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5 Risks Your IT Help Desk Should Consider with BYOD (Bring your own device) | JumpPuppy Blog

5 Risks Your IT Help Desk Should Consider with BYOD (Bring your own device) | JumpPuppy Blog | IT Help Desk & Knowledgebase | Scoop.it
IT Help Desk Blog
JumpPuppy's insight:

Bring Your Own Device’ is a phrase that is being mentioned more and more often. People who work in a corporate environment are bringing to work and using for work their personal gadgets such as tablets, laptops, iPods and even smart phones.


http://blog.jumppuppy.com/5-risks-your-it-help-desk-should-consider-with-byod-bring-your-own-device/

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How BYOD is Affecting Your Security | JumpPuppy Blog

How BYOD is Affecting Your Security | JumpPuppy Blog | IT Help Desk & Knowledgebase | Scoop.it
IT Help Desk Blog
JumpPuppy's insight:

IT admins everywhere are clamoring about BYOD. Should it be allowed? What devices are best? Does this mean the end to BBM and BBS? BYOD is both a boon and a worry for the IT department. It is a boon because we were all worried about our jobs being outsourced because of cloud computing. BYOD will save some of those jobs (maybe). It’s a worry because it means a huge headache to manage the plethora of devices, and managing security amongst the rest of the workforce. Surveys suggest that 75% of employees use their personal devices for work purposes, whether or not that is allowed by company policy. This affects every company, whether they want it to or not.

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How should IT Help Desk agents respond to rude customers? | JumpPuppy Blog

How should IT Help Desk agents respond to rude customers? | JumpPuppy Blog | IT Help Desk & Knowledgebase | Scoop.it
IT Help Desk Blog
JumpPuppy's insight:

If you are an IT Help Desk agent (ie tech support representative), I’m sure you’ve been on the receiving end of an a** h*** that needed technical support of some sort....

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Free IT Helpdesk & IT Knowledgebase

Free IT Helpdesk & IT Knowledgebase | IT Help Desk & Knowledgebase | Scoop.it
JumpPuppy - Free IT Help Desk, Helpdesk Service & IT Knowledgebase for IT Pros and MSPs.
JumpPuppy's insight:

Register today for your Free IT Helpdesk account at http://www.jumppuppy.com.

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