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Practitioner Radio Episode 32

Practitioner Radio Episode 32 | ITSM | Scoop.it
30, can you believe it? Wow. 30, 30, that is 15 hours of practitioner radio. Well, some times it feels like 15 hours, and sometimes a [xx] just a few minutes minutes ago so. So, this wee on the This is 30 minutes in ITSM audio.
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ITSM innovation puts mobile payments Everywhere | ServiceDesk360

ITSM innovation puts mobile payments Everywhere | ServiceDesk360 | ITSM | Scoop.it
MasterCard is embarking on a five-year partnership with mobile service provider Everything Everywhere to enable customers and small businesses to make contactless payment at over 100,000 retailers in the UK.
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Do You Need a CMDB? Maybe, Maybe Not | Business Service ...

Do You Need a CMDB? Maybe, Maybe Not | Business Service ... | ITSM | Scoop.it
One year ago, Rob England wrote this provocative article, “Why CMDB is a Bad Idea for 95% of Organizations”. We know all too well the horror stories many of you have shared about unfulfilled paths to populating and ...
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Recording of “All Things ITSM” Session and Feedback Survey

Thank you to those team members who attended the 'All Things ITSM' virtual meeting, through AdobeConnect, on Thursday, September 13. If you attended, please take a moment to provide feedback about your experience.
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ITSM Lens: Throwback Thursday: The Help/Service Desk Issue

ITSM Lens: Throwback Thursday: The Help/Service Desk Issue | ITSM | Scoop.it
This week the ITSM Lens will look back on several blog posts around the Help or Service Desk. Although the terms are often used interchangeably, we know, that you know, that we know that they are not synonymous!
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Are you Digitally Literate in 2012? - Blog - servicesphere - the chris ...

Are you Digitally Literate in 2012? - Blog - servicesphere - the chris ... | ITSM | Scoop.it
Date Monday, May 21, 2012 at 8:24AM. It is a joy to write for HDI. On the heels of a wildly popular CIO article on Social Media and ITSM, today I was given permission to share with everyone my article on Digital Literacy 2012.
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Core ITSM: The 6 Deadly "I"s of IT Managers

Core ITSM. Core ITSM is an approach to ITIL, COBIT, ISO 20000 Service Management and ISO 38500 that focuses on the key requirements of successful Business IT alignment. Contact Me ...
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ITSM Industry The Influencers - Blog - servicesphere - the chris ...

ITSM Industry The Influencers - Blog - servicesphere - the chris ... | ITSM | Scoop.it
After a very exciting presentation on Reputation in the age of attention, I wanted to take a moment to create some simple list for people to watch. The premise is very simple, regardless of WHO you are in the industry, your ...
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ITSM Lens: ITIL for the Beginner: 4 Common Misconceptions

ITSM Lens: ITIL for the Beginner: 4 Common Misconceptions | ITSM | Scoop.it
There is a saying about a certain road, to a rather inhospitable destination, and how it is paved with the best intentions. For the most part I have heard, and applied, this maxim throughout my personal and professional life.
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5 Star Service, ya numpty - ITSMWP Rest of the World Edition ...

5 Star Service, ya numpty - ITSMWP Rest of the World Edition ... | ITSM | Scoop.it
ServiceSphere - ITSM Musings & Apophenia. If it's happening now in the world of ITSM, it's happening here. ... What happens when an Analyst, a ITSM Guru and a Service Desk Monkey chat.....well, when they feel like it.
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ITIL Master is here but with strong competition | ITSM Portal

Those holding the ITIL Expert certificate now have an opportunity to prove their expertise in implementing ITSM best practices in their organisation. However, also launched two days earlier (April 25 2012) is a new opportunity ...
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Communication and Awareness Planning - Practitioner Radio Episode 25 - Blog - servicesphere - the chris dancy ITSM experience

Communication and Awareness Planning  - Practitioner Radio Episode 25 - Blog - servicesphere - the chris dancy ITSM experience | ITSM | Scoop.it
Troy’s Thunder Bolt Tip of The Day:

Communication and Awareness Planning is an i...
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ITSM organizations are requiring new ITSM skills and management ...

