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Centric helpt Coffee Fresh naar Dynamics CRM

Centric helpt Coffee Fresh naar Dynamics CRM | Showcases ICT | Scoop.it
6 november 2013 - Ict-dienstverlener Centric heeft voor koffie- en soepmachineleverancier Coffee Fresh Westhoff een nieuw klantbeheersysteem geïmplementeerd op basis van Microsoft Dynamics CRM 2011.
Michiel Boussery's insight:

Company name: Coffee Fresh Westhoff

     - Activity segment: Coffee/Drinking

     - ICT solution name: Microsoft Dynamics CRM

     - Service provider: Centric

 

2. Use of ICT:

Microsoft Dynamics CRM is a program where you can store all the company information, such as addresses from clients and addresses from your personnel. With this tool, you can devide the customers into several groups, which makes it easier to do more targeted marketing. The sales team can use this program to manage new leads. They can make notes about what the potential client said and put it in the system, so everyone in the company can see it.

 

3. Achieved business objectives:

-Optimize sales process

-Easier client management

 

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Security Partners Implements New Central Station Automation Software

Security Partners Implements New Central Station Automation Software | Showcases ICT | Scoop.it
Lancaster, PA (PRWEB) September 27, 2013 -- Bold Technologies’ Manitou Software Selected to Enhance Efficiency and Reliability at the Company’s Redundant Monitoring Centers
Michiel Boussery's insight:

1. Company name: Security Partners
     - Activity segment: Monitoring

     - ICT solution name: ManitouCS

     - Service provider: Bold Technologies2. 

 

2. Use of ICT:

ManitouCS is a central automation station. The system checks if there is something wrong within the organisation. From the moment that there's something wrong, you immediately get a signal. Every signal and action you take afterwards is recorded, so it's easy to recall previous signals. You can choose to get the signal on a screen, by e-mail or it can be sent directly to the printer.

 

3. Achieved business objectives:

- Maximise ROI

- Offer more flexibility and mobility to the dealers

- Reduce false alarms

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Kingsport City Schools Selects and Implements Edvance360 LMS-SN™

Kingsport City Schools Selects and Implements Edvance360 LMS-SN™ | Showcases ICT | Scoop.it
Virginia Beach, VA (PRWEB) October 01, 2013 -- Kingsport City Schools District has selected and implemented the use of Edvance360 LMS-SN, a leading provider of eLearning services and software solutions for hybrid and online courses offered to KCS...
Michiel Boussery's insight:

1. Company name: Kingsport City Schools

     - Activity segment: Education

     - ICT solution name: Edvance360 LMS-SN

     - Service provider: Edvance360

 

2. Use of ICT:

Edvance360 LMS-SN is an online learning environment for students. Teachers can upload files, course material or links to websites that are in theme of the courses. There is also the possibilty for students or teachers to communicate with each other via this tool.

 

3. Achieved business objectives:

- Improve the quality of education

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Barclays streamlines phone banking with voice biometrics

Barclays streamlines phone banking with voice biometrics | Showcases ICT | Scoop.it
Barclays wealth investment management has been using voice biometrics from Nuance to streamline authentication when clients call
Michiel Boussery's insight:

1. Company name: Barclays

     - Activity segment: Banking/ Financial services

     - ICT solution name: Nuance FreeSpeech

     - Service provider: Nuance

 

2. Use of ICT:

First the agent has to ask to the customer if they agree to let the program register their voice and link it to their ID. The next time the customer calls, the system controls if it the caller really is the person he/she claims to be. Nuance FreeSpeech is able to analyse more than 100 unique voice characteristics.

 

3. Achieved business objectives:

- Improved customer service

- Increased security for the customer

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Jetstar and Zensar develop iPad application

Jetstar and Zensar develop iPad application | Showcases ICT | Scoop.it
You'll learn about new and emerging call center services that can help you create more profitable customer interactions, reduce operational costs and enable you to gain insight into your entire operation.
Michiel Boussery's insight:

1. Company name: Jetstar Airways

     - Activity segment: Aviation

     - ICT solution name: Jetload

     - Service provider: Zensar Technologies Australia

 

2. Use of ICT:

Jetload is an iPad app that is developed for pilots. The app calculates the total weight and balance on board. Through a WIFI connection, this information and other documents can be sent to the iPad. Before, pilots had a PDA and they had to print everything on board.

 

3. Achieved business objectives:

- Fuel savings, because there's less weight on board.

