Industry Data Collection and analysis
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Rescooped by Tara from Heritage Tourism in Tasmania
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New jetty expected to increase the already growing number of cruise ships visiting Port Arthur Historic Site

New jetty expected to increase the already growing number of cruise ships visiting Port Arthur Historic Site | Industry Data Collection and analysis | Scoop.it

A new jetty specifically designed for cruise ship tender vessels is expected to increase the already growing number of cruise ships calling directly at the Port Arthur Historic Site as part of their Tasmanian cruise itineraries.


Via Port Arthur Tasmania
Tara's insight:

Tara Murphy -

I believe we should keep ships to moor the vessel in the harbour and continue to tender the passengers ashore to preserve Port Arthur as the historic site that it is instead of constructing a jetty to suit the convenience of the cruise ship industry and their passengers.

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Port Arthur Tasmania's curator insight, April 29, 2014 8:46 PM

Cruise vessels generally visit for a day on their way either to or from Hobart, allowing more passengers to visit Port Arthur and the chance to visit other areas and attractions during their time in Hobart (a day tour to Port Arthur being one of the most popular shore excursions for passengers of vessels that are not stopping at the Historic Site en-route).

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Free Wifi in Hotels - Think Again!

Free Wifi in Hotels - Think Again! | Industry Data Collection and analysis | Scoop.it
With free wifi being offered everywhere now a days, you'd think hotels would jump on board. Well, think again and be prepared to pay!

Via Logic Hotspot, Stephane Besnard
Tara's insight:

Tara Murphy -

Internet cost $300 per month however we still have to pay somewhere from $15-$40 a day although there are normally multi day passes available for longer stays and use of the internet on the property. Some Accor properties are introducing free internet into their hotels however there are the majority that will not think to do that as it makes more of a profit that room service or laundry service in the hotel.

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'Room Service' No Longer Heard at NYC's Largest Hotel - CNBC.com

'Room Service' No Longer Heard at NYC's Largest Hotel CNBC.com "Like most full-service hotels, New York Hilton Midtown has continued to see a decline in traditional room-service requests over the last several years as customer preferences and...

Via Very Good Service
Tara's insight:

Tara Murphy -

  Hilton midtown New York City have planned to eliminate room service from the property and substitute this with a grab and go facility, Herb n’ Kitchen, this move will eliminate 55 jobs from the property and deny those on holidays the privilege and opportunity of having breakfast in bed, or breakfast in the comfort of their hotel room.
  Some couples who might be celebrating a birthday or anniversary are denied the option to dine in, instead having the option to order from a grab-and-go cafeteria menu or having to venture to a restaurant when they don’t want to, this does not just effect those celebrating birthday or anniversaries but also those on a business trip whom may want to spoil themselves or not wanting to dine alone at a restaurant instead stay in and catch up some business that has to be done.
  Room service should not be rid of completely, instead should have times where the service is open from 7am for breakfast and closes Sunday-Thursday at midnight and Friday-Saturday nights at 2am, this would give couples the opportunity to have breakfast in bed, or a dinner in for two and business goers and other holiday visitors that late night snack they might want to have but don’t want to get dressed to go and an find a place that is open for their needs.

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Marriott offers mobile check-in - Hotel Management

Marriott offers mobile check-in - Hotel Management | Industry Data Collection and analysis | Scoop.it
Marriott is now offering mobile check-in at hotels across the globe, including Australia.
Tara's insight:

Tara Murphy -

Checking in to a hotel would normally only take a few minutes before your stay however the Marriott are now offering a mobile check in service where you can check in from 4pm the day before your arrival saving you this time, all that is needed is to collect the room key from the mobile check in desk.

Are we really this interested in saving some time and getting the room then and there instead of waiting until the tentative check in time the hotel or resort supplies us with. Are we this reliant on technology that we also check in to our hotel the same time we are checking into our flight (if travelling overseas)? This application is only open to those that are a Marriott Rewards member. However I am sure to say it will be available to all guests of the hotel as well as other hotels bringing in this technology in the future.

Marriott hotels hopes to have this mobile check in service as well as introduce a checkout function to all 500 hotels by the second half of this year (2014). I am sure this service would be popular with the international guests as well as the corporate guests the hotel group have, however introducing this technology is only proving that as the generations develop we are losing the human interaction. 

