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Harris Poll Survey Finds Patients Want a Deeper Digital Connection with Their Doctors - eClinicalWorks

Harris Poll Survey Finds Patients Want a Deeper Digital Connection with Their Doctors - eClinicalWorks | Insight | Scoop.it
More than Three in Five Consumers Would Choose Telehealth Visits if Offered; 61% of Doctors Would Recommend Telehealth Visits to Patients at Least Some of the Time   WESTBOROUGH, Mass.—April 6, 2015—eClinicalWorks®, a leader in ambulatory healthcare IT solutions, today released recent survey findings examining public attitudes towards advances in patient engagement tools. eClinicalWorks also conducted a separate study looking at physician opinions on this topic. Advancing patient engagement can
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20 Potential Technological Advances in the Future of Medicine: Part I.

20 Potential Technological Advances in the Future of Medicine: Part I. | Insight | Scoop.it
As there are so many amazing things going on worldwide in medicine and healthcare, I thought creating a shortlist of some of the most promising ideas and developments would give us a glimpse into t...
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RailEurope_CXMap_FINAL.001.png (3456×2592)

RailEurope_CXMap_FINAL.001.png (3456×2592) | Insight | Scoop.it
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customer journey map

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Ten lessons Zappos can teach us about staff and customer retention

Ten lessons Zappos can teach us about staff and customer retention | Insight | Scoop.it
Founded in 1999 and acquired by Amazon in 2009, Zappos has long been admired for its attitude to staff and customers.
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Home | healthtalkonline.org

Home | healthtalkonline.org | Insight | Scoop.it
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Powerful resource for initial insights into what it is like to live with, and be treated for, a range of different conditions. Watch video interviews with patients about their experience.

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Empathy Maps: A Complete Guide to Crawling Inside Your Customer's Head

Empathy Maps: A Complete Guide to Crawling Inside Your Customer's Head | Insight | Scoop.it
Don't start with a product, start with your customer. Improve your business by learning how to use empathy maps to serve your specific audience's needs.
Jane Neale's insight:

empathy map

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Repaving the customer journey: preparing for the future of multichannel

Repaving the customer journey: preparing for the future of multichannel | Insight | Scoop.it
Mobile, social and the Internet of Things are transforming the trajectory of the customer journey.
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Know your audience, understand how they behave and what matters to them - this is the cornerstone of multichannel

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