Innovation & Design
467 views | +0 today
Follow
 
Scooped by Pramod Mathew
onto Innovation & Design
Scoop.it!

Customer journey mapping vs process design: Do you know the difference? | MyCustomer

Customer journey mapping vs process design: Do you know the difference? | MyCustomer | Innovation & Design | Scoop.it
“Why are customer journey mapping and process design so important to the customer experience - and how do they differ? Andy Green explains. (Customer journey mapping vs process design: Do you know the difference?”
Pramod Mathew's insight:
Designing optimal customer experiences requires a deep understanding of the customer's motivations, desires, expectations of outcomes, and inclusion of emotion in the design. Customer Journey Mapping (CJM) is a good people-centric tool for designing these optimal experiences. CJM can be leveraged to understand the customer journey from the start to the end for what the customer considers a successful and satisfying/reinforcing outcome. CJM does not try to manage every customer type and every touch point, only the eighty percent that matters...sufficient enough to describe what is happening and why. By remaining high level it does not constrain individuals and functions from adapting to differences in customer types, motivations and needs; rather it provides a framework for functions to work within in order to deliver the customer experience. Just as important as enabling a seamless journey is managing the emotional engagement during the journey, which can engender long term loyalty to the company, brand or product. CJM can bring emotion into the conversation by systematically understanding what/how we want the customer to think, feel and say at the end of this journey.
more...
Martin (Marty) Smith's curator insight, March 22, 2014 4:07 PM

When I read Dov Seidman's book HOW: Why How You Do Anything Means Everything "customer journey" wasn't something anyone talked about. I love that we are talking about "customer journeys" now  and this post helps distinguish between process engineering and mapping a hero's journey.

Your new post is loading...
Your new post is loading...
Scooped by Pramod Mathew
Scoop.it!

10 Breakthrough Technologies 2016: Immune Engineering

10 Breakthrough Technologies 2016: Immune Engineering | Innovation & Design | Scoop.it
Genetically engineered immune cells are saving the lives of cancer patients. That may be just the start.
more...
No comment yet.
Scooped by Pramod Mathew
Scoop.it!

In the future, we might clean our clothes using nothing but light

In the future, we might clean our clothes using nothing but light | Innovation & Design | Scoop.it
If researchers at RMIT have their way, the amount of time we spend measuring capfuls of liquid, scraping out the lint filter and refolding our duds may soon be slashed thanks to a new coating that cleans fabrics whenever they're exposed to light.
Pramod Mathew's insight:
Imagine clothing made of fabrics resistant to substances like red wine or sauce!
more...
No comment yet.
Scooped by Pramod Mathew
Scoop.it!

How an AI Algorithm Learned to Write Political Speeches | MIT Technology Review

How an AI Algorithm Learned to Write Political Speeches | MIT Technology Review | Innovation & Design | Scoop.it
Political speeches are often written for politicians by trusted aides and confidantes. Could an AI algorithm do as well?
more...
No comment yet.
Scooped by Pramod Mathew
Scoop.it!

Japanese researchers have created holograms you can touch, poke, and push

Japanese researchers have created holograms you can touch, poke, and push | Innovation & Design | Scoop.it
A team of researchers in Japan has created HaptoClone, which allows people to touch holograms of objects and other people.
more...
No comment yet.
Scooped by Pramod Mathew
Scoop.it!

AI will replace smartphones within 5 years, Ericsson survey suggests | KurzweilAI

AI will replace smartphones within 5 years, Ericsson survey suggests | KurzweilAI | Innovation & Design | Scoop.it
Artificial intelligence (AI) interfaces will take over, replacing smartphones in five years, according to a survey of more
Pramod Mathew's insight:
VR and AI are projected to converge in the next few years to eliminate the need to constantly have screens in our hands, and instead make daily interactions with tech more natural and seamless.
more...
No comment yet.
Scooped by Pramod Mathew
Scoop.it!