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Generation Y and innovator employers in the Australian tourism and hospitality industry by Grant Cairncross & Jeremy Buultjen

Tara's insight:

Kien Mai

This article reports results of a study examining tourism and hospitality employer views of Generation Y employees and how some employers are attempting to draw upon the strengths of these workers. Gen Y is defined as a group of people who was born between 1979 and 1994. Gen Y children were born in the technological and globalized era. In the future, Gen Y employees will become the main workforce of the industry. They are well used to high technology and able to operate them easier and faster; they are also able  to perform multi tasks , willing to learn and want to experience new thing and able to work in a diversity workplace which suitable for our goal.

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Service Quality Performance: A study on service quality performance of private SMEs in tourism by Anita Zehrer.

"The quality of services has a multi-dimensional nature. Generally, authors agree that service quality must be measured by the gap existing between perceived and expected service as experienced by the customer."

Tara's insight:

Providing a high quality service is increasingly recognized as a critical factor in the tourism industry. Much of the attention on service quality within tourism has been focused on practical issues concerning how best to deliver a high quality of service and the areas to concentrate service efforts. Service quality, as perceived by consumers, is the result of a comparison of expectations of a service they will receive and perceptions of the performance of the forms providing that service. The management and performance of service quality is thus of crucial importance to the tourism industry.

 

reference

Zehrer, A. and Laesser, C., 2012, "Service Quality Performance: A study on service quality performance of private SMEs in tourism", CAUTHE 2012: The new golden age of tourism and hospitality; book 2; Proceedings pf the 22nd Annual conference, La Trobe University, Melbourne.

CAUTHE 2012: The new golden age of tourism and hospitality; Book 2; Proceedings of the 22nd Annual Conference

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From destination image building t identity-based branding by Saila Saraniemi

"Some recent attempts to develop frameworks for destination brand management or destination branding, however, occur, stress that destination branding has special features that have to be understood."

Tara's insight:

Kien Mai

The article indentifies and describes destination brand building activities during the branding process. This focus on answering the question: “How are destination branding and image building processes related?” It also provides a detailed description of the various activities and processes undertaken by a particular national tourism organization (NTO) in carrying out its goal of developing a destination brand. It points out the understanding of branding as a philosophy, rather than taking it as just a collection of advertising campaigns or just a brand strategy choice. This provides us knowledge and idea to set up a plan to marketing and build our image and expand our brand.

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Starting a Resort Business

Starting a resort business is a daunting task for many people so why don’t you take the advantage and start it to make the most out of it.
Tara's insight:

Kien Mai

A resort business must seek attention of people from all places. It should have extensive advertisement through different means. Establish themes because specifications popularize resort business. Knowledgeable staffs should be hired for promotion. A new resort is also requiring dedicative accountants, reservation agents, cooks, servers and mechanics. Moreover, it has to looks charming with pools, golf courses, tennis courts and berths for yachts. Possibilities of attracting holidaymakers become twofold when you establish the resort with enchanting amusement parks. These arrangements make resort businesses high performing.

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Penalty rates hit services over Easter | News In Brief

Penalty rates hit services over Easter | News In Brief | Industry Data Collection and analysis | Scoop.it

"The expected bumper Easter/Anzac week for accommodation providers is not looking that great as many look seriously at the penalty wage rates."

Tara's insight:

GEORGINA STUBBS - 
For an employee, public holidays are a gold mine. Penalty rates increase by up to two and a half times the standard pay rate and generally, you work half day hours and get paid a whole days wage, but from a small business point of view this is the point between meeting weekly quotas or falling short in a busy period that should be making big money.


Through public holiday periods it is vital for businesses to be prepared for the rush, but with the penalty rate of higher wages for staff, employers can’t equip themselves with the number of staff needed to get them through the busy period and in turn negatively influences customers as they don’t receive the service they deserve or pay for. It seems to be a vicious circle, businesses increase prices of services and product to pay for the increase in staff wages and increased charges, customers complain about the increase … but which sector will decrease first and help this circle end?