 

 

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PostNL gebruikt sniffer tool voor serverscan

PostNL gebruikt sniffer tool voor serverscan | Showcases ICT | Scoop.it
29 april 2013 - De focus van PostNL ligt op de markt van post, pakketten en e-commerce in Nederland, Duitsland, Engeland en Italië.
Michiel Boussery's insight:

1. Company name: PostNL

     - Activity segment: Distribution/Post

     - ICT solution name: DDMI: Discovery and Dependent Mapping Inventory

     - Service provider: Logicalis SMC

 

2. Use of ICT:

DDMI is an ICT tool that has to be installed on servers. The program can tell you which hard- and software components are used within the organisation. On top of that, the tool tells you where to find the servers and how they are linked to each other. Every day, the servers are scanned to see if the hard- and software are used correctly.

 

3. Achieved business objectives:

- More control over the servers

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Bose kiest voor ROI en flexibiliteit met SAP

Bose kiest voor ROI en flexibiliteit met SAP | Showcases ICT | Scoop.it
13 september 2013 - Bose zocht een specifieke oplossing en ISProjects sloot daar zowel als oplossing als in de prijsstelling uitstekend op aan. De SAP factuurverwerkingsoplossing van ISProjects biedt Bose alles wat zij wensen.
Michiel Boussery's insight:

1. Company name: Bose

     - Activity segment: Consumer electronics

     - ICT solution name: ISP-Inovice

     - Service provider: ISProjects


2. Use of ICT:

Before, Bose had to process the incoming invoices manually. The SAP program does everything automatically. ISP-Invoice consists of a scanning module, an e-invoicing module that processes the invoice, a workflow module for the authorisation of the invoices and an interface module to link the invoice to the financial system. At the end, the program archives the bills.

 

3. Achieved business objectives:

- Efficient invoice processing

- You can immediately see whether the invoice is already paid or not

- Easy to find the invoices

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BMW Invests in Life360's Family Location and Communication App

BMW Invests in Life360's Family Location and Communication App | Showcases ICT | Scoop.it
Family location and communication app provider Life360 has partnered with BMW i Ventures to exchange ideas on how to integrate the company's located-based services into cars to help keep families connected and safe while on the road.
Michiel Boussery's insight:

1. Company name: BMW

     - Activity segment: Automotive

     - ICT solution name: Life360

     - Service provider: Chris Hulls


2. Use of ICT:

Life360 is a car app that shows the driver where his kids and wife are. Moreover, the app gives instructions to the driver which route he has to take to find his children.

 

Everyone of the family has to install the app on his or her mobile phone. When someone goes outside the house, they have to check-in where they are. Hereby, the car app knows where everyone of the family is. When you want to find someone, you have to push in the app on the person you want to find.

 

3. Achieved business objectives:

- It goes faster than a normal navigation system

- Safety for customers: There is an alert button. When someone is in danger they can push on the button, then everyone of the family gets an e-mail, voicemail and textmessage.

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Munson Healthcare Implements Logi-D Inventory Automation Solutions | Logi-D

Putting resourceful ideas to work
Michiel Boussery's insight:

Company name: Munson Medical Center

     - Activity segment: Healthcare

     - ICT solution name: CC-iD & PC-iD

     - Service provider: Logi-D2. 

 

2. Use of ICT:

When the hospital receives the ordered products, they have to scan the barcode on each product. By that, the system knows when the products will expire and which serial number the product has. The CC-ID system will then give a unique identifier code to the product embedded in a label. The label says where the product has to go. When the product is deliverd to the department where it belongs, the nurse has to verify it by swiping it in front of an RFID reader. From the moment that the product is used, the package has to be thrown in a RFID-enabled receptacle. By that the system knows that the product is gone and it wil immediately send a message to order new products.

The PC-iD is an application that firts registers the patient. Then the system is able to link the medication or other products that are used from the stockage with the patient.

 

3. Achieved business objectives:

- Improve patient care

- More time for clinical personnel to do more important activities

- Cost reduction

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Addison Group Automates HR, Payroll and Benefits with Empower Software Solutions | Business Wire

Addison Group Automates HR, Payroll and Benefits with Empower Software Solutions | Business Wire | Showcases ICT | Scoop.it
Addison Group implements payroll, hr and benefits solution from Empower Software Solutions
Michiel Boussery's insight:

1. Company name: Addison Group

     - Activity segment: Staffing

     - ICT solution name: EmpowerHR/Pay

     - Service provider: Empower Software Solutions


2. Use of ICT:

EmpowerHR/Pay is an application that helps a company manage the procedures concerning HR. It makes it possible for the employees to check their pay slips at any time. Besides, the system is able to calculate difficult calculations regarding different kinds of incomes, deductions and so on.

