Why Knowledge Management has Failed & Enterprise Social Should Replace Email | Enterprise Social Network Blog | Information Science | Scoop.it

posted by Emilie Doolittle:

In an interview with McKinsey Quarterly (http://www.mckinseyquarterly.com/Organization/Strategic_Organization/Making_internal_collaboration_work_An_interview_with_Don_Tapscott_3052) , Don Tapscott, an adjunct professor at the University of Toronto, describes why knowledge management requires replacing email with microblogs and enterprise social networking platforms.

“Knowledge management has failed,” Don says. “We had this view that knowledge is a finite asset, it’s inside the boundaries of companies, and you manage it by containerizing it.”

“Knowledge is an infinite resource,” Don says. “You don’t achieve it through containerization, you achieve it through collaboration.”

Moving beyond email and file systems, social platforms are the collaborative tools enabling affective knowledge management. More robust platforms allow knowledge sharing, ideation and project collaboration to happen across systems and applications.


Via Karen du Toit