IBM’s Watson shown to enhance human-computer co-creativity, support biologically inspired design | KurzweilAI

IBM’s Watson shown to enhance human-computer co-creativity, support biologically inspired design | KurzweilAI | Innovation & Design | Scoop.it
Using Watson for enhancing human-computer co-creativity (credit: Georgia Tech) Georgia Institute of Technology researchers, working with student teams,
Pramod Mathew's insight:
Watson was trained and then effectively acted as an intelligent sounding board to steer students through what would otherwise be a daunting task of parsing a wide volume of info outside their expertise
more...
No comment yet.
Scooped by Pramod Mathew
Scoop.it!

Scientists develop ‘nanopores’ that inexpensively filter the salt out of seawater

Scientists develop ‘nanopores’ that inexpensively filter the salt out of seawater | Innovation & Design | Scoop.it
There’s filtration and then there’s filtration . Engineers in the US have been working on the latter, coming up with a new markedly more energy-efficient way of taking the salt out of seawater, which could deliver huge advantages in terms of...
Pramod Mathew's insight:
material that allows high volumes of water to pass through extremely tiny holes called ‘nanopores’ while blocking salt and other contaminants
more...
No comment yet.
Scooped by Pramod Mathew
Scoop.it!

Solar Cells Will be Made Obsolete by 3D rectennas

Solar Cells Will be Made Obsolete by 3D rectennas | Innovation & Design | Scoop.it
Pramod Mathew's insight:
Nano rectenna (half antenna and half rectifier) can convert solar and infrared into electricity, to achieve 40 percent broad spectrum efficiency (double that of silicon) at one-tenth of the cost of conventional solar cells.
more...
No comment yet.
Scooped by Pramod Mathew
Scoop.it!

Scientists Are Getting Closer to an Invisibility Cloak

Scientists Are Getting Closer to an Invisibility Cloak | Innovation & Design | Scoop.it
Scientists are getting closer to creating a real life invisibility cloak.
more...
No comment yet.
Scooped by Pramod Mathew
Scoop.it!

A Look At Open Bionics’ 3D-Printed Robotic Hands For Amputees

A Look At Open Bionics’ 3D-Printed Robotic Hands For Amputees | Innovation & Design | Scoop.it
Open Bionics, a startup out of the U.K. that makes bionic hands, figured out how to dramatically lower the cost of prosthetics using a combination of..
more...
No comment yet.
Scooped by Pramod Mathew
Scoop.it!

3D Printed Microfish for Specialized Nano Tasks

3D Printed Microfish for Specialized Nano Tasks | Innovation & Design | Scoop.it
Description
Pramod Mathew's insight:
3D printed synthetic microfish that swim around efficiently in liquids, are chemically powered and magnetically controlled, with diverse capabilities for detoxification, sensing, directed drug delivery etc.
more...
No comment yet.
Scooped by Pramod Mathew
Scoop.it!

Watch this self-healing material handle a bullet

Watch this self-healing material handle a bullet | Innovation & Design | Scoop.it
NASA-funded research has created a material that could self-heal in seconds. Two layers of solid polymer sandwich a gel that with an ingredient that solidifies...
more...
No comment yet.
Scooped by Pramod Mathew
Scoop.it!

‘Mother robot’ builds children that evolve and get better with each new generation

‘Mother robot’ builds children that evolve and get better with each new generation | Innovation & Design | Scoop.it
In an astounding video recently released by scientists at Cambridge University, a "mother" robot is shown constructing her own "children."
more...
No comment yet.
Scooped by Pramod Mathew
Scoop.it!

Autodesk's Project Escher Uses Multiple 3D Print Heads for Massive Jobs | Make:

Autodesk's Project Escher Uses Multiple 3D Print Heads for Massive Jobs | Make: | Innovation & Design | Scoop.it
Autodesk's Project Escher is an assembly line of independent 3D printers to make printing faster and more efficient.
Pramod Mathew's insight:
Software to govern a series of 3D printers and coordinate their collaboration as in an assembly line.
more...
No comment yet.
Scooped by Pramod Mathew
Scoop.it!

In a brain, dissolvable electronics monitor health and then vanish

In a brain, dissolvable electronics monitor health and then vanish | Innovation & Design | Scoop.it
The new transient sensors harmlessly melt away after wirelessly transmitting info.
more...
No comment yet.
Scooped by Pramod Mathew
Scoop.it!

