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FacebookTeaches Bots to Navigate NY Using Natural Language Naming

FacebookTeaches Bots to Navigate NY Using Natural Language Naming | Language Tech Market News | Scoop.it

The idea is that this could be a more efficient way to teach AI systems like this to communicate effectively, rather than by training them on pure-text data sets. And in its experiments, Facebook's AI research team found that its bot guide was more accurate than humans performing the same navigation task.

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Why Bots Will Beat Humans at Customer Support 

Why Bots Will Beat Humans at Customer Support  | Language Tech Market News | Scoop.it

Many organisations will fail to create the customer experience they desire because of a fundamental misunderstanding of human-to-machine interaction. In their belief that human agents give the best experience, many will develop messaging applications that stress person-to-person conversations. But companies will learn that using AI-powered bots, supported by human "escape hatches", which seamlessly pass on the interaction to a human, will provide a vastly better experience than a standalone human-to-human exchange.

LT-Innovate's insight:

Will help keep some of those jobs in the CX backroom.

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Infographic of Current Bot-Platform Ecosystem

Infographic of Current Bot-Platform Ecosystem | Language Tech Market News | Scoop.it
A look at the artificial intelligence and messaging platforms behind the fast-growing chatbot community
LT-Innovate's insight:

Handy map but where's the European equivalent?

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The Birth of Conversational Journalism Using In-article Bots

The Birth of Conversational Journalism Using In-article Bots | Language Tech Market News | Scoop.it

Personalisation is all. In an attempt to spread adoption among users and reporters, the BBC News Labs and the BBC Visual Journalism team has a custom bot-builder application designed for reporters to build chatbots and insert them into stories.
Nieman Labs' Grant Heinrich says bots represent a new way for the BBC to reach readers “not deeply engaged in complicated news stories,” and helps demystify topics that people struggle with understanding. 

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Chatbot Funding to Level with Apps in 2017

Chatbot Funding to Level with Apps in 2017 | Language Tech Market News | Scoop.it

According to New York-based software company ROKO Labs, apps received the lion's share of funding between 2015 and 2016. However, bots are expected to level out with app funding in 2017. The study, titled Apps vs. Chatbots, is featured in the slideshow above. Here's are some of the results, :
Series B funding for bots increased by over 400 percent from 2015 to 2016
Early-stage funding for bots has increased 129 percent year over year
Bots funding soared between Q2 and Q3 in 2016
Business-to-business bots raked in the highest rounds across the board

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