As an employee myself I look forward to public holidays simply for the pay, but do feel it very unfair for businesses and would agree to a decrease in penalty rates to support a fairer workplace.

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Safety and security in door lock technology | Door Lock Security

Safety and security in door lock technology | Door Lock Security | Industry Data Collection and analysis | Scoop.it

"Security is an issue that often rears its head for all the wrong reasons, but the real challenge is making safety a priority without turning guest rooms in a prison cell"

Tara's insight:

GEORGINA STUBBS

When you check into a hotel room, having a sense of security and ease is part of the experience, knowing that once that door closes you are the only guests able to access it during your stay. That is why upgrading technology in hotels, specifically door safety, is such an important aspect of business security and should not be overlooked.
With a growing world of technology, breaking through safety mechanisms is clearly an issue not to avoid, but with caution, can be monitored and greatly reduced with advancements in hotel industry safety guards.


As crime is a realistic issue and cases have become present in recent years, insisting secured accommodation has become a precedence to hotel managers.

 

These designer door locks are an investment in the industry and need to be taken seriously. The door has been proven to be the best on the market and I believe they are an excellent upgrade and need to be a priority when improving facilities in the hospitality industry.

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Adding a Spray Park Can Attract New Visitors & Extend Stays | Entertaining Kids

Adding a Spray Park Can Attract New Visitors & Extend Stays | Entertaining Kids | Industry Data Collection and analysis | Scoop.it

"In order to attract new families to their facilities and keep repeat customers coming back for more, they need to continually work to add new components and keep the concept fresh".

Tara's insight:

GEORGINA STUBBS -

Theme parks can be the ultimate highlight of a fun family getaway, but do they attract you to stay a little longer than planned?
The improvements and development of water-park ‘play pads’ and ‘aquatic toys’ have been designed to attract new and existing customers to return and comfortably enjoy the water features throughout the entire year.


As businesses are still recovering from the economic crisis, It is important for businesses to be innovative when it comes to encouraging guests to return and to stay a little bit longer on their holiday. Upgrading and sustaining water features in resorts and hotels will allow this extra spend to happen as well as continue to fund needed upgrades in the tourist parks.
A positive point of these water feature upgrades are the sustainability part of the attraction. The water features have been designed with run off areas surrounding the pool to reduce water outflow from the play areas, as well as minimal water exersion from the fountains while still producing adequate water pressure.


It would be hard to resist returning to an enjoyed family destination, but knowing there are new and improved family fun activities that are also safe for the family and accommodates for a large number of people of all ages and disabilities, you couldn’t look further.

This plan will improve customer pleasure and satisfy the high demands for stimulating activities in holiday destinations. I agree these improvements will encourage families to stay longer. 

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Thailand Leaps to Front in Romance Market

Thailand Leaps to Front in Romance Market | Industry Data Collection and analysis | Scoop.it
A destination once exclusively thought of as soft adventure is rating high up for couples.
Tara's insight:

GEORGINA STUBBS -

As the tourism industry continues to grow, it is not surprising that the already popular Thailand has been categorised into the top most romantic tourism destination around the world.
This rating is far different from it's previous label of ‘soft adventure’ destination, capturing a ‘single male’ and backpackers market.
Thailand has marketed intelligently, stating that romance is not just limited to islands such as Hawaii or the Caribbean. This change will encourage improvements in resort and hotel quality & delivery throughout the country and ensure it keeps up with the new demands, standards and expectations of travellers.


The new 'romantic' label is a great way to re-invent and promote Thailand as a romantic holiday destination. It will help to maintain it's position in the tourism playing field and preserve it's image as a holiday choice.

 

It would be disappointing to observe a sharp rise to holiday prices as a result of the new label in Thailand’s resort scene. It would display a great strength if this country can maintain it's original, affordable and beautiful holiday destination packages.

 

Not every traveller is looking for a romantic getaway, but this change could assist with improving what the country can offer and stay ahead in competitive tourism industry.

 

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Home Exchange - A Different Way To Travel ~ Living Gringo

Home Exchange - A Different Way To Travel ~ Living Gringo | Industry Data Collection and analysis | Scoop.it
Thinking about joining a home exchange program? Weekend home exchange vacations are a fast growing trend. It’s more comfortable than a hotel and you get to experience an area as a local, not a tourist.