ITSM organizations are requiring new ITSM skills and management ... | ITSM | Scoop.it
Aligning ITSM to business goals and structuring the ITSM organization around end-to-end service delivery is a reality. Does your IT team have the skills?
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Improve business buy-in by extending ITSM principles beyond IT

Improve business buy-in by extending ITSM principles beyond IT | ITSM | Scoop.it
IT governance and ITSM improves real business value by providing the ability to visibly align IT costs with business objectives, ensuring that IT delivers what the business actually needs. This in turn provides strategic ...
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Double take, Two Dreamforce 12 Interviews - Blog - ITSM Musings ...

Double take, Two Dreamforce 12 Interviews - Blog - ITSM Musings ... | ITSM | Scoop.it
If it's happening now in the world of ITSM, it's happening here. Home · Blog · Events · FAQ · Contact. Search Our ... ITSM Weekly THE PODCAST -Rest Of The World Edition · ITSM Weekly THE PODCAST -Antipodean Edition ...
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ITSM Professor: Service Measurement

ITSM Professor: Service Measurement | ITSM | Scoop.it
Before my life as an ITSM professor, I was responsible for delivering the monthly reports on IT at a large specialty retailer organization with multiple remote locations in several states across America.
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The road to Enterprise 2.0 - ITSM Weekly Podcast Top of the World ...

The road to Enterprise 2.0 - ITSM Weekly Podcast Top of the World ... | ITSM | Scoop.it
If it's happening now in the world of ITSM, it's happening here. Home · Blog · Events · FAQ · Contact. Top. Home · Blog · Events · FAQ · Contact. Search Our Site. Tomorrows IT News, Today. Blog Review.
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Why ITSM Should Recycle | LANDesk Blog

Why ITSM Should Recycle | LANDesk Blog | ITSM | Scoop.it
Yesterday was garbage day in my part of the world. We have a bin for recycling foodstuffs, one for paper and plastic and if you have a garden another for garden waste. It's fair to say that recycling at home whether food waste, ...
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Is it Knewledge 12? The After Conference Post… - ITIL® and Me

Is it Knewledge 12? The After Conference Post… - ITIL® and Me | ITSM | Scoop.it
Is it Knewledge 12?The After Conference Post… http://t.co/4641bFgZ #know12...
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Snappcast - Episode 12 - #Know12 day two review | ServiceNow Community

SnappCast - Episode 12 - day 2 of #know12 wrap up for #ServiceNow people that made or didn't make it to the conference.
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We Missed Out on Mobile at the “Mobile and Social Product Summit ...

We Missed Out on Mobile at the “Mobile and Social Product Summit ... | ITSM | Scoop.it
As fantastic as social IT/social media is, it's really not as powerful without the mobile aspect. Don't get me ... In this case, let me throw out another thought – mobility needs social IT just as much as social IT needs to go mobile.
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Are You Listening? - Blog - servicesphere - the chris dancy ITSM ...

Are You Listening? - Blog - servicesphere - the chris dancy ITSM ... | ITSM | Scoop.it
We are celebrating a lot of milesstones in May 2012. We have reached 300 recording hours globally for all of the podcast properties. Often I am asked for stats and reports, I have shared these internally before, but I thought I ...
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Hazy ITSM » ITSM Maturity Assessments: A Value-based Approach

Hazy ITSM » ITSM Maturity Assessments: A Value-based Approach | ITSM | Scoop.it
I am not a big fan of ITSM maturity assessments. Don't get me wrong, I think we should DO maturity assessments; it's just that they are so frequently done poorly, with useless, maybe even dangerous, starting assumptions.
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Introduction to COBIT 5 | ITSM Portal

Introduction to COBIT 5 | ITSM Portal | ITSM | Scoop.it
Posted May 3rd, 2012 by Sandeep Kumar Seeram. Control Objectives for Information and Related Technology (CobiT) is a set of best practices for Information Technology management developed by Information Systems Audit & Control ...
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