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3 Ways Dealers Can Use Tech to Improve Customer Experience | Loyalty360.org

3 Ways Dealers Can Use Tech to Improve Customer Experience | Loyalty360.org | Journifica Daily | Scoop.it

In their November mid-year update DealerRater announced that Lexus (luxury segment) and Hyundai (mass-market segment) were in the lead for the 2016 Customer Rating Index.

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Get invaluable marketing intelligence with a customer journey map

Get invaluable marketing intelligence with a customer journey map | Journifica Daily | Scoop.it
A deceptively simple case study: I open my laptop and buy a plane ticket online from a major airline. The day before my flight the company sends a digital copy of my boarding pass to my smartphone. I happily breeze through check-in and settle into my seat. I’m miffed that the in-flight movie options are limited. After the flight I leave a mostly positive review of the airline in a follow-up survey, but mention my disappointment at the lack of entertainment options.
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Leveraging Customer Journey Maps for Better Content - LaneTerralever

Leveraging Customer Journey Maps for Better Content - LaneTerralever | Journifica Daily | Scoop.it
Customer journey maps help create meaningful content for your customers. Learn how to leverage CJM in your content marketing strategy!
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Blog: Do you have a customer experience blindspot? - OpinionLab CX LabNotes blog

Blog: Do you have a customer experience blindspot? - OpinionLab CX LabNotes blog | Journifica Daily | Scoop.it
Do you truly understand your customers? Find out how listening to and taking action on VoC across channels can transform your customer experience.
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Positive customer experience > cost-cutting approach - Customer Bliss

Positive customer experience > cost-cutting approach - Customer Bliss | Journifica Daily | Scoop.it
What if I told you that positive customer experience could mean more for your brand than simply slicing costs and headcount at every turn?
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How to Improve Customer Experience (CX) with Big Data (The Marketer's Guide)

How to Improve Customer Experience (CX) with Big Data (The Marketer's Guide) | Journifica Daily | Scoop.it
Everyone’s talking about Big Data and the power it holds to transform marketing initiatives from making random guesses and  hoping something sticks to strategically refining and focusing marketing strategies with laser precision. But Big Data alone doesn’t magically transform your results; true transformation lies in how you leverage data to your advantage. For many marketers, …
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The UX Design Process: A Beginner’s Guide to User Experience (Sponsor) — Tools and Toys

The UX Design Process: A Beginner’s Guide to User Experience (Sponsor) — Tools and Toys | Journifica Daily | Scoop.it
​The UX Design Process: A Beginner’s Guide to User Experience.
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5 Steps for Mapping Your Customer Journey Transformation

5 Steps for Mapping Your Customer Journey Transformation | Journifica Daily | Scoop.it
At the end of your mapping initiative, you will have a team of cross-organizational allies that are engaged and ready to act on the insights revealed during the process.
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7 Easy Blog Fixes for a Better User Experience

7 Easy Blog Fixes for a Better User Experience | Journifica Daily | Scoop.it
Here's a list of seven common problems we see on many blogs and how to solve each of them to provide your visitors with a better user experience.
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Tips on Creating a customer journey map template with examples | Thought Leadership Zen

Tips on Creating a customer journey map template with examples | Thought Leadership Zen | Journifica Daily | Scoop.it
In this post we will give you tips on how to create a customer journey map template with examples. It’s well-known that profitabl
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Customer Journey Mapping: an Introduction - Innovate Vancouver

Customer Journey Mapping: an Introduction - Innovate Vancouver | Journifica Daily | Scoop.it
Customer Journey Mapping involves developing a process map that tracks the customers connecting with your business and first learning about your business, to engaging with your business, receiving services and/or purchasing products, to completing the transaction and any follow-up that may be needed. Although customer journey mapping is not usually carried out as a formal …
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Five things to remember when mapping the customer's journey

Five things to remember when mapping the customer's journey | Journifica Daily | Scoop.it
Here’s a couple of things that, in my experience, you probably best stick to a wall in the room where you are painting the picture of your Customer’s Journey. Somehow we seem to forget when busy. Let me know what you think, or add yours in the comment section below!
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B2B Customer Journey Maps: New Wisdom