Via Luke Wheeler
Tara's insight:

Tara Murphy -

 Many people wish to travel however do not want the hassle of booking accommodation in an area they may know nothing about, you can now swap your home with someone who wishes to have a holiday in your location. I am all for this idea as you don’t have to pay for all of the accommodation, all you need is your passport and destination, you get their Car and House as well as any animals they may have for you to look after.

The only problem I see with this is that if they see something they like in your house they may keep it for themselves or they may not want to leave the destination they are in.  

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Lesbian and Gay Vacations from Marriott Hotels

Lesbian and Gay Vacations from Marriott Hotels | Industry Data Collection and analysis | Scoop.it
Looking for great lesbian and gay friendly hotels and destinations? Marriott Hotels and Resorts offer a broad range of hotel and resort experiences in top destinations around the world.

Via Gay Traveler
Tara's insight:

Tara Murphy -

Do we really need hotels that are Gay and Lesbian friendly, should all hotels and resorts not be the same and accept anyone that comes to stay with them? I find it ridiculous that there even has to be specific hotels for same sex couples.  Until only a few years ago this was still a taboo topic however same sec couples were welcome to stay at any property without being frowned upon, however since the fight to legalise Gay and Lesbian marriage more and more people are looking at them differently and some are even unaccepting of them as people in some cases losing friends when they tell them they like the same sex. All hotels and resorts should allow same sex couples to stay with them and make them feel comfortable, after all they are still people.

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Jourdan Sumithio's curator insight, August 13, 2014 1:15 AM

This is a great way to promote their Hotel by put Lesbian and Gay as a headline, it shows they're open minded and kind of supporting them as well. Generally all hotel could accept them too but they're not really saying it on public space like this. By showing some love to lesbian and gay in their advertisement could attract them easily which leads to increasing hotel's income. By promising them a great hotel and resort experiences in top destinations around the world even make people more comfortable with the offers. As we know promotion/advertising is one of the important section within business to get more customers/people coming to our business place, however Mariott Hotel is showing one of good example here.

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Door locks go invisible at Atura - Hotel Management

Door locks go invisible at Atura - Hotel Management | Industry Data Collection and analysis | Scoop.it
AHL's Atura Blacktown has become the first hotel in Australia to install invisible locks.
Tara's insight:

Tara Murphy -

Invisible locks are the pay pass of doors, there is no visible lock on the door above the handle there is an area that will read the chip in your room key. Much like the pay pass system for your credit card some will support the idea others will think otherwise and question the security, however these doors have been designed and proven to be the best, Sydney property is the first in Australia to have this technology.

As technology is improving we need to stay on top of it and the only way to do that is upgrade with the times, these new locks look minimalistic which is what I feel new hotels are looking for and achieving, they are also a great form of security as the room key you have is the only chip that can open your room.  

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Hotel management in Cuba and the transfer of best practice Julio Cervino & Jaime Bonach

Tara's insight:

This article analyses the management challenges faced by international hotel operators when applying universally accepted management principles to the Cuban hospitality market. Due to the Politics view; this limits many hotel managers in their efforts to reach efficient and effective organisational performance. The paper shows that there are some best practices that work in the Cuban context such as technical training, value orientation training, training as an incentive scheme, and training for professional development. These practices are useful for us to apply to our business. As our business is set on the island, applying the management has to fit in the local culture and Politics.

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Human resource management in tourism a small island perspective by Tom Baum

"The human resource dimension is one of the most important elements of any industry sector, none more so than in a service sector such as tourism, which is characterized by high levels of human involvement in the development and delivery of services or vacation experiences."

Tara's insight:

The article is a discussion of the human resource characteristics of small island destinations must be underpinned by recognition of the typically weak labour market features that operate within tourism generally. It is a real challenge for delivering quality tourism products and services. As our business is built on an island, this helps to point out the real challenge that needs to be faced. Recruiting local staff may cost us more money and time in training. Knowledge of the industry, customer service skills, languages, and cultures...might the barrier that needs to be overcome.

reference

Baum, T. , 2012, Human resource management in tourism: a small island perspective. International Journal of Culture, Tourism and Hospitality Research.

