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Avaya and Google Join to Create a Lighter, Flexible and Less Costly Contact Center Where Agents can Engage Customers from Anywhere | I Want it NOW

Avaya and Google Join to Create a Lighter, Flexible and Less Costly Contact Center Where Agents can Engage Customers from Anywhere | I Want it NOW | I Want it NOW | Scoop.it
Enter Now and Check Out a Great Read on Avaya and Google's New Plan to Create a Lighter and Less Costly Contact Center on Your Resource for Customer Service.
Stefanie Amini's insight:

Avaya and Google Join to Create a Lighter, Flexible and Less Costly Contact Center Where Agents can Engage Customers from Anywhere

Read more about it here

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customer service issues | I Want it NOW

customer service issues | I Want it NOW | I Want it NOW | Scoop.it
Enter Now and Discover the 3 Customer Service Issues You Must Resolve and Ensure Your Customers Receive the Best Support and Yield Maximum Results.
Stefanie Amini's insight:

If you want to deliver the best support to your customers, you must address the customer service issues you're currently facing.

In my latest article, I break down 3 customer service issues you must resolve. Check it out right here!

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Webinar

Webinar | I Want it NOW | Scoop.it

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Stefanie Amini's insight:

If only it took our customers only 10 minutes to be experts on our self-service portals.

Well, that will likely take more time but this microwebinar is a quick watch and it will help you improve your customers' self-service adoption.

Take a minute to sign up and enjoy!

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Great Cartoon: Adventures in Customer Service | I Want it NOW

Great Cartoon: Adventures in Customer Service | I Want it NOW | I Want it NOW | Scoop.it
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Great Cartoon: Adventures in Customer Service

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The Week’s Best Articles in Customer Support | I Want it NOW

The Week’s Best Articles in Customer Support | I Want it NOW | I Want it NOW | Scoop.it
Enter Now and Discover This Week's Best Reads in Customer Support You May Have Missed on Your Resource for Customer Service Information and News.
Stefanie Amini's insight:

This week, the information published on customer service and engagement has been incredible.

Check out the top 5 customer articles here

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Your Complete Customer Onboarding Process Guide - CX - perience

Your Complete Customer Onboarding Process Guide - CX - perience | I Want it NOW | Scoop.it
Enter Now and DIscover a Complete Guide to the Customer Onboarding Process and Ensure You Build Their Loyalty and Trust for Long Lasting Success.
Stefanie Amini's insight:

The customer onboarding process generally refers building loyalty and trust with the new customer's you've just signed on board to your product or business.

Check out my step by step guide to learn how to effectively onboard your new customers.

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Cartoon: Customer Service- Nothing to Fool About | I Want it NOW

Cartoon: Customer Service- Nothing to Fool About | I Want it NOW | I Want it NOW | Scoop.it
Enter Now and Check Out a Great Cartoon That Displays the Easy Way Out of Dealing With a Hard to Please Customer on Your Resource for Customer Service Information.
Stefanie Amini's insight:

Check out this great cartoon about working in customer service.

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3 Customer Service Tools that will Blow your Mind | I Want it NOW

3 Customer Service Tools that will Blow your Mind | I Want it NOW | I Want it NOW | Scoop.it
Enter Now and Check Out the 3 Customer Service Tools that will Blow your Mind and Take Your Client Loyalty to the Next Level of Success
Stefanie Amini's insight:

We’ve said many times that customer service is one of those parts of your business that you just can’t afford to have go wrong

Check out this great article that offers 3 Customer Service tools that will blow your mind!

#custserv

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What is the Best Tone for Customer Support Email –Interview | I Want it NOW

What is the Best Tone for Customer Support Email –Interview | I Want it NOW | I Want it NOW | Scoop.it
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Social Media and Customer Service Lessons from the NBA | I Want it NOW

Social Media and Customer Service Lessons from the NBA | I Want it NOW | I Want it NOW | Scoop.it
Stefanie Amini's insight:

The NBA season is nearly upon us.

As a product, professional basketball needs to be delivered to the fans in a particular way.

Check out this fun article which presents Customer Service lessons we can learn from the NBA- very cute.

#custserv

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The Week’s Best Reads in Customer Engagement | I Want it NOW

The Week’s Best Reads in Customer Engagement | I Want it NOW | I Want it NOW | Scoop.it
Enter Now and Discover the Best Reads in Customer Engagement You May Have Missed and Ensure You are Ahead of the Latest News in the Industry.
Stefanie Amini's insight:

In this week’s best in customer engagement, you’ll find some of the ways that big brands are harnessing user generated content, find ways to provide a more personalized customer experience and even a way to improve call centers. This week’s best has something for every CS leader.

Check out the Top 5 Customer Service & Engagement posts here #customer

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| I Want it NOW

| I Want it NOW | I Want it NOW | Scoop.it
Enter Now and Discover How Using Customer Preferences to Improve Customer Support Will Improve Your Business and Improve Your Customer Service.
Stefanie Amini's insight:

The best customer service is as a result of understanding customer preferences. The structure in which a business builds its customer support should always be in response to the needs and wants of the customers.

Find out how using customer preferences improves your #customer support right here.

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Cartoon: Bad Customer Service | I Want it NOW

Cartoon: Bad Customer Service | I Want it NOW | I Want it NOW | Scoop.it
Enter Now and Discover a Funny Cartoon That Pokes Fun at Bad Customer Service and the Reputation You Must Work Hard to Achieving in Order to Be Successful.
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Want to Avoid Endless Customer Service Requests This Holiday Season? Listen Up | I Want it NOW

Want to Avoid Endless Customer Service Requests This Holiday Season? Listen Up | I Want it NOW | I Want it NOW | Scoop.it
Enter Now and Discover How to Avoid Endless Customer Service Requests This Holiday Season and Ensure
Stefanie Amini's insight:

The Christmas season brings with it a lot of shopping noise. Businesses need to compete with competitors to attract consumer attention, and win their choice of what to purchase. There is no time or resources to be wasted on flooded support lines that keep customers waiting.

