s bot is designed to help people cope with mental illnesses like depression through the application of cognitive behavioral therapy exercises. The bot is currently available on Facebook Messenger and a recently launched iOS app

LT-Innovate's insight:

Remember Weizenbaum's Eliza therapist from 1964-66?

more...
No comment yet.
Scooped by LT-Innovate
Scoop.it!

Sabre Launches 'Ella, a Virtual Travel Agent Chatbot

Sabre Launches 'Ella, a Virtual Travel Agent Chatbot | Language Tech Market News | Scoop.it

Sabre launched a pilot program of a text-based "virtual agent" chatbot powered by artificial intelligence with Dallas-headquartered Travel Services International USA.

more...
No comment yet.
Scooped by LT-Innovate
Scoop.it!

On Designing Artificial Conversations

On Designing Artificial Conversations | Language Tech Market News | Scoop.it
AI should not stunt the already dying art of conversation. AI should look to the best of our art and literature to create inspired conversation in our lives. Instead of the happy path, we should seek the interesting paths, as many of them as we might be lucky to stumble upon.
LT-Innovate's insight:

Smarty literary fun about designing "conversations" with AI bots. Surely AI will start designing conversational gambits given enough examples?

more...
No comment yet.
Scooped by LT-Innovate
Scoop.it!

@Heek Uses Conversational Tech to Make Your Own Website

@Heek Uses Conversational Tech to Make Your Own Website | Language Tech Market News | Scoop.it

Heek (FR) is the first website builder powered by an intelligent chatbot. The easiest and smartest way to Make a website - bring your business online instantly and connect with your audience forever.

LT-Innovate's insight:

Chatbot guide to buildling the website you want.

more...
No comment yet.
Scooped by LT-Innovate
Scoop.it!

Chatbot Industry: Market Size, Trends & Landscape

Chatbot Industry: Market Size, Trends & Landscape | Language Tech Market News | Scoop.it

The global chatbot market is expected to reach $1.23 billion by 2025, a compounded annual growth rate (CAGR) of 24.3%. Chatbots reduce operating costs for enterprises. Chatbots can work in segments such as marketing, payments and processing, and service, but when it comes to revenue, chatbot service has a majority of the market share. Within the global chatbot market, approximately 45% of end users prefer chatbots as the primary mode of communication for customer service inquires.

LT-Innovate's insight:

Handy collection of stats from different research companies. Not one of the largest markets in AI.

more...
No comment yet.
Scooped by LT-Innovate
Scoop.it!

Microsoft and Ovamba partner #NLProc Solutions in Fintech for African SMEs 

Microsoft and Ovamba partner #NLProc Solutions in Fintech for African SMEs  | Language Tech Market News | Scoop.it
Ovamba Solutions, Inc. and Microsoft have partnered to develop and produce the first African language driven “chat-bot” designed to serve the millions of African SMEs who face exclusion from Financial Services due to the challenges of functional and business literacy.  The Chat-Bot was conceived, designed and created by Ovamba and Microsoft and will be rolled out via Ovamba’s mobile app, ‘Ovamba Plus.’
more...
No comment yet.
Scooped by LT-Innovate
Scoop.it!

BBC To Launch Interactive Radio Show For Major Consumer Chatbots

BBC To Launch Interactive Radio Show For Major Consumer Chatbots | Language Tech Market News | Scoop.it

Aimed at GoogleHome and Amazons Alexa: In collaboration with Rosina Sound, the BBC will release The Inspection Chamber, a comedy/science fiction story, later this year. What makes it interactive? Listeners get to be part of the story when it streams through your Amazon Echo or Google Home and cues you to insert your very own lines into the story. The development team fully anticipates expanding into other voice-activated devices in the future.

LT-Innovate's insight:

The BBC has an active R&D department involved in text and speech processing to invent the Broadcast 2.0 era.

more...
No comment yet.