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Risk identification and analysis in the hospitality industry by Sonia Bharwani & David Mathew

"Though they operate in different domains, the hospitality sector shares a fairly symbiotic relationship with the travel and tourism industry. As economic growth gathers momentum, companies are increasing their spending on business travel."

Tara's insight:

Kien Mai

The process of risk management – as an evaluation of both the positive and negative aspects of risks – is increasingly seen as a central component of a company’s strategic management arsenal. It is the process whereby organisations methodically address the risks intrinsic to their activities with the goal of achieving sustained benefit within each activity and across the gamut of all activities. Risk management, thus, helps an organisation in minimising the obstacles in meeting its business objectives. By setting up suitable internal processes, risk management fosters a deeper understanding of the business processes and activities in order to identify potential opportunities and threats, thereby, reducing volatility and optimising operations efficiency.

 

reference

Bharwani, S. and Mathews, D. (2012), "Risk identification and analysis in the hospitality industry: Practitioners’ perspectives from India", Worldwide Hospitality and Tourism Themes, Vol. 4 No. 5, Emerald Group Publishing Limited, pp. 410-427

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Segmenting the market of first-time visitors to an island destinatio by Sean Hennessey, Dongkoo Yun & Roberta Macdonal

"Understanding why people travel to a particular destination, and why they may or may not return, is vital to ensuring the continuing growth in the value of tourism to the destination"

Tara's insight:

Kien Mai

Segmentation of the visitor population enables destinations to develop products and services that effectively satisfy the differing needs of each segment, and grow the importance and competitiveness of the tourism industry in ways that are socially, environmentally, and culturally sustainable (Ritchie and Crouch, 2003). Successful destinations are flexible, customer-focused, and proficient, while taking advantage of the rapidly changing environment. For about a quarter of the first-time visitors to Prince Edward Island, cultural themes are an important factor when visiting. In addition, these culture-seekers are valuable in terms of their economic contribution and for their cultural and social interaction with communities. A further 37 percent of visitors are either active or casual visitors.

 

Reference

Hennessey, S. Yun, D. and Macdonald, R. (2012), "Segmenting the market of first-time visitors to an island destination", International Journal of Culture, Tourism and Hospitality Research, Vol. 6 No. 2, Emerald Group Publishing Limited, pp. 154-172

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Internationalization of Hospitality and Tourism Higher Education A Perspective from Thailand_百度文库

Internationalization of Hospitality and Tourism Higher Education A Perspective from Thailand_百度文库 | Industry Data Collection and analysis | Scoop.it
在线互动式文档分享平台,在这里,您可以和千万网友分享自己手中的文档,全文阅读其他用户的文档,同时,也可以利用分享文档获取的积分下载文档
Tara's insight:

Kien Mai

The article talks about the hospitality and tourism higher education (HE) in Thailand. Current although Thailand tourism industry is developing strongly, Thailand hospitality and tourism HE lack of internationalization in their HE study content, it is very critical issue for their hospitality and tourism HE graduated or under graduated student is because there are a lot of tourist around the world will travel to Thailand, and with lack of internationalization the future manager might not have a vision of what is going to happen in a bigger view in the world.

 

 

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Multi-million makeover for Fleurieu resort | Developments

Multi-million makeover for Fleurieu resort | Developments | Industry Data Collection and analysis | Scoop.it

"Wirrina Resort is undergoing a multi-million dollar makeover as international hotel group VR Hotels establishes the resort's reputation as a major destination for holidays and conferences."

Tara's insight:

GEORGINA STUBBS -

There is something rewarding about saving up for a much needed holiday and arriving to your destination to find pure bliss, sophistication and a world that is far from your own, even if it is just for a few dreamy days.


A multi-million dollar makeover in one of Australia’s up and coming holiday destinations, Adelaide, is something to get excited about.
Not only is this upgrade encouraging local Australians to travel on an inbound market but also produces another attraction to Australia’s already broad spectrum of holiday destinations.
If all improvements go to plan, only positive outcomes can come of such a high spending investment.
The upgrades to the resort include improved family activities and kids clubs, state of the art conferencing centre and an upgrade to all of the 87 rooms on site.

