Inner Sanctum
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7 rules for real customer relationships: Zendesk founder Mikkel Svane - BRW

7 rules for real customer relationships: Zendesk founder Mikkel Svane - BRW | Inner Sanctum | Scoop.it
7 rules for real customer relationships: Zendesk founder Mikkel Svane
BRW
Customer service interactions are becoming your primary means of creating true customer relationships.
Ray Smerlin's insight:

Thank you for giving me the privilege of being a part of your life.

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How to Work the Phone: 6 Tricks

How to Work the Phone: 6 Tricks | Inner Sanctum | Scoop.it
When you can't meet in person, use these 6 rules to build rapport and communicate more clearly.
Ray Smerlin's insight:

Yes, we still have phone conversations.

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I Went 21 Days Without Complaining And It Changed My Life

I Went 21 Days Without Complaining And It Changed My Life | Inner Sanctum | Scoop.it
I wanted to cut out the commiserating most of us use for 30-40 percent of all conversation (if you don't believe me, keep track of how many people start conversations with you in the next 24 hours that center on a complaint or criticism)....
Ray Smerlin's insight:

Good points.  When I go out for business, the drives are long. Listening to uplifting podcasts has replaced grumbling at other drivers.  It has made a big difference!

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He sure talks a lot

He sure talks a lot | Inner Sanctum | Scoop.it
Recently, Marian called Robert for some advice.  Here's how the conversation went: Marian: "Robert, I know you are an expert with Queekeneeda Popstoppers.  Could you explain to me how they would be...
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Why Trust Is More Important Than Leads At Trade Shows

Why Trust Is More Important Than Leads At Trade Shows | Inner Sanctum | Scoop.it
Does this sound familiar: you exhibit at a trade show and collect a bunch of business cards or contact information from potential customers. After the show, you follow up with each of these “leads�…
Ray Smerlin's insight:

Good insights for those who display at trade show.

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