 

3. Achieved business objectives:

- Decrease manual processes

- More insight in what the total costs are

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Sharp Healthcare Uses Interactive Patient Care Technology to “Meaningfully” Engage Patients - Consumer eHealth Engagement - ConsumerEHealthEngagement

Sharp Healthcare Uses Interactive Patient Care Technology to “Meaningfully” Engage Patients - Consumer eHealth Engagement - ConsumerEHealthEngagement | Showcases ICT | Scoop.it
Sharp HealthCare, a Malcolm Baldrige National Quality Award winner , continues to provide a sup...
Michiel Boussery's insight:

1. Company name: Sharp Memorial Hospital

     - Activity segment: Healthcare

     - ICT solution name: Interactive Patient Whiteboard

     - Service provider: GetWellNetwork

 

2. Use of ICT:

The Interactive Patient Whiteboard takes care of the communication between patients, families, doctors and nurses. The patients learn to know their care team through the IPW, it also tells the patient what his activities are for the day. The family members and doctors get updates about the status of the patient.

 

3. Achieved business objectives:

- Improve the patient's satisfaction

- Improve service quality

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The CIA Invests in Robot Writers

The CIA Invests in Robot Writers | Showcases ICT | Scoop.it
The Central Intelligence Agency's venture capital firm invested an unknown amount in Narrative Sciences, an automated writer software company.
Michiel Boussery's insight:

1. Company name: CIA, In-Q-Tel

     - Activity segment: Government, national security

     - ICT solution name: Automated writers

     - Service provider: Narrative Science

 

2. Use of ICT:

Automated writers are computers that are able to think like people and summarize large sets of data. The computer analyses everything and gives you readable sentences.

 

3. Achieved business objectives:

- Win time by letting the computers analyse the data

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Case study: Menzies Aviation upgrades in-house datacentre

Case study: Menzies Aviation upgrades in-house datacentre | Showcases ICT | Scoop.it
Menzies Aviation has updated its three internal datacentres with new servers, storage and cooling products rather than invest in cloud computing
Michiel Boussery's insight:

1. Company name: Menzies Aviation

     - Activity segment: Aviation

     - ICT solution name: Internal datacentre

     - Service provider: Dell


2. Use of ICT:

Menzies Aviation is going to install new servers, storages and cooling products. The 3 datacentres of MA are active all the time, which means that if 1 datacentre fails, the other 2 keep running so it doesn't affect the service. The datacentres are also becoming "greener" by the use of free air cooling.

 

3. Achieved business objectives:

- Improved security

- System is always available, no downtimes

- Savings on power costs by installing better cooling systems

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Vacu Vin kiest voor B2B platform van TradeCloud

Vacu Vin kiest voor B2B platform van TradeCloud | Showcases ICT | Scoop.it
12 augustus 2013 - Vacu Vin heeft gekozen voor TradeCloud om efficiënter met de klanten samen te werken.
Michiel Boussery's insight:

1. Company name: Vacu Vin

     - Activity segment: Vacuum storage/ Wine & beverage

     - ICT solution name: TradeCloud

     - Service provider: TradeCloud

 

2. Use of ICT:

The TradeCloud platform makes it possible for the customers to order, request information information about the products and ask questions 24/7.

 

3. Achieved business objectives:

- Give customer more insight into the status of their order

- More time for the employees to give attention to the customer

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Bol.com automatiseert supply chain met Redwood

Bol.com automatiseert supply chain met Redwood | Showcases ICT | Scoop.it
29 oktober 2013 - End-to-end supply chain automatisering stelt de online retailer bol.com in Nederland in staat om te groeien en de best mogelijke klantenservice te bieden.
Michiel Boussery's insight:

1. Company name: Bol.com

     - Activity segment: Web shop/Retail

     - ICT solution name: Cronacle

     - Service provider: Redwood Software, Inc.


2. Use of ICT:

Cronacle is a software program that automates the end-to-end supply chain-process. The program sends the orders directly to the logistics department of Bol.com.

 

3. Achieved business objectives:

- Increase productivity

- Better customer serviceMore reliable supply chain

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