Want to avoid endless customer support requests this holiday season?

Find out how here.

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customer care tips | I Want it NOW

customer care tips | I Want it NOW | I Want it NOW | Scoop.it
Enter Now and Discover 5 Effective Customer Care Tips and Ensure Your Customers Have the Most Positive Experience With Your Business.
Stefanie Amini's insight:

Quality customer care not only helps a business entity to retain existing customers, but it also plays a crucial role in attracting new clients.

In my latest article I share my top 5 customer care tips that are guaranteed to take your customer service to the next level. Check it out now!

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Best Customer Service Training Activities Out There | I Want it NOW

Best Customer Service Training Activities Out There | I Want it NOW | I Want it NOW | Scoop.it
Enter Now and Receive The Best Customer Service Training Activities Out There For You To Use In Your Business
Stefanie Amini's insight:

These are a few training games for customer service, that instill specific mentalities necessary for proper customer service to work.

Check out my recommendations for the Best Customer Service Training activities out there

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How to Deliver Amazing Self-Service - Self Service Central

How to Deliver Amazing Self-Service - Self Service Central | I Want it NOW | Scoop.it
Enter Now and Learn How to Deliver Amazing Self-Service And Ensure Your Business Achieves the Best Possible Results.
Stefanie Amini's insight:

Organizations are increasingly automating their customer support system to focus on more critical aspects of their business, with the goal of raising efficiency and better managing costs.

Check out this great article on how to deliver amazing self-service online

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5 Ways to Reward Your Customers Ahead of Thanksgiving | I Want it NOW

5 Ways to Reward Your Customers Ahead of Thanksgiving | I Want it NOW | I Want it NOW | Scoop.it
Enter Now and Discover 5 Ways to Reward Your Customers Ahead of Thanksgiving on Your Resource for Customer Service Information and News.
Stefanie Amini's insight:

Thanksgiving provides a tremendous opportunity for businesses, stores and companies to thank their customers for their business and support, throughout the past year.

Let’s look at 5 ways that online businesses can get in the Thanksgiving spirit, by thanking their customers and rewarding them for their service

Check it out here:

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Your Complete Customer Onboarding Process Guide - CX - perience

Your Complete Customer Onboarding Process Guide - CX - perience | I Want it NOW | Scoop.it
Enter Now and DIscover a Complete Guide to the Customer Onboarding Process and Ensure You Build Their Loyalty and Trust for Long Lasting Success.
Stefanie Amini's insight:

The customer onboarding process generally refers building loyalty and trust with the new customer's you've just signed on board to your product or business.

Check out my step by step guide to learn how to effectively onboard your new customers.

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This Week’s Best in Customer Support | I Want it NOW

This Week’s Best in Customer Support | I Want it NOW | I Want it NOW | Scoop.it
Enter Now and Discover the Best Reads in Customer Support You May Have Missed This Week and Guarantee You're On Top of the Latest News in the Industry.
Stefanie Amini's insight:

I've read a lot of excellent Customer Service posts this week. I reccomend you take a look at the 5 best.

Check out the top 5 customer support posts here

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| I Want it NOW

| I Want it NOW | I Want it NOW | Scoop.it
Enter Now and Discover the Top 3 Customer Engagement Metrics to Measure and Guarantee You Improve Your Customer Service for Better Results.
Stefanie Amini's insight:

For modern businesses operating online, it has become clear that customer engagement metrics are quite useful and fundamental for future prospects.

Check out my top 3 customer engagement metrics you should be measuring in order to improve your customer service.

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This Week in Customer Engagement | I Want it NOW

This Week in Customer Engagement | I Want it NOW | I Want it NOW | Scoop.it
Enter Now and Discover This Week's Best Reads in Customer Engagement You May Have Missed and Guarantee You Are on Top of the Latest News in the Industry.
Stefanie Amini's insight:

This week’s best seems to be on customer engagement through quality training and employee support. From teaching CEOs what they need to know about building a strong (and supported) customer service team to insights into the future of customer engagement, this week’s best are sure to help you find a balance.

Check out the Top 5 Customer Support & Engagement Posts

#customer 

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Comics for the Engagement Center | I Want it NOW

Comics for the Engagement Center | I Want it NOW | I Want it NOW | Scoop.it
Enter Now and Check Out a Great Comic for the Engagement Center on Your Resource for Customer Service Information, News, and Articles.
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6 Common Call Center Mistakes to Avoid | I Want it NOW

6 Common Call Center Mistakes to Avoid | I Want it NOW | I Want it NOW | Scoop.it
Stefanie Amini's insight:

All around the world and in almost every industry, there are call centres making these easy but inevitably disastrous mistakes.

Check out these 6 call center mistakes to avoid #custserv

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SaaS Development Framework Guide - SaaS Addict

SaaS Development Framework Guide - SaaS Addict | I Want it NOW | Scoop.it
Enter Now and Discover an Extensive SaaS Development Framework Guide and Ensure You Understand How to Address All Security Concerns to Ensure Success.
Stefanie Amini's insight:

Since Software-as-a-Service (SaaS) adopts a multi-tenancy architecture (MTA), and building an MTA SaaS application requires much effort, the SaaS development framework must address major issues of concern, especially security.

Check out my extensive guide to the #SaaS development framework right here.

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