I believe this to be a fantastic investment into the Australian tourism market and see this encouraging both local and international visitors. This make-over will inject money into the industry and economy as well as offering industry jobs for all Australians.

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Catering for Kids – Childs Play Really | Entertaining Kids

Catering for Kids – Childs Play Really | Entertaining Kids | Industry Data Collection and analysis | Scoop.it
Getting on top of the latest trend in accommodation services usually costs money. Children's facilities are no different and over the years hotels, motels, resorts and holiday parks have invested
Tara's insight:

GEORGINA STUBBS
Family holiday resorts are continuously discovering new and innovative ways to upgrade facilities and encourage family getaways that keep up with technology as well as incorporating the new trends within the industry.


Throughout this article points have been discussed about improvements in family orientated activities that also encourage parents to participate.
I believe this to be a fantastic idea and trust it to improve the quality of family holidays for both the parents and the children.
With the change in attitudes towards activities in families, e.g., playing tennis, joining a kids club or swimming in a pool, which somehow does not captivate this new generation, it is vital that the industry does not turn it’s head at the new activities and drives forward in upgrading facilities to accommodate the largely technological group.

It is a fine line between not only providing technology rather than exploring the outdoors but creating parent and child activities such as cake decorating and family races which incorporated other visitors within the park.

 


Why haven’t holiday parks invested in the idea sooner? Understandably, it takes money to produce new concepts, but when the idea can increase publicity and return rates, why not wouldn’t invest in the same fantastic ideas.

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Garbage chute hygiene | Hygiene

Garbage chute hygiene | Hygiene | Industry Data Collection and analysis | Scoop.it

"With the heat comes the familiar whiff of garbage escaping from the chute and bin storage rooms"

Tara's insight:

GEORGINA STUBBS -

The one thing we know will always be around is rubbish, but we hope the smell doesn’t linger after it’s gone. It has been stated that rubbish chute’s throughout hotels around the world have been causing some very unsatisfying odors that are travelling back up through the rubbish chute’s and into the halls of hotels they live in, and because of this, many complaints have been made by the paying guests.

 

A guest speaker from ‘Tune’ hotels,who spoke at William Angliss Institute, featured as a prime example to me of a thoughtful general manager who is aware of the importance that housekeeping staff have to a business and the difficulty they endure to ensure the safety and cleanliness of hotels.

 

It is important for other building managers to identify their staff and guarantee this drawback is removed from housekeeper’s agendas. Rubbish disposal is not a rewarding task. Upgrading chute’s in hotels would assist greatly in faster cleaning, be timesaving for cleaners as well as reducing the reported ‘awful’ smells that are travelling back up the chutes and into hallways of hotels. Upgrades for rubbish chute deoderisation is broad, it can be chosen by financial availability or by what suits the company. It is the next upgrade in hotels and a following trend for apartments and residential buildings.

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A New Era: Tiered Wi-Fi at Hotels

A New Era: Tiered Wi-Fi at Hotels | Industry Data Collection and analysis | Scoop.it
Hotel companies are now charging for faster Internet speeds to service guests’ increasing demands, while still offering free basic Wi-Fi.
Tara's insight:

 GEORGINA STUBBS -

Reaching a target profit margin in any business can be difficult including the hospitality and tourism industry, but finding new ways to reap in a few extra dollars, such as charging for a tiered Wi-Fi system in a five-star hotel is starting to seem somewhat over the top.

 

The tiered system claims to offer, paying a small fee will give guests access to faster internet within their premises compared with the ‘basic’ internet system the hotel already offers to guests.
This system seems to suit a certain target market, the corporate guests, who will benefit greatly from having a reliable and fast service for work purposes, and paying a small fee just goes onto the business credit card, but then we have the ‘average Jo’ who has saved for a lovely time away and finds that when it comes to relaxing and browsing through the internet, the browsing pages become stuck loading and the only way to guarantee reliable internet access is to go down to the front desk and add a fee that will only last 24hours before they go back to the ‘basic’ free package.


If hotels are trying to gain from charging for something, that in many public places are free, what will be next on the list?
I believe that charging for things that are so accessible such as Wi-Fi is creating the market to become more competitive which in turn will be more costly for the consumers.

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