A New System Lets Self-Driving Cars “Learn” Streets On The Fly

A New System Lets Self-Driving Cars “Learn” Streets On The Fly | Innovation & Design | Scoop.it
SegNet is a new system created by the University of Cambridge that can "read" a road and assess various features including street signs, road markers, people,..
Pramod Mathew's insight:
a new system that can “read” a road and assess various features including street signs, road markers, people, and even sky. The system looks at an RGB image of a road and then classifies different layers using a Bayesian analysis of the scene allowing the vehicle to orient itself no matter what position it is
more...
No comment yet.
Scooped by Pramod Mathew
Scoop.it!

This augmented reality comic book offers a glimpse at the future of storytelling

This augmented reality comic book offers a glimpse at the future of storytelling | Innovation & Design | Scoop.it
Modern Polaxis is an augmented reality comic book that integrates AR technology with visual storytelling to create a high-tech reader experience.
more...
No comment yet.
Scooped by Pramod Mathew
Scoop.it!

A Virtual Reality Revolution, Coming to a Headset Near You

A Virtual Reality Revolution, Coming to a Headset Near You | Innovation & Design | Scoop.it
Pioneers in film, journalism, sports and gaming talk about the challenges of building a new art form from the ground up.
Pramod Mathew's insight:
Virtual reality plunges viewers into a simulated 3-D environment and lets them explore their surroundings as if they were really there is at the cusp of mass adoption.
more...
No comment yet.
Scooped by Pramod Mathew
Scoop.it!

Google Aims a $50 Million Moonshot at Curing Heart Disease

Google Aims a $50 Million Moonshot at Curing Heart Disease | Innovation & Design | Scoop.it
The Internet search giant sets its sights (and bank account) on developing a way to reverse coronary heart disease.
Pramod Mathew's insight:
CARDIOVASCULAR DISEASE KILLS MORE people on Earth than anything else—over 17 million a year, and the number keeps going up. Of those deaths, more than 40 percent is due to coronary heart disease
more...
No comment yet.
Scooped by Pramod Mathew
Scoop.it!

Disney's new 3D printed skin makes robots softer and safer for children | Digital Trends

Disney's new 3D printed skin makes robots softer and safer for children | Digital Trends | Innovation & Design | Scoop.it
Disney is developing a new soft skin and soft touch system that'll bring the lovable and huggable qualities of Betamax to toy robots around the world.
more...
No comment yet.
Scooped by Pramod Mathew
Scoop.it!

New Artificial Leaf Makes Power From Sun And Water

New Artificial Leaf Makes Power From Sun And Water | Innovation & Design | Scoop.it
The system can power a home or a car.
more...
No comment yet.
Scooped by Pramod Mathew
Scoop.it!

DARPA Wants Friendly Gremlin Drones

DARPA Wants Friendly Gremlin Drones | Innovation & Design | Scoop.it
Just don’t give them autonomy after midnight
more...
No comment yet.
Scooped by Pramod Mathew
Scoop.it!

VR is the prize at the bottom of your cereal box

VR is the prize at the bottom of your cereal box | Innovation & Design | Scoop.it
Even a box of cereal can be a VR headset. Sort of.
more...
No comment yet.
Scooped by Pramod Mathew
Scoop.it!

Transparent Batteries That Charge in the Sun Could Replace Smartphone Screens

Transparent Batteries That Charge in the Sun Could Replace Smartphone Screens | Innovation & Design | Scoop.it
A group of Japanese researchers have managed to improve the design of a transparent lithium-ion battery so that it’s now able to recharge itself when exposed to sunlight without the need for a separate solar cell.
more...
No comment yet.
Scooped by Pramod Mathew
Scoop.it!

New Stretchy Electronics Will Help Us Stay Healthy And Safe

New Stretchy Electronics Will Help Us Stay Healthy And Safe | Innovation & Design | Scoop.it
Researchers at the Air Force Research Laboratory at Wright-Patterson Air Force Base are working on a new form of electronics encased in a stretchy, bendable..
more...
No comment yet.