B2B Customer Journey Maps: New Wisdom | Journifica Daily | Scoop.it
Here's a 3-step approach for b2b customer journey mapping that bucks mainstream practice and makes more sense for B-to-B customer experience
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Customer Experience Management

Customer Experience Management | Journifica Daily | Scoop.it
Customers’ expectations of companies are changing. The “thanks for your email, we’ll reply in 7 working days” response simply isn’t good enough these days. Customers not only expect a faster respon…
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Do Not Confuse User Experience With Customer Experience - Usability Geek

Do Not Confuse User Experience With Customer Experience - Usability Geek | Journifica Daily | Scoop.it
User Experience (UX) focuses on the end user, whereas Customer Experience (CX) concentrates on the customer. Customers are not always the end users!
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User Experience (UX) Not A Ranking Factor? That's Bullshit. "Webmasters who ...

User Experience (UX) Not A Ranking Factor? That's Bullshit.  "Webmasters who ... | Journifica Daily | Scoop.it
User Experience (UX) Not A Ranking Factor? That's Bullshit.
"Webmasters who spend their energies upholding the spirit of the basic principles will prov... - Ker Communications - Google+
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Digital feedback: 4 tips to improve CX with online customer-initiated VoC

Digital feedback: 4 tips to improve CX with online customer-initiated VoC | Journifica Daily | Scoop.it
Blog: Digital feedback can have far-reaching business impact on defining CX metrics, like customer loyalty and revenue. But only if harnessed correctly.
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The Patient Experience: Through My Sister's Eyes

The Patient Experience: Through My Sister's Eyes | Journifica Daily | Scoop.it
I've built my career on "head to heart" storytelling. Now the story is mine. Legally blind, can my sister's vision be restored by the Duke Eye Center?
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Impact of Micro-cultures on Organizations

Guiding Star Communications and Consulting and its subsidiary, Culture Digs, conducted a cross-industry survey in 2016 about the prevalence and impact of micro…
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Customer Experience Perspectives (7th June 2017) | VOZIQ

Customer Experience Perspectives (7th June 2017) | VOZIQ | Journifica Daily | Scoop.it
This edition of Customer Experience Perspectives features some of the best resources compiled by our analyst team for busy customer experience professionals like yourself! Let us know your suggestions and any useful articles we may have missed. Avoiding the seven deadly sins of customer experience transformations – McKinsey Efforts to improve the customer experience can …
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Why Customer Experience Matters

Presentation explaining why the customer experience is so important in business. Guiding Star Communications and Consulting - as an expert in customer experien…
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Don’t Fear the Data: Fuel Customer Experiences with Journey Mapping

Don’t Fear the Data: Fuel Customer Experiences with Journey Mapping | Journifica Daily | Scoop.it
Fuel Customer Experiences with Journey Mapping
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Customer Experience Perspectives (6th April, 2017) | VOZIQ

Customer Experience Perspectives (6th April, 2017) | VOZIQ | Journifica Daily | Scoop.it
This edition of Customer Experience Perspectives features some of the best resources compiled by our analyst team for busy professionals like yourself!
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Journey Mapping Q&A: Customer Recruiting

Journey Mapping Q&A: Customer Recruiting | Journifica Daily | Scoop.it
We learn something new every time we facilitate a workshop with customers. Often our new learning is about the challenges of customer recruiting—and ways to overcome them.

For example, to ensure that customers at a recent workshop showed up on time, we told participants that everybody who arrived
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Which Customer Journeys Should You Map?

Which Customer Journeys Should You Map? | Journifica Daily | Scoop.it
Where should you start your journey mapping efforts? If you don’t know the answer, you’re not alone. Many aspiring journey mappers feel overwhelmed because they believe that they need to map every single interaction that their customers could possibly have with their organization—a daunting task, in
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After all those years Businesses unclear which team should own customer experience #digital #cx

After all those years Businesses unclear which team should own customer experience #digital #cx | Journifica Daily | Scoop.it
Chief marketing officers and other C-suite executives are unclear who should be in charge of the customer experience. This confusion is a key challenge for 30% of the UK and US marketers, CEOs and chief customer officers surveyed by software company Calabrio, which is having a significant impact on the experiences these businesses deliver. In the UK, for example, less…
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