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ITIL, best practice & governance across the industry
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ITIL 101: Capacity management sub-processes | TechRepublic

Capacity management is complex. In this blog, its sub-processes are explained.
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Getting Rid of Data: Why it s So Hard - Information Management Magazine Article

Getting Rid of Data: Why it s So Hard - Information Management Magazine Article | ITIL ITSM | Scoop.it
The Costs and Risks of Business s Invisible Trash Heap (RT @parapadakis: The rise of Information Governance - Why is it so hard to get rid of Data?
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itSMF UK Chair looks forward to his second Olympic Games | SourceWire

Colin Rudd shares his views on Service Management and his plans for the organisation London, UK – 13th March 2011 – Colin Rudd, the new chairman of the...
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Leave the "IT" in "ITSM" - erp4it

Leave the "IT" in "ITSM" - erp4it | ITIL ITSM | Scoop.it
Ada Lovelace, Image via Wikipedia A recurring idea in IT management discussions is that we need to lose the “IT” ("Information Technology") in "IT Service Management." Or maybe just the “T” or just the “I” -- I’ve heard all variations....
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The ITSM Iron Triangle - '... a thought-provoking story ... ideal for ITIL ...

The ITSM Iron Triangle - '... a thought-provoking story ... ideal for ITIL ... | ITIL ITSM | Scoop.it
The ITSM Iron Triangle - '... a thought-provoking story ...
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Is ITIL still delivering the value? What the data tells us - CA on Service Management - CA Technologies

Is ITIL still delivering the value? What the data tells us - CA on Service Management - CA Technologies | ITIL ITSM | Scoop.it
RT @RobertEStroud: Is #ITIL delivering the promised value?
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The elephant in the room

The elephant in the room | ITIL ITSM | Scoop.it
Employees in organisations all over the world are increasingly, and successfully, using their Androids, iPhones and iPads—together with YouTube, Google Apps and Skype applications—to grapple with on-the-job challenges and solve them, with or...
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Information Governance on CIO Agenda for 2012 | Globanet

With expected continued growth of information within most organizations, IT executives continue to grapple with managing the organizations most valuable asset – information. Add the fact that communication channels have ...
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It’s Time To Realize That “ITIL Is Not The Only Fruit” | Forrester Blogs

It’s Time To Realize That “ITIL Is Not The Only Fruit” | Forrester Blogs | ITIL ITSM | Scoop.it

“ITIL, ITIL, ITIL” is all that many of us hear these days when it comes to improving IT service management (ITSM) maturity or the availability of ITSM good/best practice and guidance (for...

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Gartner Highlights Five Business Process Management Pitfalls to Avoid

Business process management (BPM) delivers significant benefits to organizations, but some organizations have faced many problems due to wrong turns along the way, according to Gartner, Inc.
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BMC Communities: Blog: IT Service Management: Simon King Shares Important Trends for Service Management in 2012

RT @bmcsoftware: What will be the Service Management trends in 2012?
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IT will transform or be transformed - CA on Service Management - CA Technologies

IT will transform or be transformed - CA on Service Management - CA Technologies | ITIL ITSM | Scoop.it
RT @RobertEStroud: IT will transform or be transformed http://t.co/Y4nDWIvU #COIT #CIO #ITSM #ITIL #BACK2ITSM...
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Entire library of ITIL Training Courses & Certifications available

Entire library of ITIL Training Courses & Certifications available | ITIL ITSM | Scoop.it

CourseMonster hold the entire library of ITIL training courses and certification.  100s of dates and locations to choose from throughout London and the UK.  Global dates now available.  Call 0800 40 848 40 to find out more. 

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The Cult Of ITIL: It Has More Followers Than You Think | Forrester Blogs

The Cult Of ITIL: It Has More Followers Than You Think | Forrester Blogs | ITIL ITSM | Scoop.it
RT @stephenmann: The Cult Of ITIL: It Has More Followers Than You Think | @forrester Blogs http://t.co/0AdKExhQ #ITSM #ITIL #CIO #DevOps...
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Lenovo selects BMC's platform to manage ITIL-compliant service delivery - Computer Business Review

New platform delivers enhanced process control and systems stability while enhancing customer satisfaction...
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CSU: ITIL v3 Service Level Agreement Monitoring (SLAM) Charts | All things related to educational technology

CSU: ITIL v3 Service Level Agreement Monitoring (SLAM) Charts | All things related to educational technology | ITIL ITSM | Scoop.it
CSU: ITIL v3 Service Level Agreement Monitoring (SLAM) Charts - This video introduces the service level agreement...
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The executive's guide to better listening - McKinsey Quarterly - Governance - Leadership

The executive's guide to better listening - McKinsey Quarterly - Governance - Leadership | ITIL ITSM | Scoop.it
Strong listening skills can make a critical difference in the performance of senior executives, but few are able to cultivate them. Here’s how. A McKinsey Quarterly Governance article.
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Registering improvements in IT service management

Registering improvements in IT service management | ITIL ITSM | Scoop.it
As we all know, if you stay where you are then in effect you will be going backwards. So it is for IT service providers. The ITIL Continual Service Improvement (CSI) book suggests the use of a CSI register to record improvement opportunities.
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Five steps to successful ITIL adoption

Five steps to successful ITIL adoption | ITIL ITSM | Scoop.it
ITIL, the IT service management best practice framework, has come on in leaps and bounds since it was first introduced due to the UK government's disillusionment with the way that governmental IT was delivered in the latter half of the 1980s.
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GCC countries focusing on IT best practices » The Outsource Blog

“GCC as a region has adopted many best practices, including established best practices and standards like ISO 27001, ISO 20000, ITIL, CMM and COBIT,” said Biswajeet Mahapatra, research director at Gartner.
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ITIL Certifications Are on the Rise- Why?

ITIL Certifications Are on the Rise- Why? | ITIL ITSM | Scoop.it
Why are ITIL certifications on the rise? (ITIL Certifications Are on the Rise- Why?
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Important Trends for Service Management in 2012 with Simon King

Play Podcast. Download mp3 (12:56). In this podcast Simon King of BMC discusses Important Trends in Service Management for 2012. Simon is Director of the Service Support product line at BMC. iTUNES SUBSCRIBE: ...
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ITIL for your Messaging and Collaboration environment (Part 4B: Service Transition)

ITIL for your Messaging and Collaboration environment (Part 4B: Service Transition) | ITIL ITSM | Scoop.it
ITIL processes associated with Service Transition, the basic descriptions of each and how they relate to the Messaging and Collaboration world.
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Adopting ITIL, COBIT Is Not Always the Best Practice

Adopting ITIL, COBIT Is Not Always the Best Practice | ITIL ITSM | Scoop.it
Some process improvement projects and best practice frameworks such as ITIL and COBIT can do more harm than good--particularly when implemented by third-party IT service providers.
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